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The Westin Indianapolis

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The Westin Indianapolis
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1,301 Reviews from our TripAdvisor Community

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Showing 1,284: English reviews
Omaha, Nebraska
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here 2 nights for a conference in the convention center. Finding the entrance confused our GPS but was got in after a couple trips around the blocks. Check-in was handled well considering so many were checking in. The room was clean and well-appointed. Only negative, minimal hanging options in bathroom for large towels. We had a PAC-n-play to... More 

Helpful?
Thank tshicks
Bloomington-Normal, Illinois
Level Contributor
167 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is really a nice place to stay. Rooms were clean. Location was near the capital and great restaurants as well as a short walk to Lucas Stadium. However, the lobby area was under renovation and was not indicated at the time of booking. It made it hard to find the check in area, and no one was at... More 

Helpful?
Thank ColoradoJojo
Chesterton, Indiana
Level Contributor
218 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The Westin is right next to the Convention Center which is a plus. I reserved multiple rooms, as an SPG member, and paid for all the rooms w my credit card. Only I received free wifi and the others would have been charged 11.95 per day. The coffee shop in the lobby is under construction. The bathroom products are average.... More 

Helpful?
Thank Marie A
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback. I am glad you were able to enjoy our convenient location. I’m sorry that our bathroom products were not up to your standards. I will be sure to pass all of your comments along to our management team to be sure that improvements are made. I hope we have the... More 

Indiana
Level Contributor
122 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We came in town for a family dinner and the Colts game. While the hotel was quite nice and the people friendly, especially the valet, I was not as happy as when we stay elsewhere (JW or the Alexander). Twice our keys did not work and we had to come back down from the 15th floor to get a new... More 

Helpful?
Thank dakkinni
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for your feedback. We strive to make every guest’s experience a memorable one and I’m sorry we did not achieve this for you. I will be sure to pass all of your comments along to our management team to be sure corrective action is taken. I hope you will give us the chance to go above and beyond... More 

Fort Wayne, Indiana
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel and staff were very nice and when my television had outage issues, the maintenance guy came right away and got it fixed. I was very impressed. Check in even went well. I did have trouble with dust in the room on the table, it looked like the dust had been there longer than a few days and at... More 

Helpful?
Thank Christine F
Des Moines, Iowa
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room, nice and clean. But, housekeeping forgot to supply tissue and toilet paper on our last night there. Fitness center, very nice and clean. Pool, nice and clean. Elevator, needs some updating. One night it shut down due to being too FULL, fire trucks came to reset it and get everyone out. It rained one day, the ceiling in lobby... More 

Helpful?
1 Thank kathleen s
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to give your feedback. I am glad that you enjoyed your stay for the most part. I have passed your comments along to our management team to be sure that the issues you addressed are all taken care of! We look forward to welcoming you back to Indianapolis in the future! More 

Saint Charles, Missouri
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fabulous location, great property but not managed well. We had 4 night stay. First 2 days no room cleaning When we asked for clean towels they asked us if we had privacy sign on door or asked to go green. We said NO. WE BOOKED A SUITE and were preferred members as well. Rooms not cleaned properly even after we... More 

Helpful?
Thank MiamiGrammie3
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was in a convenient location downtown, close to some good breweries and restaurants. I did self-park, which was $30/night (expense, but expected for any city parking). The lobby is tastefully decorated; all employees I encountered were very warm and welcoming. Cons: -Room was not as clean as it should have been. There was some kind of trash on... More 

Helpful?
1 Thank Lana L
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to leave your feedback. I am glad you were able to take advantage of our location and all that Indianapolis has to offer. I apologize that the levels of cleanliness and maintenance were not up to your standards, or ours. I will be sure to pass those comments along to our management team to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

the gentleman who checked us in, Dennis, was very welcoming and friendly. He took his time to make sure we had a really nice room, which I appreciated. When returning very late, I asked the overnight front desk agent for a toothbrush, he went into the back to get one and returned and apologized that the desk was out but... More 

Helpful?
Thank Andrea S
LAFAYETTE
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed a quick overnight anniversary trip to Indy and decided to stay at a downtown hotel to enjoy the city within walking distance. The Westin was booked through Priceline so we received it for $110 (+ taxes). We were pleasantly surprised with the comfort and cleanliness of the room. The bed was great, much more comfortable than other hotels... More 

Helpful?
Thank dgulik10
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204-3406
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $161 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Travelocity, TripOnline SA, Odigeo, Priceline and Jetsetter so you can book your The Westin Indianapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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