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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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214 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Crandon, Wisconsin
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great place to stay very clean well kept. if going there for the race prefect spot. Food close and close to the track. The beds are alittle hard but I think cuz they were so new. Free breakfast was really good Coffee was good. Really good home made biscuits and sausage gravy. Oh yea hot fresh cinnamon rolls! Over all... More 

Helpful?
Thank Ted G
Champaign-Urbana, Illinois
Level Contributor
10 reviews
4 of 5 stars Reviewed 5 days ago NEW

We recently did the park, sleep, fly option at this hotel -- which was actually cheaper than parking at the airport for the time we were gone and made a very early flight more bearable. The hotel seemed to be recently remodeled -- a modern feel to the lobby, huge breakfast area and a very nice pool. The kids and... More 

Helpful?
Thank cindynyc5
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your excellent candid review and we apologize for the customer service provided by one of our associates. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 2 nights and the staff was very nice, no issues during my stay. Upon returning home find out I was charged $250 for a smoking fee in the room but I don't even smoke cigarettes and certainly wasn't smoking cigars in there! Called and talked to AJ about it and was told I'd get a call... More 

Helpful?
1 Thank Flightguy79
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, This is in reference to your recent review. We are very sorry to hear that you feel we cheated you with your money but we are a 100 percent non smoking facility and following Indianapolis City Rules. We strive to give the best of our services at an affordable price but we are not willing to compromise on... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

so we got stuck over night due to our flight delay we booked the hotel they sent a driver who picked us up told us about a near by place to eat because we mentioned we were hungry. the hotel was very clean the lady at the check in was very friendly even offered to have the driver take us... More 

Helpful?
Thank Kopeus K
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your wonderful review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please note it will be used with our entire team as an reinforcement to our customer service efforts. We hope you will visit... More 

Chicago, Illinois
Level Contributor
226 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a beautiful property of HI Express. Looked much more upscale than other HI Expresses that we have stayed in. Large Lobby, nicely decorated, very modern, fireplace, clean. The pool was nice too. Disappointed that what was once a hot tub is now just part of the pool. We were really looking forward to sitting in that hot tub... More 

Helpful?
Thank Vilynn
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Regarding the hotel -- it seemed like a decent value. They were very helpful when we first arrived, moving us onto the same floor as the other out-of-town guests for the wedding we were attending, in an *immense* room. I wanted to especially commend the employees: while there, I misplaced a tablet computer. I thought I left it in the... More 

Helpful?
Thank David D
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your recent correspondence regarding our Hotel and Front Desk staff Ms. Suavae Owsley. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s... More 

Menasha, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We booked a room on hotel.com that had 2 queen beds and had an option to add a roll away bed. Upon arrival, the hotel desk agent informed us that it was against Indianapolis fire code to add a roll away bed to that type of room. I told the desk agent we had especially booked a room that would... More 

Helpful?
Thank Charlene B
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay due to wrong advertising by hotels.com on roll way beds as that is not up to our normal standards. As a hotel it is imperative that we follow the city and state fire marshal codes for the safety and security... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for a couple of nights and it was very clean and the staff was extremely nice and went out of the way to make you feel welcomed. Within 10 minutes of entering our room, the front desk called to see if everything was satisfactory with our room. I have never had that done anywhere I have stayed!... More 

Helpful?
Thank Susan C
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff More 

Gainesville, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Terrific staff always willing to address any concern. Only one elevater but not to much delay. We loved the spacious modern indoor pool with in water seating for lounging and conversation. The location was convenient and the room was clean and comfortable. Would recommend

Helpful?
Thank Beth A
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for the amazing review about Holiday Inn Express & Suites. We are all delighted to hear that you had a perfect stay and enjoyed our swimming pool. We hope to see you again soon. Sincerely, Hotel Staff More 

1 review
2 of 5 stars Reviewed June 7, 2016

I write this as I use my cellphone tether as it is faster and more reliable than the hotel wifi. It's clearly configured wrong, most times I get 10.x.x.x other times i get 192.168.x.x that is very unusual, constantly have to re-enter my "access code" in the captive portal. I actually install wifi for schools and other large environments and... More 

Helpful?
Thank Phil E
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, This is in reference to your recent stay at our hotel Holiday Inn Express & Suites. Please accept my apologies for the inconvenience you faced during the stay. Our success is only measured by the satisfaction of our guest. We strive to provide excellent service and accommodations at an affordable price. Thank you for taking the time to... More 

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Near Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Location: United States > Indiana > Indianapolis
Price Range: $98 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 3*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Hotwire, Travelocity, Odigeo, Expedia and Priceline so you can book your Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn
Hotel Style:
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#38 Family Hotel in Indianapolis
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