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The Westin Indianapolis

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Traveler (424)
Room & Suite (192)
Dining (25)
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

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About

#6 of 190 hotels in Indianapolis
Location
4.7
Cleanliness
4.2
Service
4.2
Value
3.8
Travelers' Choice
GreenLeaders GreenPartner
Located in the heart of downtown Indianapolis, The Westin Indianapolis places you near the city’s top attractions. Connected to the city by a skywalk to Circle Centre Mall for upscale restaurants, shopping and nightlife, while the roar of Lucas Oil Stadium is just steps away. Plan your event in Indianapolis with complete flexibility, thanks to our on-site event staff and 48,309 square feet of meeting space. The adjoining Indiana Convention Center offers an additional 750,000 square feet of space for gatherings of all shapes and sizes. An incredibly restful stay begins in one of our 574 downtown hotel rooms and suites, boasting the world-renowned Heavenly® Bed. Additional amenities include a 55-inch LG HD TV and High-Speed Internet Access. Find a peaceful and productive experience from start to finish when you stay at our hotel in Indianapolis, Indiana.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
2,208Reviews20Q+A100Room tips
Traveler rating
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Marisa wrote a review Apr 15
3 contributions
Our stay was great! It started at check in with a very warm welcome from the FD associate, Ian. He came out from behind the desk to show us to the elevators which was very nice. Beds were very comfy and the room was spacious and clean. (I loved the hardwood floors!) Will definitely be coming back to stay again.
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded today
Dear Marisa, It was a pleasure hosting you at The Westin Indianapolis! We're glad Ian made you feel welcome upon arrival and that you appreciated our clean, comfortable rooms. Please come see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robert W wrote a review Apr 14
2 contributions
Excellent hotel. Have stayed multiple times (74) since 2021 as Covid-19 travel restrictions lifted. This review is specific to the head concierge/valet parking associate with the last name of Fish. Without a doubt, the best employee at your hotel. Since my first encounter with him in 2021 and over the last 3 years every experience has been excellent. From updates on local events, restaurant recommendations (as well as ones to avoid), to best traffic routes in and out of the city, Derrick Fish and his staff have been amazing. However, on this last visit (April 12-13, 2024), he went out of his way to make my stay exceptional. I was in town for work/pleasure at the same time, attending a charity event called “Chuck Strong” raising funding for cancer research. Former Indiana Colts Head Coach Chuck Pagano is the keynote for this event. As I arrived at the Westin hotel on Friday afternoon, Derrick Fish was there to park my vehicle. I introduced him to a friend of mine, mentioned that we were attending Chuck Strong, and that my buddy was a lifelong Colts fan and we were looking forward to the event that evening. Derrick mentioned that Coach Pagano happened to be staying at the Westin that evening. I just said “that’s great” and headed for the registration desk. Two hours later as my friend and I were getting into our Uber to head to the event, Derrick Fish pulled me to the side for a moment, mentioned that he had spoken with Coach Pagano, and had told him that I would be attending with a guest who was a huge fan. He gave Coach my description, my last name, and asked Coach Pagano to please be on the lookout for us. Upon arriving at the event and getting our photo opportunity with Coach Pagano, he asked if I was the individual that Derrick from the Westin had told him about. After confirming that I was that person, Coach Pagano went out of his way to spend time with my guest, answered all of his questions, and even provided some personalized items. It made for a spectacular evening. That type of individualized attention to detail by the Westin staff, but specifically Derrick Fish at concierge/valet, is why I will remain a loyalist to the hotel.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 2 days ago
Wow! Thank you for sharing such a special, heartwarming review. Derrick truly is a gem and a valued team member. He will be delighted to read your kind comments and amazing story. We are honored to have you as such a loyal guest at The Westin Indianapolis and look forward to welcoming you back for many more memorable experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JMc wrote a review Apr 13
Gainesville, Georgia2 contributions
Really nice hotel with a great bar/restaurant and coffee shop. Employees were extremely friendly! Room was spacious and clean and the bathroom was large. Location was great. We walked everywhere. Restaurants are close by as well as a beautiful state park. I would definitely stay there again.
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip: Hotel entrance is a one-way street and google maps takes you to the wrong side so you have to go...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 2 days ago
Thank you so much for the five-star review! We're so happy to hear you enjoyed our beautiful, spacious accommodations and were able to take advantage of our convenient location. We'll pass on your compliments to the team, and we eagerly await your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rdmrotek@gmail.com wrote a review Apr 13
1 contribution
Clean comfortable room. Staff was very responsive to our needs with exceptional service provided by John Lee at check-in and our server Summer Kennada at 10 Hands. Good location to local restaurants and shopping. Enjoyed our stay and would certainly consider staying here again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: bring a nite light for the bathroom for the night time...or wear sunglasses if you turn on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 2 days ago
Thank you for taking the time to leave a review. We are so pleased to hear you enjoyed your stay with us and were able to experience the warm hospitality from our hardworking team. We'll pass your compliments on, especially to John and Summer, and hope you'll stay with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rebusreader1977 wrote a review Apr 10
Edinburgh, United Kingdom347 contributions41 helpful votes
