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Sheraton Indianapolis Hotel at Keystone Crossing

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8787 Keystone Xing, Indianapolis, IN 46240-2108
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Traveler (130)
Room & Suite (78)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Indianapolis Hotel at Keystone Crossing
Updated 01/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 201 in Indianapolis
Location
4.5
Cleanliness
4.3
Service
4.2
Value
4.0
GreenLeaders Gold level
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Sofa
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
Hotel links
Special Offer:Unlock Member Rates!
1186Reviews12Q+A100Room tips
Traveler rating
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Stephen C wrote a review May 6
Michigan59 contributions11 helpful votes
On par with a Westin. Connected to shopping mall. Wife went shopping while I soaked in hot tub. We were on a road trip heading back home. There are plenty of restaurants you can walk to even more if you drive. We didn't expect this much from a Sheraton and were pleasantly surprised.
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Date of stay: May 2022Trip type: Traveled
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Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 2 weeks ago
Thank you for leaving us this wonderful review, Stephen! We're thrilled your time at Sheraton Indianapolis Hotel at Keystone Crossing was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!
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Josh S wrote a review Dec 2021
Marion, Indiana17 contributions1 helpful vote
Hotel's Favorite
Very nice. Check-in went well. Took a little longer because I was using a gift card. Room was clean and quiet. Skywalk to the mall was nice. Checked out via app. It went really smooth as well. You do have to pay for parking. Using the key card gets it added to your bill.
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Date of stay: December 2021Trip type: Traveled
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Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Dec 18, 2021
Thank you for taking the time to leave this wonderful review, JoshS20! We're thrilled to know you enjoyed your stay at Sheraton Indianapolis Hotel at Keystone Crossing so much! We strive for excellence so we're pleased to hear you appreciated not only our check-in process and clean, peaceful accommodations but also our location! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit! Have a lovely day!
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Venus P wrote a review Apr 2022
1 contribution
Chandler was great for valet he greeted me and my family everytime we entered and he always had a smile on his face and we were able to have some small talk with him while we waited for family or friends
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Date of stay: April 2022Trip type: Traveled
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Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 5 weeks ago
Thanks for sharing this lovely review, Venus! We're thrilled to hear you enjoyed your stay at Sheraton Indianapolis Hotel at Keystone Crossing. It's our pleasure to accommodate you and we appreciate your praise. Chandler is an excellent member of our team. He always goes above and beyond for our guests. You can see why we love having him here so much! We're looking forward to sharing another amazing experience with you soon. Have a beautiful day!
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jross wrote a review Mar 2022
3 contributions
The Sheraton at Keystone has been a family favorite since I was a kid (many years ago). Unfortunately, I called today to reserve a room for 1 night (for March 25) and they advised me there is a 2 night minimum stay. Being a rewards member, always making a point to stay at their Marriott brand hotels when in need of a hotel, it was a bit dissatisfying that they were not willing to accommodate us for 1 night. I guess we are on to find a new favorite in the Keystone Crossing area! Very unfortunate.
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Date of stay: March 2022Trip type: Traveled
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Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Mar 25, 2022
We appreciate you taking the time to share your feedback. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team and our reservation system. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.
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Bytor56 wrote a review Mar 2022
Maryland467 contributions167 helpful votes
Did not realize until I arrived that the Sheraton is connected to the Keystone Fashion Mall in Indianapolis. This made for an easy choice to find a place to eat as I was staying one night while traveling across country. Access to the mall is from within the hotel and you never have to depart the building. The room I had was nice but a bit dated. The hotel needs an update but overall is fine and the location near multiple nice restaurants makes for a great location to stay if you are passing through Indy.
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Date of stay: March 2022
2 Helpful votes
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Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Mar 21, 2022
Thanks for the nice rating! We're glad to hear that you enjoyed your stay with us. We're happy that you loved our location and access to the mall. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our facilities, we will bring those to the attention of our team as we continue to improve for the future. We'd love to share a more positive experience with you next time.
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Occasionaltraveler wrote a review Mar 2022
1 contribution
+1
I stayed one night while traveling. (3/14/22) Room was definitely run down. I booked a King room with a tub. The bathtub was unusable due to degraded, stained, slip-resistant coating. It was clean, but looked dirty. I put the bath matt in the tub when I showered, just in case. There was a queen-sized fitted sheet on a king-sized mattress. (Who does that?) The furniture was run-down and not up to Sheraton standards. The one saving grace--CLEAN BEDDING and no evidence of infestation. The rest of the room could use a good cleaning, though. The shower curtain was stained and shabby. Carpet needed a good cleaning. I normally would complain about all these things, and ask for a different room, but had just driven 14 hours, was super tired and the bed and bathroom appeared mostly clean. I thought I got a decent deal on the room, but breakfast and parking were extra, so there goes the savings from the "deal" (My fault for not checking the fine print closely enough)
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Date of stay: March 2022
Value
Location
Service
Room Tip: Ask for a renovated room. Ask about parking and breakfast.
