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The Westin Indianapolis

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The Westin Indianapolis
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1,344 Reviews from our TripAdvisor Community

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Showing 1,326: English reviews
Bengaluru, India
Reviewed 3 days ago NEW

Very average hotel for the price you pay for it. Cleanliness was good but then that is the most basic thing one would expect for that budget. Nothing extraordinary. The room service was also very average. I asked for a thermometer (along with two more things). They forgot to send the thermometer and after reminding them, someone came up to...

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1Thank vidhu s
Montpelier, Indiana
Reviewed 5 days ago NEWvia mobile

Unless you have unlimited funds and/or don't care about the price you pay I don't suggest this hotel.Some of the staff is friendly but some seemed put off by me walking in looking like I was in the fields all day . Biggest issue was the quoted room rate for my reservation changed once I got there to reserve it...

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Thank hoosierdreamz
Iowa City, IA
Reviewed 2 weeks ago

We were at the Westin as party of a wedding group. Service was okay but nothing out of the ordinary. The refrigerator in our room made a horrible noise everytime the compressor turned off. We had to turn it off to sleep at night. It happened enough that I would have thought housekeeping would have reported it. Heating system poured...

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Thank IowaCityMD
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to leave your feedback. I’m sorry to hear that our service fell short for you. I will be sure to pass all of your comments along to our management team to see that immediate improvements are made. I hope you will give us another chance to go above and beyond your expectations in the...

Reviewed 2 weeks ago

Our family went to Indianapolis for an event at Children's museum. We booked this Hotel (Westin, Indianapolis) with executive lounge access. Our experience was TERRIBLE! 1. The room we had was VERY DIRTY and DISGUSTING. Look at the pictures I attached. The bed sheet was dirty, the bathtub was dirty.....Cleanliness is the very basic standard for all hotels (even motels)...This...

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1Thank XIAN C
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback. I’m so sorry to hear that your experience here fell short. I want to assure you that your experience is not typical and was not up to the high standards that we hold. I have passed all of your comments along to our management team to see that your experience...

Reviewed 3 weeks ago

Have not stayed at a Westin before and will not be staying at one again. We were downtown for a night with friends and one couple suggested this hotel. The room was set up all wrong for watching TV from bed and the shower was very weak. The room and bathroom were clean which is the only good things I...

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Thank Lisa M
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to leave your feedback. I'm sorry to hear of the problems you encountered during your stay. I will be sure to pass your comments along to our management team to see that immediate improvements are made. I hope you will give us another chance to go above and beyond your expectations on future visits...

Richmond, Indiana
Reviewed 3 weeks ago

Very nice staff. Jose even went downstairs to get us china coffee cups and was back to the 15th floor so fast! Comfortable beds. Nice city view. Polite doormen opened the doors each time. In the heart of downtown, so we walked everywhere to see Indy's beautiful Christmas lights. Great bathroom: even had magnifying mirror! Had a super rate via...

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Thank El1948
Grand Rapids, Michigan
Reviewed 4 weeks ago

My wife and I moved our daughter into town and we stayed at the Westin Indy. We have been before several times. We find the staff to be very friendly and welcoming. Our room is always clean and quiet as this is one of the reasons we stay here. I wouldn't hesitate to recommend a stay at this hotel.......it's so...

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Thank rdkcar
Pennsauken, New Jersey
Reviewed 5 weeks ago via mobile

There was a mix up with my room reserved but they were very accommodating and handled the situation in a timely and orderly fashion and I'm pleased with the outcome. Wouldn't mind staying there in the future.

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Thank Baseema S
Reviewed December 6, 2016

Did enjoy proximity to ball park and other downtown activities. Parking was pricey but real estate is limited. Room was comfortable bed was great! Food quality was phenomenal for the entire stay the convention staff did an excellent job

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Thank Gregory T
A TripAdvisor Member
1 review
Reviewed December 5, 2016 via mobile

I drove 6.5 hours to Indianapolis, parked in the Hotel lot and headed to the reservation desk with my email confirmation in hand and 3 boys excited to attend the Big 10 Championship game. Our spirits were dampened as I spoke with an employee who could not locate my reservation! An hour later, after numerous phone calls and disappearances by...

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Thank A TripAdvisor Member
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

I am so sorry for all of the trouble you had to go through. I spoke with our Front Desk team to better understand you situation. Unfortunately, as you did not arrive on your check in date and had not notified us of your change in plans, we were unable to hold the room for you. Again, I’m sorry for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204-3406
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $141 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Starwood and Jetsetter so you can book your The Westin Indianapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Indianapolis staff and other travelers.
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Questions? Get answers from The Westin Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Fast elevators with great views up high.”
 of 5 bubbles El1948, 3 weeks ago | Read review
“Any room is a good room - really...”
 of 5 bubbles 399sethw, Oct 24, 2016 | Read review
“Ask for view of adjacent large park.”
 of 5 bubbles Cherpig, Oct 24, 2016 | Read review
“Ask for a high floor. One end has a view of the Capitol Commons, but the State building side is better I imagine.”
 of 5 bubbles eroz2016, Oct 16, 2016 | Read review
“Can't pick a bad view.”
 of 5 bubbles tbeckett98, Oct 10, 2016 | Read review
5 of 5
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