We stayed in room 823. Staff is great - location is great. Dining and shopping within walking distance. There Hotel is showing its age. Carpet in our room was filthy. Room smelled like cigarette smoke. Hallways smelled like pot smoke. parking garage was Mad-Max-like, Lined with Trash and vomit. Even with the good price, we would not stay here again.
There was a smell of marijuana in the halls and in the elevator the whole weekend. Dirty and dated. Used to be a nice hotel. The price of the room was good but also reflects the condition and activity
Excellent location, room was good. But few things didn't work. The room key didn't work for parking garage even though I paid a parking package. There was a complete lack of clarity on how and where to use the Breakfast Amenity ( no answer on the amount of credit) at this time, when there are reduced services ( no Club, no pool, stopped by restaurant twice, looked close to me). Even though advised during the check-in, that breakfast for 2, can used for Room Service, but was charged for full amount of breakfast items ordered through room service. During Check-out was told that it can be used only at the cafe!!!, was advised that Manager on Duty would call to further discuss on this issue, nobody called back. Bad experience, in future, probably need to record any check-in and check-out conversation, when they don't have their rules documented anywhere.…
This is a nice hotel located well north of the downtown area and connected to a high-end mall. Things seemed to be fairly updated with the room and bathrooms being good sized. One of the nicer hotel fitness centers I’ve used plus a pool. They have a small bar and restaurant in the lobby. Breakfast was good. Very friendly service. Other than the mall, there’s not a lot nearby but there is a one mile walking path around the lake behind the hotel that was nice.
Stayed one night while visiting friend and going shopping. The hotel is attached to the Keystone mall via skyway and very convenient for shopping. The room was specious and showing its age. Overall good experience
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