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Hyatt Place Indianapolis/Keystone

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Hyatt Place Indianapolis\/Keystone
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320 Reviews from our TripAdvisor Community

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Showing 318: English reviews
Athens, Michigan
1 review
4 of 5 stars Reviewed 3 days ago NEW

We were attending the wedding of a friend whose had a block reserved and we were very pleased with the service and our stay! There were some complications with the room keys when we first arrived, but the staff handled it very well and professionally!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank R9137LUrachelb
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

R9137LUrachelb Technology is such a wonderful thing... when it works. I am very pleased to hear that our team handled the interruption well and it was not a factor in enjoying your time with us. Sometimes life happens, but it is all about how we overcome those situations. Thank you More 

Grand Rapids, Michigan
1 review
2 of 5 stars Reviewed 6 days ago NEW

I can hear every motorcycle, semi and car with a loud muffler while in bed. Not even the extremely loud AC unit in the room could cover up the noise! They do not have complimentary coffee / hot water in the lobby (which seems crazy for what you pay). I had to call down and ask that the room be... More 

Helpful?
Thank ak2016727
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

ak2016727 I am sorry to hear your expectations were not met with this recent stay. I understand our convenient location off of the highway can be impactful to some due to noise. We do have our "Don't let our convenient location create an inconvenient night sleep" program aimed toward minimizing this impact for our light sleepers. Complimentary tea and coffee... More 

Beavercreek, Ohio
Level Contributor
301 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 1 week ago

We had the opportunity to stay here on a road trip to Chicago. Our room was well appointed, free breakfast was acceptable but not great. We had previously stayed at another Hyatt Place which is why we booked this hotel. Our last experience at the other Hyatt Place hotel was better but this one was just very good, not outstanding... More 

Helpful?
Thank David W
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

David W Thank you for staying with us and I am glad, on the whole, that you enjoyed your time with us. Our goal is to exceed your expectations while with us, and we are committed to reaching that point on your next visit. See you soon. More 

Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

For me this hotel was in a great location. My room was very neat and clean. Bathroom is on the small side and there's no door between the bed and the sink. That might bug some. Toiletries did not include lotion, which was surprising for a hotel like this. Bed was clean and comfortable. Room AC was reasonably quiet. Decent... More 

Helpful?
Thank J S
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

J S Thank you for taking the time to detail your experience. It sounds as though we met our daily goals of providing a clean, comfortable, and pleasant experience free of detracters during your time with us. Until your next visit to Indy, best wishes. More 

Lewis Center, Ohio
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Very close to the mall, easy parking, and the highway is only a few turns away. All positives but the hotel is a disappointment. There is nothing to speak of regarding a lobby or eatery. Moreover, excluding the design, the finishes are worn and in deep need of replacement. The rooms are clean but that is about all that this... More 

Helpful?
Thank George S
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

George S I am glad to hear that you recognize our great location. Yet was disappointed that you were disappointed with the condition of the hotel. Having just completed a property wide renovation our hotel features brand new beds, couches, and furniture throughout the hotel as well as a contemporary modern décor package. This has given us a great foundation... More 

Indianapolis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I truly enjoyed myself and was able to relax. I will visit again most definitely. From start to finish the staff was very courteous and helpful. Now the 13.00 dollar mushroom and swiss that wasn't fresh and was very cold. I wasn't happy about that. Everything else was wonderul

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Nicole L
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Nicole L I am happy to hear that you enjoyed your time with us and could unwind during the downtime. We look to provide that balance between productivity and relaxation, and it is great to know that our facility and team allowed you this transition. Thank you further for voicing your concern with the food and beverage experience. We will... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Due to a work emergency I was unable to keep my reservation that I had made to attend a conference in the area. I called 6 days before my scheduled arrival and cancelled my reservation. Staff provided me with a cancellation confirmation number. However, when I received my bill and called and disputed the charges, the manager Ms. Walkup left... More 

Helpful?
Thank Shauna S
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Shauna S I am sorry to hear of your frustration. Please be advised that the reservation that was made was an advanced purchase, non cancelable non refundable rate. That is to say that you were granted a discounted rate with the understanding that you were not able to modify or cancel the reservation after 24 hours of its confirmation. However... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 

Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Xing, Indianapolis, IN 46240-2152
Location: United States > Indiana > Indianapolis
Price Range: $117 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Booking.com, TripOnline SA, Priceline, Odigeo, Travelocity, Expedia and Hyatt Hotels Corporation so you can book your Hyatt Place Indianapolis/Keystone reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt
Hotel Style:
#17 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
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