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    Sheraton Indianapolis Hotel at Keystone Crossing

    8787 Keystone Xing, Indianapolis, IN 46240-2108
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    8/6/2017 8/7/2017
    $225
    $198
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    Traveler (63)
    Room & Suite (19)
    Dining (6)
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    Overview
    • Excellent51%
    • Very good31%
    • Average11%
    • Poor3%
    • Terrible4%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast Available
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Pets Allowed
    Wheelchair access
    Business Center
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Indianapolis Hotel at Keystone Crossing
    Special Offer: Breakfast for 2 Included
    Hotel deals
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (894)
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    1 - 5 of 882 reviews

    Reviewed 3 days ago via mobile

    We were in town for a baseball tournament the 1st night we stayed in a best western 30 minutes away from where we played so we decided to get a hotel closer to the fields. I figured the sharaton would be a nice hotel but...More

    Thank Shan5allen
    Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 2 days ago

    Shan5allen, Thank you for taking the time to provide us with feedback. I'm very sorry you were disappointed with your stay and would be happy to talk with you about it. Please contact me directly at mike.skaggs@Sheraton.com. Thank you, Mike Skaggs Director of Operations

    Hotel's Favorite
    Reviewed January 29, 2017 via mobile

    My wife and I were there for a weekend meeting. They took really good care of us there. The people at the front desk were incredibly friendly and helpful. The cleaning staff took extra care with the cleaning of our room and getting us the...More

    1  Thank Redbird_Craig
    Response from SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded January 31, 2017

    Dear Redbird_Craig, Thank you for taking the time to recognize our hotel on TripAdvisor. We know you have options when traveling and often times it is our associates who make the difference between one hotel and another. We appreciate you recognizing their specific efforts across...More

    Reviewed 6 days ago

    My boyfriend and I stayed here while in Indianapolis for a wedding. Our room was very clean and comfortable. We slept very well. We were only there for the night so didn't utilize many of their services, but the bar-staff at the hotel bar were...More

    Thank klynch1847
    Reviewed 1 week ago via mobile

    Sold us a non-refundable fare and gave us one bed. Kept trying the "I don't know what happened", but they will lie to you on weekends when people want 2 beds. Bad enough that they do it, but even worse when you pay up front....More

    Thank Kipker
    Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 3 days ago

    Kipker, Thank you for the feedback. I'm sorry you experienced a issue with your reservation and I'd be happy to talk with you about it if you want to contact me directly. Mike Skaggs Director of Operations mike.skaggs@Sheraton.com

    Reviewed 1 week ago

    Customer Service was terrible! Un-willing to work with me to modify my reservation without charging me! Most major hotels work with the guests to accommodate changes that are needed. For the hotel rate they charge there are much better hotels to stay at!

    Thank Corey M
    Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago

    Corey M, Thank you for your feedback, I'm sorry to hear you experienced a issue regarding your reservation. I'm happy to talk with you to gather more details. Please reach out to me directly at mike.skaggs@sheraton.com. Thank you, Mike Skaggs Director of Operations

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Center with Internet Access
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • $186 - $380 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Green Hotel in Indianapolis
    • #7 Luxury Hotel in Indianapolis
    • #16 Business Hotel in Indianapolis
    • #27 Family Hotel in Indianapolis
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 395
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Hotwire, Orbitz, Priceline, Ctrip TA, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Sheraton Indianapolis Hotel at Keystone Crossing reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Indiana >
    • Indianapolis
    • Also Known As
    • Sheraton Indianapolis Hotel ,
    • Indianapolis Sheraton
    Add Photo Photos
    Traveler (63)
    Room & Suite (19)
    Dining (6)
    Hotel & Grounds (54)
    Business Center & Event Rooms (5)
    Bathroom (4)
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    Nearby Restaurants
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    .17 miles away
    Cafe Patachou
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Paula C
    March 29, 2017|
    Answer Show all 2 answers
    Response from Mike S | Property representative |
    Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
    1
    Vote
    Amanda H
    January 1, 2017|
    Answer Show all 2 answers
    Response from SheratonIndy | Property representative |
    Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
    1
    Vote
    smokechop
    March 26, 2016|
    Answer Show all 4 answers
    Response from Sarah W | Reviewed this property |
    We just stayed there, and yes, the pool was a bit chilly. But, the kids didn't seem to care. I just kept moving, and it wasn't too bad! :) there is a hot tub too!
    0
    Votes
    Room Tips
    "The elevators tend to be slow. Would suggest a lower fioor."
    Read review
    "We enjoy rooms higher up to see lake and trees view"
    Read review
    "become a Starwoods member to get complimentary in-room wifi"
    Read review
    "Club level was worth added cost"
    Read review
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