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Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Mar 19, 2022
Thank you for sharing your feedback with us, Kris. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
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andrealmeadows wrote a review Feb 2022
Anderson, Indiana10 contributions13 helpful votes
This hotel has a ton of potential, but it misses the mark in a few areas. Positives -The hotel is attached to The Fashion Mall with upscale shopping and lots of solid food choice options. -The hotel feels upscale when you arrive. -The staff was friendly and helpful. -Large hot tub and great fitness equipment. Negatives -The “heated” pool was absolutely freezing. We selected this hotel over a hotel across the street that was $40 cheaper, so our son could swim. We watched several families arrive to swim only to change their mind when they felt how unbearably cold the water was. -Although the bed and high touch services seemed clean, the room appeared to need a deep clean. Two different times my son’s rolling toy picked up hair that wasn’t ours. -Our room was missing the TV remote along with one of the one of the pictures on the wall. -I know that team bookings are profitable; however, it would be nice if they could be placed on one floor. During our stay, the unsupervised children knocked on our door and ran, stuck half an Oreo on our doorframe, and the smell of marijuana was heavy in the hallway and as far into our room as the bathroom.
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
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Nick W wrote a review Feb 2022
Tell City, Indiana374 contributions55 helpful votes
I booked this online 5 hours before checking in and got an excellent rate. I was staying for business, but the clerk at checkin said I couldn’t use my tax exempt certificarte because I wasn’t paying with a business card. The water pressure in the room was superb, but it took a little while for the water to get hot. Access to my meeting location was easy and accessible.
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Date of stay: February 2022Trip type: Traveled
Room Tip: Few dining locations later at night.
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Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Feb 22, 2022
Thanks for the 4/5 review, nickwS6720BD! We're thrilled to hear that you had a great experience at Sheraton Indianapolis Hotel at Keystone Crossing! It's wonderful that you loved our property's value, along with our water pressure and location! We'd love to have you back again soon to share an even more positive experience with you. Have a great day!
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Jon R wrote a review Jan 2022
1 contribution
Our family recently stayed over the weekend. We were disappointed That this caliber of hotel would have such rundown rooms. The pool and hot tub had cans of silly string floating around it and broken balloons laying around it as well. If you’re not using the conference areas I would not recommend this hotel I would keep parrot to a Days Inn experience
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Date of stay: January 2022Trip type: Traveled
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oeidesign wrote a review Jan 2022
Chicago, Illinois7 contributions7 helpful votes
I have stayed at this property a handful of times over the years and while you can't beat it's location and their consistently friendly staff, this hotel is due for an update. The entire hotel smells like an air freshener bomb went off which is understandable when we got to our non-smoking room and it reeked of smoke (and air freshener). The second room was showing its age as was the entire property. Snagged and dirty carpeting could have used a simple vacuuming. Bed sheet was dirty gross. We will not be staying here again that's for sure.
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Date of stay: December 2021
Value
Service
Sleep Quality
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Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded Jan 22, 2022
Thank you for reaching out to us, oeidesign. We're glad you're a returning guest of ours but we sincerely apologize for the lack of upkeep and for not thoroughly refreshing your room prior to your arrival. We will address your concerns with the appropriate members of our staff moving forward, as well as continue our maintenance work on the items listed in your review. We would still like to host you again soon for a much more positive experience.
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PRICE RANGE
$117 - $273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton indianapolis hotel, indianapolis sheraton
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
395
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Frequently Asked Questions about Sheraton Indianapolis Hotel at Keystone Crossing
Which popular attractions are close to Sheraton Indianapolis Hotel at Keystone Crossing?
Nearby attractions include The Fashion Mall at Keystone (0.08 miles), Fastimes Indoor Karting (0.6 miles), and Morty's Comedy Joint (0.6 miles).
What are some of the property amenities at Sheraton Indianapolis Hotel at Keystone Crossing?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Indianapolis Hotel at Keystone Crossing?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Indianapolis Hotel at Keystone Crossing?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Indianapolis Hotel at Keystone Crossing?
Conveniently located restaurants include Seasons 52, Maggiano's - Indianapolis, and Ocean Prime.
Are there opportunities to exercise at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Indianapolis Hotel at Keystone Crossing offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Indianapolis Hotel at Keystone Crossing?
Many travelers enjoy visiting Benjamin Harrison Presidential Site (9.4 miles), Conner Prairie (6.4 miles), and Indianapolis Museum of Art (7.3 miles).
Does Sheraton Indianapolis Hotel at Keystone Crossing have any great views?
Yes, guests often enjoy the city view available here.