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Courtyard Indianapolis South

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Traveler (41)
Room & Suite (15)
Dining (7)

About

Location
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Value
GreenLeaders GreenPartner
Property amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair access
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Room features
Family Rooms
Non-Smoking Rooms
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HOTEL STYLE
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134Reviews
60Photos
1Q+A
20Room tips
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Popular mentions
I worked the Indianapolis area this past Tuesday 11/6/18, there was a basketball tourney in town as well. I checked in the day prior with the mobile app, upon arrival I was given room 102. When entering the room it reeked of mildew. I went to the front desk & spoke with Denise.
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Response from Roxann L, General Manager at Courtyard Indianapolis South
Responded Nov 9, 2018
Mr. Langley My name is Roxann Leija. I am the General Manager of The Courtyard Marriott Indianapolis South. I am very sorry to hear about your poor experience with our hotel. We are investigating and working on resolution to the odor you have reported. Thank you very much for taking time to let us know.. I apologize for the check in experience you had and I would like to rectify it. Please contact me at the hotel at your convenience so we can discuss adequate resolution.
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I should have known at the initial check in. Anything to do around here I’m not from here”not really”. Ooooo boy not the greatest trained front end staff. I’m an elite platinum member. She just checked us in never asked how I wanted my points or if I need anything. I stay 30-50
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Response from Curiosity817093, General Manager at Courtyard Indianapolis South
Responded Oct 23, 2018
Dear valued Guest I sincerely apologize that our property failed to meet your expectations during your stay. I would like the opportunity to research this so that we can prevent this experience from occurring again in the future and discover why the stay-over room service you had expected did not happen and to confirm that you earned your Marriott Rewards Elite member benefits. Please contact me directly at the hotel so we can discuss a resolution for your stay. Sincerely, Roxann Leija General Manager
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Area I needed to stay was replete with 2.5 or fewer star hotels/motels. Marriott was only 3 star, so I made a reservation. Big disappointment: room had no fridge, no microwave, coffee but no coffee maker, lumpy mattresses, and a clattering fan in the A/C. Final insult came when
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Response from Roxann L, General Manager at Courtyard Indianapolis South
Responded Oct 25, 2018
Hello Greg Thank you for your response and I am sorry that we did not have a room with mic and fridge available upon your request. For a future Marriott stay that includes free breakfast we would recommend the Fairfield Inn and Suites . I would love the opportunity to inspect the fan in your room so if you wouldn’t mind contacting me at the property with your stay dates we would greatly appreciate it. I am happy to award you some extra points for your trouble and your time. RoxannL
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WORST customer service I have ever received by a corporation. This location has been lying to me and giving me the run around after leaving an item in my room. I have reached out to this location over 8 times with no one taking the time to call me back. Had to go to corporate
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I have stayed in this Hotel before but never mad such a horrible experience than this time. Check im: Very unfriedly welcome, i arrived with 2 bags and was told the elevator is broken. I was left alone and could see how i get my bags to second floor. Breakfast: waiting time
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Are pets allowed?
Unfortunately, Our hotel does not accept pets.
0 votes
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"Only stay in the top floor. And hope for less noise."
"We requested a room away from the elevator"
"Ask for the highest floor to avoid loud foot traffic above you."
"Get a room on the top floor - the noise level is super high from the rooms above and next to you"
"Ask for a room with New beds, because the beds are worn and have no support"
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PRICE RANGE
$106 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard indianapolis south hotel indianapolisindianapolis courtyardindianapolis marriott
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
83
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