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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
We were in town for a baseball tournament the 1st night we stayed in a best western 30 minutes away from where we played so we decided to get a hotel closer to the fields. I figured the sharaton would be a nice hotel but...More
Thank Shan5allen
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 2 days ago
Shan5allen,
Thank you for taking the time to provide us with feedback. I'm very sorry you were disappointed with your stay and would be happy to talk with you about it. Please contact me directly at mike.skaggs@Sheraton.com.
Thank you,
Mike Skaggs
Director of Operations
My wife and I were there for a weekend meeting. They took really good care of us there. The people at the front desk were incredibly friendly and helpful. The cleaning staff took extra care with the cleaning of our room and getting us the...More
1 Thank Redbird_Craig
Response from SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded January 31, 2017
Dear Redbird_Craig,
Thank you for taking the time to recognize our hotel on TripAdvisor. We know you have options when traveling and often times it is our associates who make the difference between one hotel and another. We appreciate you recognizing their specific efforts across...More
My boyfriend and I stayed here while in Indianapolis for a wedding. Our room was very clean and comfortable. We slept very well. We were only there for the night so didn't utilize many of their services, but the bar-staff at the hotel bar were...More
Sold us a non-refundable fare and gave us one bed. Kept trying the "I don't know what happened", but they will lie to you on weekends when people want 2 beds. Bad enough that they do it, but even worse when you pay up front....More
Thank Kipker
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 3 days ago
Kipker,
Thank you for the feedback. I'm sorry you experienced a issue with your reservation and I'd be happy to talk with you about it if you want to contact me directly.
Mike Skaggs
Director of Operations
mike.skaggs@Sheraton.com
Customer Service was terrible! Un-willing to work with me to modify my reservation without charging me! Most major hotels work with the guests to accommodate changes that are needed. For the hotel rate they charge there are much better hotels to stay at!
Thank Corey M
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago
Corey M,
Thank you for your feedback, I'm sorry to hear you experienced a issue regarding your reservation. I'm happy to talk with you to gather more details. Please reach out to me directly at mike.skaggs@sheraton.com.
Thank you,
Mike Skaggs
Director of Operations
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Center with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Hot Tub
Details
Price range
$186 - $380 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#3 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms
Number of rooms
395
Reservation Options
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Hotwire, Orbitz, Priceline, Ctrip TA, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Sheraton Indianapolis Hotel at Keystone Crossing reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it.
Please let me know if you have any other... More
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it.
Please let me know if you have any other questions.
Mike Skaggs
Response from SheratonIndy | Property representative |
Amanda H,
Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
Amanda H,
Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different parts of the physique and free weights and benches as well that can be used as you desire. We invite you to visit our website to see pictures. Thanks for the question!
We just stayed there, and yes, the pool was a bit chilly. But, the kids didn't seem to care. I just kept moving, and it wasn't too bad! :) there is a hot tub too!
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Room Tips
"The elevators tend to be slow. Would suggest a lower fioor."
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