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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Indianapolis
Updated 05/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 201 in Indianapolis
Location
4.7
Cleanliness
4.2
Service
4.1
Value
3.7
GreenLeaders GreenPartner
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Paid public parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Photo copier / fax In business center
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
94Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
Contact
241 W. Washington St., Indianapolis, IN 46204-3406
Getting there
Rental CarsSee rental cars from $32/day
1956Reviews20Q+A100Room tips
Reviews
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+1
Great hotel!! stay was great absolutely nothing to complain about. Destiny was one of the nicest/greatest of the staff and willing to serve me. Thank you!!!! Also, beautiful rooms! Will definitely come back again.
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Date of stay: June 2022Trip type: Traveled
Helpful
I was there with 4 of my friends for a women’s conference at the conference center next door (which is connected by an elevated walkway). Our rooms had been recently renovated and were pristine. The staff were amazing, everyone from the valets, to the front desk staff, to the baristas in the downstairs cafe. I seriously can’t think of a single criticism. The location was ideal. There were so many great restaurants within walking distance. We really never needed to leave and only did so to hit up some retail stores that weren’t in the nearby mall. I highly recommend this hotel and I’m looking forward to staying here again at the next conference.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We spent one night in this lovely hotel and found that it met all of our needs. Our only complaint was that the checkout line the following morning was extremely long, and we had somewhere to be. So, we joined many others in throwing our keys on the counter and leaving. An express checkout arrangement would be quite helpful.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at The Westin Indianapolis
Responded yesterday
Thank you for the kind words about your recent stay at The Westin Indianapolis. We're glad you enjoyed our lovely accommodations and that all of your travel needs were met. Your comments are appreciated, and we will use them as we continually work to improve our guests' check-out experience. Please allow us to host you again should you return to Indianapolis.
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I was attending a trade show in INDY and The Westin is the perfect place to stay. It's attached to convention center. You just have to walk the skywalk over and boom, you're there! Rooms are clean, bathroom big and beds are comfy. The only negative for me was the construction going on during my stay, banging on the walls with a hammer and the toilet plumbing probably needs an upgrade. Toilet paper would not flush down. But I would def stay thee again!
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at The Westin Indianapolis
Responded 2 days ago
We are very grateful that we had the opportunity to host you while you were in town for a tradeshow. Thank you for highlighting our prime location and well-appointed rooms. Please accept our apologies for any external noise that disturbed you during your stay. We're grateful that this did not prevent you from having an overall enjoyable experience. You're always welcome at The Westin Indianapolis, and we hope you have plans to come back and see us again soon!
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Location was ideal for a conference at the convention center. Easy to pop back to my room for a brief rest between events. Great food/coffee easily walkable, although the skyway was nice for hot summer days. The room was well-appointed, with little touches that make this hotel a must-stay for downtown Indy.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at The Westin Indianapolis
Responded 2 days ago
Dear Kimiko, Thank you for making our day with your wonderful headline - "Perfect Indy comfort"! That's when we know we have lived up to our own high expectations. We are thrilled you enjoyed everything about your stay and look forward to having you stay with us again at The Westin Indianapolis.
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The room was big, clean, with modern furniture and nice vinyl flooring- no carpeting! Beds were very comfortable. The bathroom had a nice shower stall with good water pressure and fluffy towels. It was very quiet. The marketplace had good coffee and a small but nice selection of sandwiches and snacks.The staff was courteous and efficient. I used the gym, which was clean with a good assortment of equipment. Would definitely stay again.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from General Manager, General Manager at The Westin Indianapolis
Responded 4 days ago
Thanks for staying at The Westin Indianapolis. We appreciate your compliments on our clean and well-appointed rooms, as our housekeeping team strives to keep them immaculate and tidy. It's wonderful you were able to enjoy our WestinWORKOUT Fitness Studio, which is well-equipped for a challenging workout. On behalf of our team, we're already looking forward to your next visit!
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As someone from New york this cocktail menu is supreme. Dynamic taste with class a service Troy the bartender guided us through a nice selection of flavorful cocktails and food items. Here's a picture of him if you wanna stalk him. His passion is vacations. Also Troy's favorite sports team is the colts (jk it's not but we are trying to protect him)
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from General Manager, General Manager at The Westin Indianapolis
Responded 4 days ago
Thank you for your compliments on our amazing bar staff and selection! We're thrilled you enjoyed your visit, and we look forward to seeing you again at The Westin Indianapolis.
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The hotel recently completed a pretty full renovation and it really looks fantastic. The restaurant and coffee shop downstairs looks great and the guest rooms were really nice. Very spacious and upscale! The team was just amazing. Everyone I encountered was nice, helpful and very interactive. Destiny was especially engaging! I would definitely stay again!
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from General Manager, General Manager at The Westin Indianapolis
Responded 4 days ago
Your review warms our hearts, and we're so happy to hear you enjoyed your time at The Westin Indianapolis. It's great to know you appreciated our wonderful, remodeled accommodations, friendly staff, and awesome location. It would be an honor to welcome you back to our hotel the next time you are in town!
