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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Was there in July to celebrate a special (40th) Wedding Anniversary. As explained when I personally called to make reservations on the phone, the key was booking two adjoining suites so that we would have the pleasure of spending a long weekend with our kids...More
Thank gbs62255
Response from Jenna R, Guest Relations Manager at The Westin IndianapolisResponded 1 week ago
Thank you for taking the time to review your recent stay. We regret to learn you were disappointed in the service we provide. Please accept my sincere apologies for the many inconveniences you suffered due to our inability to fulfill your request of adjoining rooms....More
I called about a week ahead of our stay to let them know our anniversary was the reason for the stay and that anything they could offer as a surprise to my wife would be appreciated. I got an email the morning of check in...More
I stay in this hotel a few times a year when visiting clients in Indy. It's a great location - walking distance to downtown Indy. Rooms are clean and spacious. The lobby is very large and open, and there is a Starbucks inside too (great...More
I haven’t stayed in a Westin in a few years typically because they’re overpriced. Anyways we decided to stay here and it was quite a nice hotel. As expected the Westin heavenly bedding was quite comfortable it was definitely not memorable from the last Westin...More
I was hoping our unpleasant experience at the Westin might be an anomaly, only to discover another recent guest (John-Marie F) had very similar problems, suggesting there may be a deep-seated flaw. When we checked in the receptionist looked slightly puzzled and asked if we...More
Thank Robert R
Response from Jenna R, Guest Relations Manager at The Westin IndianapolisResponded 2 weeks ago
Thank you for your review of your stay and bringing this matter to our attention. We regret to learn you were disappointed in the service we provide and that we failed to follow up regarding your billing situation. We understand your level of frustration and...More
Westin recommends the Go Express Shuttle Service. It departs every 20 min between the hours of 8am and 11 pm. It takes about 20 min and costs $10 each way. For more info and to make a reservation Call 1-800-589-6004
