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Hyatt Place Indianapolis/Keystone

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Hyatt Place Indianapolis\/Keystone
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307 Reviews from our TripAdvisor Community

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Showing 305: English reviews
Littleton, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 20, 2016 via mobile

I Have stayed at Hyatt Place in other locations before. Was a little disappointed with this one compared to others. Room was not cleaned 2 of 5 days, and the bedding was never changed. Staff was friendly, but that only minimally made up for the un-cleanliness.

Helpful?
Thank eteague10
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you for commenting on your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I... More 

joliet,illinois
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 15, 2016 via mobile

Pleasantly surprised with location of This hotel. Plenty of shopping and lots of dining options nearby. Upon arrival the staff was very friendly. Check in was quick. Room was clean and spacious. I requested a quiet room which was exactly what we got. Lots of families there for baseball and you'd never know it. Pool is small. Picture is deceiving.... More 

Helpful?
Thank madmantt
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

madmantt Thank you for taking the time to share your experience. We take great pride in providing accommodations specific to our travelers needs, such as a quiet room to ensure you get the most out of your stay. Thank you for also accounting for the displeaser. This information is very helpful in allowing us to identify, and resolve such a... More 

Frisco, Texas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 12, 2016 via mobile

I usually like staying at Hyatt Place but this one was wore out and dirty. Not totally completely disgustingly dirty, but bad enough that I would not ever recommend it. The bed was fine and that was all I cared about. If it hadn't been so late in the evening I would've found a different hotel to stay in.

Helpful?
Thank nateleonard
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

nateleonard I regret to hear that the stay did not meet your expectations. We strive to not only meet but exceed the expectations of our guests. Thank you for sharing as the feedback can only help us to get stronger. We hope to see you again, and in doing so see the results of your communication. More 

Calistoga, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 9, 2016 via mobile

I was there for a week. First problem, the prices on the food choices (sandwiches, salads, wine,etc) that are in the room are not accurate. Example: wine listed as $28 was actually $35. Sandwich listed as $7.95 was actually $11 and it went on. Two days of my stay, my room wasn't cleaned. On one of those days, the housekeeper... More 

Helpful?
Thank Sandra S
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Sandra Thank you for bringing to our attention the outdated menu that was in your room. I apologize for the discrepancy. I ma glad to hear that you had positive interactions with our staff, and at the same time am regretful to hear that perhaps one member relayed a burden. Please know we are always here to care for you,... More 

Atlanta
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 5, 2016

My friends and I have been staying at this property for more than 20 years actually since it was built and landscaped. It has been upgraded since Hyatt took over the location at Keystone Crossing is the best place for people to enjoy restaurants and shopping without needing to use the main roads...

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Tony L
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Tony L It was great to have you with us once again, and over such an exciting event as the Indy 500. I am glad to know that our facility and team keeps bring you back time and time again. Until next time best wishes. More 

Chattanooga, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 4, 2016

My husband and I stayed here for 4 days for the Indy 500. The first and second day we returned back to our room, late evening, it hadn't been touched. It looked just like we left it - unmade, by default, no clean linens. Then the remaining two days, it was cleaned but we still had to call for linens.... More 

Helpful?
Thank ritamosescooke
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

ritamosescooke I am sorry to hear that your stay did not meet your expectations. Thank you for sharing your comments as we will look to utilize your feedback to improve ourselves and our product moving forward. I hope that we have the opportunity to host your travels in the future so that we may not only meet, but exceed your... More 

Houston, United States
1 review
5 of 5 stars Reviewed June 2, 2016

The staff was great welcoming us after a very long day. They were concerned that we would miss breakfast since we were leaving at 4am. They packed us some breakfast items and had it waiting for us at the front desk. A wonderful way to send us home.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Marco F
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Marco What a lovely account showing care for you as our guest. This is an area we take great pride in and I am so pleased to see it in action. I hope we get to see you again soon. More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 

Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Xing, Indianapolis, IN 46240-2152
Location: United States > Indiana > Indianapolis
Price Range: $117 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt
Hotel Style:
#17 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
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