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We arrived on a Friday afternoon about 4 pm. Traffic was just starting to pick up, but not bad. Pulled up to the front where the valet parking went smoothly. The gentlemen explained how to retrieve the car and helped get the bags from the back. Check In had a line, but moved reasonably fast. The lobby was clean and had seating available. We asked for a room on a different floor upon arrival and the desk clerk accommodated the request pleasantly. The elevator was clean and went smoothly up. Upon arrival at the room it was apparent it was spotlessly clean. The room was well appointed. The shower soaps and shampoos were nice. The room was 75 degrees on arrival. We attempted to set it lower due to the outside temp being 87 degrees and very humid. We left for our convention reception and when I returned it was 69 degrees--still a bit stuffy, but better. We attempted to reset to 68 degrees and then left for dinner. On our return it was still at 69. My friend called the desk to ask how to reset it. We were told it only runs when there is movement in the room. She then asked how we would stay cool while sleeping? The desk said it would not raise above 75 degrees--which is too hot for sleeping in my opinion. We also had to ask for help with the tv remote. There were no channel guides available. In the morning the water for the shower was hot. The blowdryer had a non working button, but did come on low speed only. Lighting in the bathroom was blinding when trying to apply makeup with the bulbs in front of you , instead of overhead. There was not a vent fan to remove moisture. My friend did not like the plank flooring, but I felt it was cleaner than carpet would be. I did not make coffee in the room, because I assumed I could get coffee in the lobby. Unfortunately this proved nearly impossible. The coffee was not free, nor was it out in the open where people could grab and go. The line at the small deli was miles long, so we tried the restaurant. We had coffee delivered and then the waitress disappeared before taking our breakfast order. We were on a time schedule , so 15 minutes later when she hadn't returned, we placed money on the table and left. Sadly, we had to go to our all day conference with little coffee and no breakfast. We had only allowed one hour for breakfast, which was not long enough. For a business hotel, this was totally unacceptable. They knew they had a full hotel and failed to provide even coffee when they knew they did not have enough staff to feed a thousand people breakfast. I could have returned to the room if we had not already checked out and used the small pot in the room. This hotel has no breakfast, coffee, or swimming pool/hot tub. I consider it expensive for the amenities provided. It was clean and I would stay again, and plan meals and coffee elsewhere.…
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Date of stay: June 2022Trip type: Traveled
Rooms
Cleanliness
Service
Room Tip: 6th floor was quiet, view of the roof.
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Helpful
Response from General Manager, General Manager at The Westin Indianapolis
Responded 4 days ago
We appreciate you taking the time to share your constructive input regarding your recent experience at our property. While we're pleased you enjoyed our clean, comfortable, and fully-equipped accommodations, we're sorry to hear we fell short of meeting all of your expectations. Please accept our apologies for any issues you encountered getting coffee and breakfast prior to the Convention and for any inconvenience this caused. We will certainly address the concerns your raised internally and work to review where improvements could be made. However, we're pleased you would consider staying again. Thank you for your valuable feedback, and we hope to impress you on another occasion.
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The stay was fantastic and everyone was so nice and accommodating. We had a very rough red eye flight and we felt more battered and sleep deprived than when we started our journey ... We didn't think we would be able to check in as early as we arrived but the staff was so welcoming they were able to check us in early. The skywalk, the bar and everything around the hotel was fantastic. I didn't think I would enjoy my time in Indiana but at the end of the trip, I definitely felt happy to have been there. Hopefully I will come back again!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at The Westin Indianapolis
Responded 4 days ago
Thank you for the excellent review of your recent stay at The Westin Indianapolis. We're glad you enjoyed our comfortable accommodations after your long journey. Our welcoming staff and lovely property are among the many reasons our guests love their time with us. Knowing you'd visit with us again if you return to Indianapolis is the best compliment. Come back soon!
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PRICE RANGE
$197 - $266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin indianapolis hotel indianapolis, westin indianapolis, indianapolis westin
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
575
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Claim Your Listing Frequently Asked Questions about The Westin Indianapolis
Which popular attractions are close to The Westin Indianapolis?
Nearby attractions include Mind Tripping Show (0.2 miles), Indiana Repertory Theatre (0.1 miles), and The Eiteljorg Museum (0.3 miles).
What are some of the property amenities at The Westin Indianapolis?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Indianapolis?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Indianapolis?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Indianapolis?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Indianapolis?
Conveniently located restaurants include High Velocity, Conner's Kitchen + Bar, and The Capital Grille.
Are there opportunities to exercise at The Westin Indianapolis?
Yes, guests have access to a fitness center during their stay.
Is The Westin Indianapolis located near the city center?
Yes, it is 0.2 miles away from the center of Indianapolis.
Are any cleaning services offered at The Westin Indianapolis?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Indianapolis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Indianapolis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.