Sheraton Indianapolis Hotel at Keystone Crossing
1,115 reviews
#46 of 198 Hotels in Indianapolis
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Room & Suite (64)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Indianapolis Hotel at Keystone Crossing
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#46 of 198 hotels in Indianapolis
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall at Keystone in Indianapolis, Indiana and is near downtown and Indianapolis Airport. Our hotel in Indianapolis has 33 meeting spaces, including a 7,845 sq ft ballroom.
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Room & Suite (64)64
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Sofa
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
64Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
8787 Keystone Xing, Indianapolis, IN 46240-2108
Getting there
Rental CarsSee rental cars from $22/day
1,115Reviews11Q+A100Room tips
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Popular mentions
We stayed in room 823. Staff is great - location is great. Dining and shopping within walking distance. There Hotel is showing its age. Carpet in our room was filthy. Room smelled like cigarette smoke. Hallways smelled like pot smoke. parking garage was Mad-Max-like, Lined with Trash and vomit. Even with the good price, we would not stay here again.
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Date of stay: January 2021
Rooms
Service
Sleep Quality
Room Tip: ask for a clean one that has not been smoked in
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Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 1 week ago
We appreciate you taking the time to leave us this feedback, Thomas. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.
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There was a smell of marijuana in the halls and in the elevator the whole weekend. Dirty and dated. Used to be a nice hotel. The price of the room was good but also reflects the condition and activity
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 1 week ago
We appreciate you taking the time to leave us this feedback, Reed. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.
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Excellent location, room was good. But few things didn't work. The room key didn't work for parking garage even though I paid a parking package. There was a complete lack of clarity on how and where to use the Breakfast Amenity ( no answer on the amount of credit) at this time, when there are reduced services ( no Club, no pool, stopped by restaurant twice, looked close to me). Even though advised during the check-in, that breakfast for 2, can used for Room Service, but was charged for full amount of breakfast items ordered through room service. During Check-out was told that it can be used only at the cafe!!!, was advised that Manager on Duty would call to further discuss on this issue, nobody called back. Bad experience, in future, probably need to record any check-in and check-out conversation, when they don't have their rules documented anywhere.…
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Date of stay: November 2020
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 1 week ago
We appreciate you taking the time to share your feedback. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.
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This is a nice hotel located well north of the downtown area and connected to a high-end mall. Things seemed to be fairly updated with the room and bathrooms being good sized. One of the nicer hotel fitness centers I’ve used plus a pool. They have a small bar and restaurant in the lobby. Breakfast was good. Very friendly service. Other than the mall, there’s not a lot nearby but there is a one mile walking path around the lake behind the hotel that was nice.
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Date of stay: November 2020Trip type: Traveled on business
Helpful
Response from Rone Middler, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 5 days ago
Thank you so much for mentioning our staff. We always take great pride in reviews that give them accolades. We hope to see you again soon. Rone Middler, CHA General Manager T 317.574.6701 SHERATON INDIANAPOLIS HOTEL AT KEYSTONE CROSSING 8787 Keystone Crossing, Indianapolis, IN 46240
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Stayed one night while visiting friend and going shopping. The hotel is attached to the Keystone mall via skyway and very convenient for shopping. The room was specious and showing its age. Overall good experience
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Response from Rone Middler, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 5 days ago
This is what we aim for! Thank you so much for the great review. We hope to see you again soon. Regards, Rone Middler, CHA General Manager SHERATON INDIANAPOLIS HOTEL AT KEYSTONE CROSSING 8787 Keystone Crossing, Indianapolis, IN 46240
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PRICE RANGE
$74 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton indianapolis hotel, indianapolis sheraton
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
395
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Claim Your Listing Frequently Asked Questions about Sheraton Indianapolis Hotel at Keystone Crossing
Which popular attractions are close to Sheraton Indianapolis Hotel at Keystone Crossing?
Nearby attractions include The Fashion Mall at Keystone (0.08 miles), Fastimes Indoor Karting (0.6 miles), and Morty's Comedy Joint (0.6 miles).
What are some of the property amenities at Sheraton Indianapolis Hotel at Keystone Crossing?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Indianapolis Hotel at Keystone Crossing?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Indianapolis Hotel at Keystone Crossing?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Indianapolis Hotel at Keystone Crossing?
Conveniently located restaurants include Seasons 52, Maggiano's - Indianapolis, and Ocean Prime.
Are there opportunities to exercise at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Indianapolis Hotel at Keystone Crossing offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Indianapolis Hotel at Keystone Crossing?
Many travelers enjoy visiting Benjamin Harrison Presidential Site (9.4 miles), Indianapolis Museum of Art (7.3 miles), and Conner Prairie (6.4 miles).