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Extended Stay America - Indianapolis - West 86th St.

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Extended Stay America - Indianapolis - West 86th St.
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70 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Indianapolis, Indiana
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Hotel was clean to the eye but felt dirty. Room was musky, smokey. Not fresh. Full kitchen was the only good part. The pool had a gross feeling as well. I barely spent 10 minutez and never returned. The property is ok for one night special deal but not much more. If you are shopping for a deal keep looking.... More 

Helpful?
Thank samanda h
Atlanta, Georgia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 12, 2016

Got this hotel with an express deal on Priceline. First the positives: *location is great. Near a lot of shops and the highway. Bed was decent, slept well. Now the Negatives: * Dishonest about pet fees. Was charged 50$ a night instead of 25$ a night. Tried to dispute and was talked to very rudely by Heather ( I have... More 

Helpful?
Thank whitmargib
Manager_11525, Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Allow me to apologize for the lack of good customer service you received. This does not reflect our company and its standards. Our staff will be having a meeting about how we should be properly communicating with guests and handling issues. I am so... More 

1 review
1 of 5 stars Reviewed July 7, 2016 via mobile

We stayed here two nights. We were charged an "unreported pet fee" of 200$ when its normally only 25$ a day. We weren't asked or question only when we checked out they spring the charge on us saying they had video of her in a window. Well duh! First you put us on the pet side of the hotel because... More 

Helpful?
Thank WM G
Wheaton, Illinois
Level Contributor
3 reviews
2 of 5 stars Reviewed April 19, 2016

Room on first floor was clean but looked like it had seen better days. Laundry facilities seldom work. Smokers leave the back door propped open at night so anyone can just stroll on in. People seem to think the parking lot is a playground for their kids. Car stereos booming in the back lot at odd hours. Not a pleasant... More 

Helpful?
Thank jaykrug
Fort Wayne, Indiana
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 17, 2016

When we arrived at the side door to enter after checking in, it was propped open with a rock...definitely a security concern. Later when we wanted to swim, the pool appeared to have some foreign objects in it...food or worse. It was reported to the desk in the morning but that evening it hadn't been taken care of. On the... More 

Helpful?
Thank Steve0451
Manager_11525, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that we are working diligently on a resolution to the door issue and that we have contracted a pool cleaning service to ensure your experience... More 

Indiana
1 review
1 of 5 stars Reviewed February 16, 2016

The staff was very rude! The dryers did not work, it cost me almost $10 to dry one load of clothes! The staff was always giving different information regarding the cost to use the phone and what their different policies were! It has an indoor pool that is never open!

Helpful?
Thank Nykki H
Level Contributor
116 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed November 24, 2015 via mobile

The staff was wonderful (Heather/front desk). All the minor short comings were handled quickly and professionally. The place structurally has seen better days, but they are actively fixing it. This place provide a nice stay on a limited budget.

Helpful?
1 Thank Peri A
Manager_11525, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the inconveniences you experienced. Still, I am glad to read that our staff was able to quickly resolve any issues and accommodate your needs with a satisfactory stay overall. Thank you again for your review. We look forward to seeing you in... More 

1 review
5 of 5 stars Reviewed November 14, 2015 via mobile

Jonathon and his staff were amazing. I would definitely recommend staying here. Rooms were spotless and clean. Stayed here with a large group and didn't have one issue with the hotel! Very good location right next to Traders Point. I would definitely stay here again.

Helpful?
Thank Justin K
Lafayette, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 16, 2015

Came to Indy to visit the zoo for my daughters 7th birthday. Called this property 4 days before our stay to find out how late the pool stayed open as we chose this hotel based entirely on the kids being able to be entertained in the indoor pool. The lady told me the pool would be open till 10pm. After... More 

Helpful?
1 Thank kjgill17
Manager_11525, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that our staff did not properly convey the message of our current renovation. As this hotel’s manager, I can assure you that I have talked to our staff to ensure your experience is not repeated. I really appreciate you bringing this to... More 

Elgin, Illinois
1 review
1 of 5 stars Reviewed October 13, 2015

We stayed here for one nite and had an awful experience. Upon arrival in our extremely tiny room we found dirty towels and mens underwear left on the floor. Mold in the bathroom. The place was very run down. We tried having the window open but the screen was broken. The room wasn't stocked. We had to call for sheets,... More 

Helpful?
Thank Rene b
Manager_11525, General Manager at Extended Stay America - Indianapolis - West 86th St., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Homestead Studio Suites hotels feature all the amenities you need to live your life when you're on the road. Whether it's for a day, a week, or a month you are sure to enjoy our suites' many features including: a fully-equipped kitchen with a full-size refrigerator; Free WiFi;heated indoor pool; fitness room; continental breakfast; ample work space, and plenty of room to relax. Guests staying for extended stays will especially appreciate our voice-mail system which allows personalized messages from our guests, and an on-site laundry facility. Homestead Studio Suites Indianapolis - Northwest is the ideal choice for groups traveling for business or pleasure. Indianapolis is home to many successful companies such as Eli Lilly; Brightpoint; Conseco; Duke Realty; Interactive Intelligence and many others. Additionally local attractions within a short distance of the hotel include: The Indianapolis Children’s Museum, Indianapolis Museum of Art, Indianapolis Motor Speedway, Indianapolis Zoo, Conseco Fieldhouse, Lucas Oil Stadium, and the Midwest Sports Complex just to name a few. So next time you are in Indianapolis, make the right choice and choose the Homestead Studio Suites Indianapolis - Northwest.Homestead Studio Suites hotels are part of the Extended Stay Hotels family. ... more   less 

Additional Information about Extended Stay America - Indianapolis - West 86th St.

Address: 8520 Northwest Blvd, Indianapolis, IN 46278-1383 (Formerly Homestead Studio Suites)
Location: United States > Indiana > Indianapolis
Price Range: $89 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - West 86th St. 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Homestead Indianapolis Northwest
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