Stayed for a few days on business. Room OK, but I had a quite unsatisfactory experience in the restaurant takeaway cafe. (Ten Hands Market). I ordered a takeout pizza, and on paying for it along with a few other items, I noted that an 18% ‘gratuity’ had been added to the cheque. I am familiar with the US system of tipping/gratuities, but my understanding was that these charges are levied for good service, usually in bars, restaurants, etc. Service was awful- I queued in line for a few minutes then placed my order with the pizza chef, to be told that I had to order from the coffee counter till. So I wandered over there, with a few other items, placed them down on the counter and the young girl serving told me to bring my items to the adjacent till as she was working there. I did that, I order the pizza, the girl didn’t hear me and missed the pizza off the order, so I asked her again. She added it to my order, barked at me ‘NAME’ and then showed me an itemised receipt, on which I spotted an 18% gratuity added. I asked what it was for-she looked at me like I was an idiot and said ‘er, its a gratuity’…. I said that this isn’t a restaurant, so I don’t understand what its for- she said it’s for the takeaway pizza- I questioned further, and she said that it was nothing to do with her and I should take it up with the hotel. Finally, I asked for a copy of the receipt and she said she couldn’t give me a copy, because it was a room charge….Overall, not the standard of service I expect from a quality hotel like Westin. The experience was more like dealing with stroppy airport security employees…. I do think that in a quality hotel, all staff should be taught the basics of friendliness and courtesy, especially when dealing with international guests who may not fully understand local culture and customs. I wrote to the hotel manager Doug for feedback. he responded quickly and asked the cafe manager to get back to me with an explanation. I got no response. I did make a further visit to the cafe to buy some snacks- this time no service charge was added but I asked the server to verify if they charge service charges for takeaway food and she said that she wasn’t sure why a charge was added, and said that it was ‘a Marriott thing’….. So lesson learned- if you stay in a Marriott watch out for dodgy ‘service charges’ added on to your bill…. And don’t expect anyone to be able to give you a reasonable explanation about how Marriot justifies these crafty hidden charges….
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 6 days ago
Thank you for taking the time to review your recent stay with us. Please accept our apologies for any inconvenience you experienced, as well as for any miscommunication with our staff. Your comments will be relayed to our team to ensure we are meeting our high standards of guest satisfaction. To better address any lingering concerns, please feel free to reach out to us offline at any time, as we are always available to assist our guests. We look forward to hearing from you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nisha B wrote a review Apr 10
San Diego, California2 contributions
The reason I am giving this 5 stars is the staff! Everyone was so helpful even if things didn’t always go smoothly. Special shout out to Susan in security and Tia in service! We were here for a sales conference with over 250 people. That is a lot of cats to herd. Thanks again Westin staff.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 6 days ago
Dear Nisha, It was an honor to welcome your group to The Westin Indianapolis, and we are delighted you had such a wonderful experience. Susan, Tia, and the rest of our staff will be thrilled to know how much you appreciated the service you received. We look forward to welcoming you back for another memorable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jerry S wrote a review Apr 9
1 contribution
A wonderful hotel staff!! My wife, myself, and our entire business group were treated very professionally, while we were there and above and beyond in the four days since!! My wife had left her iPad, and business information sheets in the storage room used for valet luggage storage. After checking daily with management, Miss Terra, this evening, thought to check the storage room and returned to the phone with her blessed news. I believe that I am on a first name basis with most of the staff now and have never been treated so well in my short 67 years!! Please enjoy the stay, should you be blessed enough to visit this beautiful hotel. This is one of the good ones!!one of the
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Enjoy the experience and tell Miss Terra “Hi!” for me!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 6 days ago
Dear Jerry, Thank you! It was a pleasure to welcome you, your wife, and your entire group to The Westin Indianapolis, and we are humbled by your lovely comments. As you noted, our team works hard to ensure our guests have all they need for a perfect visit, so they will be delighted to read your lovely review. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bill Carroll wrote a review Apr 4
3 contributions
Ian assisted us at check-in. He was extremely friendly and helpful. The hotel is well located downtown, convenient to restaurants and other sights. The rooms are clean and well appointed. I would recommend this location for families or business travelers.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 1 week ago
From our prime location to our team's attentive service, we are so thrilled to know that you enjoyed everything about your visit. We will be sure to pass your compliments along to Ian and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erica M wrote a review Apr 4
2 contributions
Gloria and Mike are super sweet and nice. Conversation was engaging and went out of their way to help. Love coming down in mornings to get coffee. I stay at hotel at least once a year and I’m always happy to visit the market for my quick coffee and snacks to go.
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 1 week ago
Dear Erica, It was a pleasure having you stay with us at The Westin Indianapolis. Your warm comments are very much appreciated. Thank you for spending time with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robin S wrote a review Mar 2024
1 contribution
The service given by Ian upon check-in was 5 star! He was friendly, professional, and I very much appreciated that he offered me cold bottled water. He even got the elevator for me, all with a big smile. I had a very good first impression of the Westin thanks to Ian’s hospitality. He is an asset to your company! 😃
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Westin Indianapolis
Responded 2 weeks ago
Dear Robin, We appreciate you taking a moment to leave a review. It is a pleasure to learn that you had a perfect interaction with one of our team members. We will share these comments with him and I'm sure it will brighten his day. Thank you for staying at The Westin Indianapolis and we look forward to welcoming you back for more friendly encounters.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$181 - $253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin indianapolis hotel indianapolis, westin indianapolis, indianapolis westin
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
574
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN INDIANAPOLIS $170 ($̶2̶4̶2̶) - Updated 2024 Prices & Hotel Reviews - IN

Frequently Asked Questions about The Westin Indianapolis
What are some of the property amenities at The Westin Indianapolis?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Indianapolis?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Indianapolis?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Indianapolis?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
Are there opportunities to exercise at The Westin Indianapolis?
Yes, guests have access to a fitness center during their stay.
Are pets allowed at The Westin Indianapolis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Indianapolis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Indianapolis?
The staff speaks multiple languages, including English and Spanish.
Does The Westin Indianapolis have any great views?
Yes, guests often enjoy the city view available here.
Is The Westin Indianapolis accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.