Sheraton Indianapolis Hotel at Keystone Crossing
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About
#40 of 204 hotels in Indianapolis
Location
4.5
Cleanliness
4.3
Service
4.2
Value
4.0
GreenLeaders Gold level
Located at the prestigious Keystone at the Crossing and connected by covered skywalk to the Fashion Mall, Sheraton Indianapolis Hotel at Keystone Crossing features 395 guest rooms and suites, 28,000 sq. ft. of flexible meeting and event space, and complimentary parking. This Indianapolis hotel is easily accessible to downtown's cultural and sports attractions and the Indianapolis International Airport.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Sofa
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
Location
70Somewhat walkable
Grade: 70 out of 100
63Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
8787 Keystone Xing, Indianapolis, IN 46240-2108
Getting there
Rental CarsSee rental cars from $32/day
1208Reviews13Q+A100Room tips
Reviews
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Most Recent
Couldn't have asked for a better stay other than the entitled soccer children which the staff handled with grace. Check-in, bar, breakfast, and departure were seamless. Being a former Hospitality professional with the Radisson brand I can stay our staff interaction every step of the way is everything the management and ownership can expect and more. Special thanks to valet by the name of Nick closing our our stay.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: Bar although a little pricey is worth a stop, anything leaving this staff's hand can be assured...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We had a relaxing visit to Indianapolis. The hotel was clean and the staff was pleasant. I would recommend this hotel. The location was close to retail and dining. We had no issues checking in or out of the hotel.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Nov 19, 2022
Thank you for taking the time to leave this wonderful review, Sosebee63! We're thrilled to know you enjoyed your stay at Sheraton Indianapolis Hotel at Keystone Crossing so much! We strive for excellence so we're pleased to hear you appreciated not only our clean accommodations and central location, but also our friendly and efficient service! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit! Have a lovely day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived over a weekend and it was full of children playing soccer. However the room was in average state of maintenance, but this is run 24/7! The room was adequate, the restaurant near the bar was run by 1 guy who was amazing! The food that came out was exceptional. Valet parking was perfect. Located as part of a mall and if you arrive early, there are plenty of restaurants int he mall. But we got their late. Would stay again.
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amor E wrote a review Dec 2022
My battery died and I didn’t have any jumper cables. I went to the Valet and met Lucas. He was the man to help solve the problem We needed a jump and Lucas immediately helped us out without any thought !! Great guy
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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First hotel review! Next one will have more pictures!! My husband and I have stayed at this hotel every Thanksgiving for the past 5 years or so. But I don’t feel like I “know” the hotel yet. I need a tour! I don’t think the club floor is open (but maybe it is?). We stayed in a King Suite (room 827) and it was spacious with a separate living area just like we wanted. I love that this room had a separate shower (no tub) with a waterfall showerhead. The hotel knew it was our wedding anniversary so they treated us to a complementary bottle of champagne and chocolates (but of course we don’t drink but we enjoyed the chocolates!!). The highlight of the hotel is the fact that it is connected to the Keystone Crossing mall which is an upscale in Indianapolis (so you don’t have to leave the premises in the cold winter weather). It’s also within a mile or two of the non-upscale stores as well! I hope to be able to provide a review of the Sheraton Indianapolis in Keystone hotels presidential suite in the near future. But I was not able to get in to see it this time.…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Nov 30, 2022
Thanks for the fantastic review, ReadyOrNot_13, and for your continued patronage! We're delighted you had such an amazing experience at Sheraton Indianapolis Hotel at Keystone Crossing! It's excellent our amazing staff, beautiful rooms and prime location could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I do not understand how these big hotel brands don't know how to maintain a basic level of cleanliness in their hotels. This Sheraton has seen better days. Perhaps it shined 20 years ago, but not the rooms are outdated. My room had wall stains and carpet stains.
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Date of stay: November 2022
Value
Service
Sleep Quality
Room Tip: Do not stay at this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Chris Bonfanti, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Nov 25, 2022
Dear Jrrob, We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback and wanted to let you know that we are very close to starting our full property renovation, and we hope, once complete, you will be willing to give us another chance. Thank you again for your feedback and we hope you have a great day! All the best, Chris Bonfanti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shelby g wrote a review Nov 2022
Derrick and John were phenomenal. Excellent customer service. I would recommend the valet to anyone. They both were timely and punctual. The hotel met all expectations and surpassed them all. Awesome stay!
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Date of stay: November 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Nov 10, 2022
Thank you for the excellent rating! We're so glad that you've enjoyed your stay at Sheraton Indianapolis Hotel at Keystone Crossing so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were nice and clean. Great service by front desk and valet guys. Jonathon and Derek were great. Very personable! Everyine had a smile on their face:) You dont always see that. The hotel is also in a great area next to everything, shopping and restaurants.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Nov 7, 2022
Thank you for sharing this glowing review, 335stacye! We are delighted to hear about your experience at Sheraton Indianapolis Hotel at Keystone Crossing and that you appreciated our clean accommodations and ideal location! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding but also encouraging. We'd love to share another positive, fun experience with you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan was great, be shared some great places to visit and eat during our trip. So helpful and speedy. Really appreciated him. He was kind, interactive and thoughtful. Typically don’t valet, but decided to this trip and happy we did.
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Oct 30, 2022
We appreciate the outstanding review, Kimberly! We're so glad that you chose to stay at Sheraton Indianapolis Hotel at Keystone Crossing. It's wonderful to know that Jonathan had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and we're delighted to know that he went above and beyond in this regard. We can't wait to see you again soon so we can share another excellent experience with you soon. Have a beautiful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordin T wrote a review Oct 2022
Friendly and helpful staff at front desk, Derek from the valet was very helpful also, appreciate the assistance with our bags. Very cold out these past two days but our room was warm, and the valet staff were out there killing it and braving the elements
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Oct 21, 2022
Thank you for the fantastic review, jordint941! We're delighted to hear that you had an amazing experience at jordint941! We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Derek! It's great you enjoyed our cozy rooms. We look forward to hosting you again soon for another fantastic experience! Thank you again for sharing your review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$110 - $206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton indianapolis hotel, indianapolis sheraton
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
395
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Claim Your ListingSHERATON INDIANAPOLIS HOTEL AT KEYSTONE CROSSING $89 ($̶1̶9̶9̶) - Updated 2023 Prices & Reviews - IN
Frequently Asked Questions about Sheraton Indianapolis Hotel at Keystone Crossing
Which popular attractions are close to Sheraton Indianapolis Hotel at Keystone Crossing?
Nearby attractions include The Fashion Mall at Keystone (0.08 miles), Fastimes Indoor Karting (0.6 miles), and Morty's Comedy Joint (0.6 miles).
What are some of the property amenities at Sheraton Indianapolis Hotel at Keystone Crossing?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Indianapolis Hotel at Keystone Crossing?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Indianapolis Hotel at Keystone Crossing?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Indianapolis Hotel at Keystone Crossing?
Conveniently located restaurants include Seasons 52, Maggiano's Little Italy, and Sullivan's Steakhouse.
Are there opportunities to exercise at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Indianapolis Hotel at Keystone Crossing offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Indianapolis Hotel at Keystone Crossing?
Many travelers enjoy visiting Benjamin Harrison Presidential Site (9.4 miles), Indianapolis Museum of Art (7.3 miles), and Conner Prairie (6.4 miles).
Does Sheraton Indianapolis Hotel at Keystone Crossing have any great views?
Yes, guests often enjoy the city view available here.