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Extended Stay America - Indianapolis - North - Carmel

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Extended Stay America - Indianapolis - North - Carmel
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60 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The staff here has been very friendly. The facility is well kept. They are doing discreet renovations. Upgrading, while being mindful of the guests. Housekeeping does a nice job keeping the room clean and stocked. Had an issue with my a/c unit and it was promptly repaired. Only negative is the pool. It is smaller than most kiddie pools. Nice... More 

Helpful?
Thank Mike M
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Your feedback about your stay is very important. Reading how great the staff was with customer service and how well our hotel is being maintained for guests is pleasing. It is also great to see that our staff handled your a/c issue promptly and accurately. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Lorain, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

I chose this property for a visit with my family (family of 4 + dog) primarily because we brought our dog along, which this property accommodated. Though reviews were primarily positive about this property, as a former hotelier, my expectations were not high, especially when it comes to properties that allow "pets". I was pleasantly surprised with the cleanliness of... More 

Helpful?
Thank mwhiteheadPBA
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

We appreciate you writing a thorough review of your stay. I will be sure to check on the sofa bed for quality as you mentioned. Also it is pleasing that we were able to accommodate your family while beating your expectations with quality and service. Once more, thank you for posting your review. We look forward to having you visit... More 

2 reviews
1 of 5 stars Reviewed 4 weeks ago

After a 13 hour drive from Maryland, arrived to find out that there was no reservation for one of the rooms we had booked. The rooms are not very clean and there is no cleaning service. Must exchange towels at the front desk. Mini kitchen has no pots/pans/utensils making the kitchen pretty useless. Bed was not comfortable and the air... More 

Helpful?
Thank Larry K
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to write a review of your recent stay. It is regrettable to know that you did not fully enjoy your experience with us. Please allow me to apologize for the inconveniences your experienced. Rest assured, your comments will be shared with our management team to properly address your concerns. We value your as our... More 

Lewis Center, Ohio
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 28, 2016

When you look at Extended Stay America's website and the floor plans available, this hotel does not match any of what is on the website. No where does it mention that those floorplans are not available at this hotel. There is no elevator either, so you have to use the stairs. I had booked a 2 double bed room and... More 

Helpful?
Thank LewisCentertraveler
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for your recent review of your stay. We always appreciate feedback whether it is negative or positive. I sincerely apologize that your experience with us and know we are continuously trying to improve. Again, thank you for sharing your experience with us. If you have any additional feedback, please feel free to reach out to me at inn@extendedstay.com.... More 

Chicago, Illinois, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 24, 2016

When I first arrived, there was no one at the front desk...waited about 10 min., left, called and came back. Although the staff was friendly, we didn't receive the service that we should have. The worst was coming into our room from a concert to find a roach crawling on the kitchen wall...found another one on the wall and another... More 

Helpful?
Thank Nichole I
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for your recent review of your stay. We apologize for the missing front desk agent; I will look into where she was; and for falling short of our goal of providing a great stay. I also would like to apologize for the issues you had with your room. I am very glad to see that Megan was able... More 

Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2016

We could not have been more delighted with our visit! The room was clean, comfortable, fresh smelling, well designed, and perfectly bug free (I have a phobia - I notice!). The Manager, Sue, was friendly and professional, and the Desk Clerk, Sarah did a great job and was very friendly and cheerful. The bed was cozy, the climate control, water... More 

Helpful?
Thank Anna_in_Ohio
Manager_11525, General Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to accommodate your needs with exceptional customer service and a home away from home experience! I will be sure to share your comments with our entire staff. It’s great to read that you enjoyed our comfortable accommodations as... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 25, 2016 via mobile

First impressions of Extended Stay were heavily influenced by the sewer smell of the water treatment plant located down the road (which we only discovered later in the trip). While the odor improved with the change in wind, the hotel unfortunately didn't. Unattended children were jumping on the roof of a car and a cat sat in the window of... More 

Helpful?
1 Thank Morgan F
Little Rock, Arkansas
Level Contributor
6 reviews
1 of 5 stars Reviewed April 24, 2016

The hotel is dated and quite dirty. Rooms are a good size with kitchenette and a large bathroom. Gests need to be aware that the staff does not clean rooms daily unless you pay extra or stay over 7 days. Complementary items such as dishes and coffee maker have to be retrieved by the guest at the front desk. Replacement... More 

Helpful?
Thank Brandon B
Warsaw, Indiana
1 review
2 of 5 stars Reviewed April 9, 2016

Staff was unprofessional, not very friendly or helpful. Room was clean and there was a nice amount of space. Breakfast served was average, just pre-packaged foods. The heater in the room was in the corner, so it was difficult to heat the room and the heater didn't provide enough power to heat the entire room, so it was uncomfortable.

Helpful?
Thank shearejl
Key West
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed April 1, 2016

It's my last night and I came back to my room at about 8:45pm on Friday, April 1, 2016. I had booked a 5 day 4 night stay and paid in full prior to my trip. I will NEVER do that again. First of all I did one of those "name your own price" options only to realize that it... More 

Helpful?
Thank gyvel
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access

Additional Information about Extended Stay America - Indianapolis - North - Carmel

Address: 9750 Lake Shore Dr E, Indianapolis, IN 46280-1923
Location: United States > Indiana > Indianapolis
Price Range: $78 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - North - Carmel 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay Indianapolis
Indianapolis Extended Stay
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