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The Westin Indianapolis

50 South Capitol Ave., Indianapolis, IN 46204
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The Westin Indianapolis
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1,264 Reviews from our TripAdvisor Community

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Showing 1,248: English reviews
Chicago
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

We chose the Westin for its location, and it was a great base from which to explore the city. The room was clean and comfortable, and staff were courteous. However, a few unexpected costs pushed up the price of our getaway. Probably if we had read the fine print more closely we would have realized that parking would cost $30... More 

Helpful?
Thank BRSH
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

They have an enclosed walkway connecting the hotel to the Convention Center which is very handy. Staff was very friendly & helpful and we got an upgraded room just for asking at check-in. Lots of restaurants with in walking distance. There are bikes for rent nearby & Indy has a wonderful Cultural trail you can ride around to see different... More 

Helpful?
Thank Jane B
Houston, Texas
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was nice with a lot of restaurants near by and across the street from convention center. There is a pub on the 2nd floor and a Starbucks located in the lobby. The line for Starbucks was never outrageous. Pool is indoors and there is not much opportunity for sun. The workout room was a blend of both cardio... More 

Helpful?
Thank Jeff_Ham15
MDaddonaHEI, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking a moment to review your recent stay. I'm happy to see you had the opportunity to enjoy our amenities, convenient location and close proximity to some great restaurants! We hope to have the pleasure of welcoming you back in the future, I'm confident we can provide you with service worthy of a five star review. More 

Saint Louis, Missouri, United States
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My visit began with a USPS package which was delivered to hotel and then shuttled to Fed Ex office in building. To free the package I had to pay $10. Once asked the front desk refunded the fee, but not a great way to start. Parking is $30 a day; $22 with coupon, however, ever time you left you had... More 

Helpful?
Thank YolandeaW
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for your feedback. I apologize for the confusion with the FedEx handling fees, but I’m glad to hear the Front Desk was able to remedy the situation! I will be sure to pass your comments regarding the water temperature on to our management team to look into. I hope that you will give us the chance to go... More 

Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I spent the evening in Westin's hotel downtown Indy. I had booked on a website and prepaid so I can't say anything about their booking service Their staff are polite and friendly. There was a little confusion this weekend as their concierge service is being changed over to the hotel chain instead of a management company. Many of the hotel... More 

Helpful?
Thank Christopher q
Florida Panhandle, Florida
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Attended Tuskegee Airmen, Incorporated Convention celebrating its 75th Anniversary. Hotel staff served with pleasure to include accommodating special food request at luncheon and gala events. Enjoyed the bartender (Scott) in Shula's Restaurant sharing his grandfather's story on how the Tuskegee Airmen saved his grandfather's life in one of their bomber escort missions. Staff services, food quality and lodging accommodates did... More 

Helpful?
Thank HouseNotAHome
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stay here! All the staff were very warm and welcoming, from check-in to check-out. Wonderful service during my stay overall, including at the Starbucks on location, which was much appreciated, especially when in a hurry to get to the next conference event. Also loved my room with its comfy bed and HUGE showerhead! My favorite obsession? The conference room bathrooms... More 

Helpful?
Thank Maia6mojo
West Milford, New Jersey
Level Contributor
175 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for six nights that spanned the 4th of July holiday. Our room was clean and comfortable, as were the common areas and common rest rooms in the hotel. Housekeeping did clean our room, provide fresh towels, and replenish consumables every day. On a few days, they didn't reach our room until late afternoon, but they did get... More 

Helpful?
Thank BBDY
Kennesaw, Georgia
Level Contributor
113 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a convention in the last week. Generally, I liked the hotel. The beds were comfortable and the pillows, often a problem, were nice and firm. That's the best I can say for the stay, however. I found that the attention to detail, for a hotel that is rather on the high-end scale, was lacking. Housekeeping didn't... More 

Helpful?
Thank Perry L
Tamarac, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I was attending the NMRA convention. I was staying for 8 nights. On 3 occasions we did not have our room serviced. Had to call the desk for towels, soaps and coffee. The hotel is attractive from the outside but clearly there is a Management issue at this property. I would avoid if possible. There are Marriott and Hyatt properties... More 

Helpful?
Thank SoFlaMan
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for your feedback. I sincerely apologize for the housekeeping issues you encountered during your stay. I will be sure to share your comments with our management team so that improvements may be made. I hope you will give us a chance to regain your confidence one day. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 50 South Capitol Ave., Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $168 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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