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Hyatt Place Indianapolis/Keystone

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9104 Keystone Crossing, Indianapolis, IN 46240
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Hyatt Place Indianapolis\/Keystone
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294 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I Always stay for business. The workout area is clean and sufficient. Nice choices for food 24/7 which is great. Only two complaints: 1. you have to go down to main lobby to get all food which is inconvenient. No room service. 2. Food options not always available due to lack of inventory. Otherwise, very clean environment and the staff... More 

Thank Julie K
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Julie, Thank you for the kind and accurate review. I understand that maintaining your wellness is important when traveling. A nice place to keep your work out program and food options are an important part to that. I apologize if you have run into the issue of not having the desired item available. Thank you for sharing and we will... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found this hotel to be wonderful. It was clean and the staff was very friendly. Breakfast was very good but recommend not getting there 20 minutes before the end on the weekend, as you have the crowds you would have at any hotel. It's in a great location by the Fashion Mall, so easy access to shopping and many... More 

Thank mfletch
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you so much for sharing your experience. I am pleased to see and hear what a wonderful time you had with us. I hope we have the opportunity to share another very soon. More 

Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is located off 465 and Keystone. It is located next to world class shopping. There is a restaurant for every taste. The hotel staff seems to love what they do and it shows in their interactions with the guest. The rooms are well appointed, clean and the bed was very comfortable. We would definitely stay here again.

Review collected in partnership with Hyatt Hotels

Thank Donna B
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Donna B Service means nothing if not paired with Care. We certainly do care and love what we do and the people we encounter. We look forward to your next visit with us. More 

Northfield, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We do love Hyatt although this hotel feels tired. The staff was always pleasant. The room (tired) was ok. Toilet kept running, door barely clears toilet in smaller sized shower toilet area. Closet door (mirror door) was off its track so difficult to open and close. AC unit worked well which was important with the warm weather in June (90s).... More 

1 Thank macktrx
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

macktrx Thank you for taking the time to share your review. We look to provide our guests with a sense of wow, and unfortunately it does not sound as though we met this goal with your stay. Your feedback will aide us in continually looking to improve and instill those moments moving forward. I hope to see you again so... More 

Littleton, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I Have stayed at Hyatt Place in other locations before. Was a little disappointed with this one compared to others. Room was not cleaned 2 of 5 days, and the bedding was never changed. Staff was friendly, but that only minimally made up for the un-cleanliness.

Thank eteague10
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Thank you for commenting on your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I... More 

Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 15, 2016 via mobile

Pleasantly surprised with location of This hotel. Plenty of shopping and lots of dining options nearby. Upon arrival the staff was very friendly. Check in was quick. Room was clean and spacious. I requested a quiet room which was exactly what we got. Lots of families there for baseball and you'd never know it. Pool is small. Picture is deceiving.... More 

Thank madmantt
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

madmantt Thank you for taking the time to share your experience. We take great pride in providing accommodations specific to our travelers needs, such as a quiet room to ensure you get the most out of your stay. Thank you for also accounting for the displeaser. This information is very helpful in allowing us to identify, and resolve such a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Business Center/Function Rooms (1)
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  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 

Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Crossing, Indianapolis, IN 46240
Location: United States > Indiana > Indianapolis
Price Range: $125 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt
Hotel Style:
#17 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
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