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The Westin Indianapolis

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The Westin Indianapolis
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1,331 Reviews from our TripAdvisor Community

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Showing 1,313: English reviews
United States
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

My husband and I were in town to celebrate the birthday of a spartan type branch of our US Military. We had previously stayed there for our wedding night some years prior and during youth conventions: so we had high expectations. Boy did the Westin deliver, like always. The check in process was smooth and easy. Our bellhop was super... More 

Helpful?
Thank wishfulwanderer27
Altoona, Iowa
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago via mobile

I was in town for my company's annual holiday party. Normally it's held down the street at the Marriott but they were renovating so we had to move it. Let's just say thank god we can go back to the Marriott next year. Yes this hotel has nice beds and my room was fine EXCEPT for the bathroom which you... More 

Helpful?
Thank ctier09
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback. I sincerely apologize for the inconveniences you faced during the check in process. I assure you that is not our standard and a highly unusual experience. I will be passing all of your comments along to our management team to see that immediate improvements are made. We would appreciate the... More 

Boonville, Indiana
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

Very clean, nicely appointed rooms, comfy beds and pillows. Service was wonderful. We had the pleasure of a delicious catered breakfast, complete with fresh fruit and Starbucks Coffee. Service staff was very attentive and prompt.

Helpful?
Thank Kelly B
Valparaiso, Indiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

I decided to give the Westin a try since SPG rewards are now linked to Marriott rewards and I was unable to get a room at my normal favorite Marriott. I am a platinum rewards member and am supposed to receive the same benefits. At check in, I requested a room upgrade. I asked mostly out of curiosity to see... More 

Helpful?
Thank Eriecat
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback. I apologize that the upgrade you received was disappointing. Unfortunately, depending on our availability, we are not always able to upgrade Platinum members to Deluxe Rooms or Suites. I do apologize that this was not clearly communicated to you. I will be sure to pass all of your comments along... More 

Level Contributor
258 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 weeks ago via mobile

This location is my preferred location. They have east facing rooms on the higher floors that get great natural light to start your work day on the road off the right way. The court yard on the east side of the business is a nice place to sit after business meetings. They have a spacious executive lounge for breakfast and... More 

Helpful?
Thank Roquita C
Harrison, Ohio
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 weeks ago

I was in Indianapolis for the running of the Monumental marathon. I had actually booked at a different hotel but a glitch in their system caused them to overbook, so they arranged for me to stay at the Westin which ended up being a great choice. It was right at the beginning and the end of the race and restaurants... More 

Helpful?
Thank Tom45030
Elkhart, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

Very nice place to stay. Has indoor walkway access to Lucas Oil Stadium. Breakfast buffet didn't include chef omelets only the powdered scrambled eggs otherwise the rest was tasty. All staff friendly and helpful. Parking is underground connected to hotel.

Helpful?
Thank Michele266
Louisville, Kentucky
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

We were visiting Indianapolis for the Monumental Marathon/ half. The Heavenly Bed provided a wonderfully comfortable prerace sleep. The Heavenly Bath system was amazing for afterward. Providing a robe for after bath was very nice, when two are sharing a room, two would have been more appropriate. In room Starbucks coffee was a treat for this Pike Place addict. The... More 

Helpful?
1 Thank vlmky
Naples, Florida
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago

This Westin is in a good location, close to shops, restaurants, and attractions. Some aspects of the facility are up to par, i.e., the furnishing and decor, however the overall cleanliness of the surfaces are lacking attention to detail. For example the windows everywhere are dirty, even the front entrance. The shower walls in our room had black and red... More 

Helpful?
Thank Atravelerad
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback. I’m glad you were able to enjoy our convenient location in downtown Indianapolis. I’m sorry to hear that the overall levels of cleanliness were not up to your standards, nor ours. Please be assured that I have passed your comments along to our management team to see that immediate improvements... More 

Fort Worth, Texas
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 weeks ago

The room was perfect, the location was superb. There is a walk way to the CC from the 2nd floor. The gift shop is open till 11pm, which was great for my arrival time. Staff was friendly and the are was safe.

Helpful?
Thank spawithlisab
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $121 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Indianapolis staff and other travelers.
9 questions
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Questions? Get answers from The Westin Indianapolis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Any room is a good room - really...”
 of 5 bubbles 399sethw, Oct 24, 2016 | Read review
“Ask for view of adjacent large park.”
 of 5 bubbles Cherpig, Oct 24, 2016 | Read review
“Ask for a high floor. One end has a view of the Capitol Commons, but the State building side is better I imagine.”
 of 5 bubbles eroz2016, Oct 16, 2016 | Read review
“Can't pick a bad view.”
 of 5 bubbles tbeckett98, Oct 10, 2016 | Read review
“be prepared to pay $30 for parking”
 of 5 bubbles LED_Mac, Oct 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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