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The Westin Indianapolis

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Traveler (282)
Room & Suite (405)
Pool & Beach (28)
Overview
  • Excellent40%
  • Very good33%
  • Average15%
  • Poor7%
  • Terrible5%
Travelers talk about
“convention center”(281 reviews)
“heavenly bed”(32 reviews)
AMENITIES
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star accommodation
All hotel details
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Reviews (1,553)
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1,533 results
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238
118
86
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579
512
238
118
86
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All reviewsconvention centerheavenly bedshula's steakhouselucas oil stadiumcapitol buildingthe club loungeself parkroom keydowntown areacolts gameparking garagenice staythe room was nicestarbucksconferencemallvalet
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1 - 5 of 1,533 reviews
Reviewed 1 week ago

Was there in July to celebrate a special (40th) Wedding Anniversary. As explained when I personally called to make reservations on the phone, the key was booking two adjoining suites so that we would have the pleasure of spending a long weekend with our kids...More

Thank gbs62255
Response from Jenna R, Guest Relations Manager at The Westin IndianapolisResponded 1 week ago

Thank you for taking the time to review your recent stay. We regret to learn you were disappointed in the service we provide. Please accept my sincere apologies for the many inconveniences you suffered due to our inability to fulfill your request of adjoining rooms....More

Reviewed 1 week ago via mobile

I called about a week ahead of our stay to let them know our anniversary was the reason for the stay and that anything they could offer as a surprise to my wife would be appreciated. I got an email the morning of check in...More

Thank Josh U
Reviewed 1 week ago

I stay in this hotel a few times a year when visiting clients in Indy. It's a great location - walking distance to downtown Indy. Rooms are clean and spacious. The lobby is very large and open, and there is a Starbucks inside too (great...More

Thank LAYLA1779
Reviewed 2 weeks ago via mobile

I haven’t stayed in a Westin in a few years typically because they’re overpriced. Anyways we decided to stay here and it was quite a nice hotel. As expected the Westin heavenly bedding was quite comfortable it was definitely not memorable from the last Westin...More

1  Thank David S
Reviewed 2 weeks ago

I was hoping our unpleasant experience at the Westin might be an anomaly, only to discover another recent guest (John-Marie F) had very similar problems, suggesting there may be a deep-seated flaw. When we checked in the receptionist looked slightly puzzled and asked if we...More

Thank Robert R
Response from Jenna R, Guest Relations Manager at The Westin IndianapolisResponded 2 weeks ago

Thank you for your review of your stay and bringing this matter to our attention. We regret to learn you were disappointed in the service we provide and that we failed to follow up regarding your billing situation. We understand your level of frustration and...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
$149 - $425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#29 Family Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms
Details
Price range
$149 - $425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#29 Family Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms
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Traveler (282)
Room & Suite (405)
Pool & Beach (28)
Dining (22)
Amenities (52)
Business Center & Event Rooms (5)
Questions & Answers
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yakimawinelovers
June 19, 2018|
Answer
Response from DMJA21 | Reviewed this property |
Westin recommends the Go Express Shuttle Service. It departs every 20 min between the hours of 8am and 11 pm. It takes about 20 min and costs $10 each way. For more info and to make a reservation Call 1-800-589-6004
2
Votes
maryp3177
March 21, 2018|
AnswerShow all 6 answers
Response from Amit T | Reviewed this property |
They do not hold anything on the card for incidentals at the time of check in.
0
Votes
Mark6155
June 16, 2017|
Answer
Response from Ian A | Reviewed this property |
Around $25 pp
0
Votes
Room Tips
"all rooms seem quiet to me - never had an issue"
Read review
"Stay away! Service and communication/follow up are very poor."
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"Starwood Partner rooms on 13th floor are great!"
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"request a higher room with a great view"
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