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Extended Stay America - Indianapolis - Castleton

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Extended Stay America - Indianapolis - Castleton
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44 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Detroit, Michigan
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 13, 2016

We booked this hotel as we needed a place to stay for a baseball tournament. Room was clean, bathroom was clean. Everything was in working order. Room met what we needed and really don't have a complaint. Breakfast was a Grab-N-Go, items pre-packaged but again met your needs. Location is easy to get to. There is a Golden Corral in... More 

Helpful?
Thank michvaca
Manager_11525, Manager at Extended Stay America - Indianapolis - Castleton, responded to this review

Thank you for writing a review and for choosing to stay with us. I'm glad to know we provided you with excellent accommodations during the baseball tournament. It's also good to know our location was near different restaurants in the area. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

Fort Wayne, Indiana
Level Contributor
70 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 10, 2016

Let me say upfront that I expected worse and was pleasantly surprised. Our room was just off the lobby on the first floor, which is not the ideal spot for a room, but the room was spacious and clean. There is nothing spectacular about most extended stay hotels and this one is no different. We booked this room through one... More 

Helpful?
Thank Brian B
Fort Wayne, Indiana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 2, 2016 via mobile

When entering the "lobby" there was a gentleman standing and waiting at the front desk to be helped. Not sure how long he had been there, but long enough that he looked annoyed and left after about 2 minutes. My son and I waited for another 5 minutes, still no sign of anyone. A second family comes in and is... More 

Helpful?
Thank cll071999
Manager_11525, Manager at Extended Stay America - Indianapolis - Castleton, responded to this review

I appreciate you bringing your experience to our attention. The check in you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have bought new cell phones for the desk to ensure the desk clerk can still hear the phones ringing when they are not at the front desk.... More 

Sao Paulo, SP
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 18, 2016

Before getting there, I emailed the hotel to check if everything was alright with my reservation, but didn't get an answer. Then I called the hotel and was not well answered. It left me with a bad impression. When I got there, it seemed a completely different place. Everyone at the desk was very professional and thoughtful. They called 10... More 

Helpful?
Thank Vinicius A
Manager_11525, Manager at Extended Stay America - Indianapolis - Castleton, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your reservation experience was so bad. In response to your feedback, I am calling our reservation line to discuss this issue. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, we... More 

Lakeland, Florida
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 18, 2016 via mobile

Clean spacious room with kitchen. Friendly staff! Great for the price! We went to a concert at Klipsch amphitheater which was only 12 miles away, however the staff warned us of the horrible traffic (thank God! !!) Golden coral across the street, the hotel only offers snacks and coffee for breakfast.

Helpful?
Thank Kristin S
Manager_11525, Manager at Extended Stay America - Indianapolis - Castleton, responded to this review

We are glad to took the time to write a review of your stay. It pleases me to see that you enjoyed your experience at our hotel and that our staff was helpful to you. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope to... More 

Greater Melbourne, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed June 3, 2016

The Extended Stays Castleton Indianapolis was well presented, large room with kitchenette. The whole hotel was impeccably maintained and presented . Helpful and accommodating staff particularly Kiaora

Helpful?
Thank Geoff B
Manager_11525, General Manager at Extended Stay America - Indianapolis - Castleton, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a fantastic experience and that we were able to exceed your expectations! I truly appreciate your kind comments about our fully equipped kitchens and friendly customer service. The staff and I would like to thank you again for posting... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2016

Beware... Booked hotel online almost a year prior and later modified the amount of rooms by one, two weeks prior to arrival. Get to the hotel after an 8hr drive, only to have staff tell us that all of our rooms have been cancelled. Really... confirmation paper in hands stating the rooms have been confirmed. Can not say much for... More 

Helpful?
1 Thank spaw65
Manager_11525, General Manager at Extended Stay America - Indianapolis - Castleton, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will review our reservation procedures. Thank you for sharing your experience with us. If you have any... More 

Advance
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 7, 2016

The hotel from the outside looks nice and lobby does too. Check in was easy and the lady at the desk was pleasant and answered all my questions. Once you go into the elevator the secret is revealed. From the elevator to the room and into the room smelled like smoke. I am a non smoker and in some places... More 

Helpful?
Thank Bilbirk
Strongsville, Ohio
2 reviews
2 of 5 stars Reviewed April 25, 2016

Hotel room smelled like smoke covered by air freshener and the dust ruffle was removed from the bed. Shower was not the cleanest and towels were more like paper. Maybe not a huge deal, except for the fact that they jacked up the price of my room by over $50 on Expedia. I only figured this out when I had... More 

Helpful?
Thank kristenmayell
Dublin, Ohio
Level Contributor
4 reviews
2 of 5 stars Reviewed April 2, 2016

Extended Stay has struggled through bankruptcy, and they have not replaced the bathtubs or bathroom fixtures. Their housekeeping staff doesn't vacuum the rooms thoroughly. I have very short hair, and I wear dark pants. I always end up with someone's long hair on my pants. I have also used the bath mat to mop up water. I discovered that the... More 

Helpful?
Thank Cynthia C
Manager_11525, General Manager at Extended Stay America - Indianapolis - Castleton, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. To prevent this from happening again, I will use your comments to retrain our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Indianapolis - Castleton

Address: 7940 N Shadeland Ave, Indianapolis, IN 46250-2041
Location: United States > Indiana > Indianapolis
Price Range: $83 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Castleton 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Indianapolis
Indianapolis Extended Stay
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