Sheraton Indianapolis Hotel at Keystone Crossing
1,129 reviews
#47 of 200 Hotels in Indianapolis
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Indianapolis Hotel at Keystone Crossing
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#47 of 200 hotels in Indianapolis
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall at Keystone in Indianapolis, Indiana and is near downtown and Indianapolis Airport. Our hotel in Indianapolis has 33 meeting spaces, including a 7,845 sq ft ballroom.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Sofa
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
62Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
8787 Keystone Xing, Indianapolis, IN 46240-2108
Getting there
Rental CarsSee rental cars from $35/day
1129Reviews12Q+A100Room tips
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Popular mentions
Free Tesla overnight charging and parking like 100 feet outside of the hotel side entrance in the 1st floor mall parking garage. Perfect situation. Hotel was very nice and staff is friendly. Good location and next to a ton of restaurants. Free parking at the mall
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Date of stay: July 2021Trip type: Traveled on business
Room Tip: See picture
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Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 4 days ago
Thank you for taking the time to leave this wonderful review, Inspire36469971640! We're thrilled to know you enjoyed your stay at Sheraton Indianapolis Hotel at Keystone Crossing so much! We strive for excellence so we're pleased to hear you appreciated not only our easy parking and friendly staff, but also our prime location! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit! Have a lovely day!
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Although the hotel could use some updating in the rooms (worn carpet especially) the two things that make this hotel a great stay, are the location and the connection to the Fashion Mall which is super convenient, as well as the staff. Every staff member I encountered from the front desk clerks, to the repairman (our fridge broke but the guy came promptly when I called and replaced it) and most of all, the restaurant staff. The hostess/host had to double as wait staff, which on a busy morning was a big job. A special shout out to Kianna who never stopped smiling despite being the only one there on a very busy morning, and who even remembered me the next day down to my room number. We enjoyed her services for a few days, and on our last day we had Roberto, who was also super friendly and was eager to give us great service. Thank you to the great staff! I would stay here again!…
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Date of stay: June 2021
Value
Location
Service
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded 3 weeks ago
Thank you for the lovely review, travelingfivefamily. It's excellent your time at Sheraton Indianapolis Hotel at Keystone Crossing was so fantastic! We're thrilled that you loved our location and that our team took such wonderful care of you. Kianna and Roberto are treasured members of our team so it's not surprising you felt so welcome and comfortable. That's what we like to see! We can't wait until your next visit so we can share another amazing experience with you. Have a splendid day.
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The shower was five feet off the ground with a broken bathroom door. Was a shame and major need of an update. Who would ever stay here? Bad idea we had and planned too late. They have a big pool and good parking but it needs a major management upgrade in housekeeping QA.
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Date of stay: May 2021Trip type: Traveled with family
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded May 30, 2021
We appreciate that you took the time to share your feedback. We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience.
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We stayed here while in town for a baseball tournament. Check in was easy, staff was friendly and the hotel offered free garage parking as well as breakfast. However, our room was dark, dated and had a very unpleasant odor. It’s hard to describe the smell, it wasn’t smoke or musty but more old & dirty smelling. I’d really like to see updates because the location & amenities have much to offer.
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Date of stay: May 2021Trip type: Traveled with family
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded May 17, 2021
We appreciate you taking the time to share your concerns with us, Jennifer. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
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I am fortunate enough to be a Marriott Bonvoy lifetime platinum member and unfortunately, have had some real issues with Marriott services lately, or lack there of (no room upgrades, no late check outs allowed, etc.) but not here. We felt “wowed” during our short stay at this property. Every employee here treated us like royalty. Please note that this hotel connects to Keystone at the Crossing mall which is the premier mall in Indianapolis. Amazing stores and some exceptional restaurants (Sullivan’s, Cheesecake Factory, PF Changs, etc.) in this area. In fact, prior to our arrival I received an email from the General Manager asking if there is anything I needed prior to my arrival. I emailed back and just asked if I might be able to check-in to the room around 1 pm. He immediately copied me and his housekeeping manager asking that the room be ready at that time, which it was. The only bummer, which is not the hotel’s fault, is that the club level lounge was closed due to COVID. My daughter ordered room service for breakfast, which literally took 5 minutes to get to our room! She said that the banana/blueberry pancakes were awesome (see picture). We then requested a late check-out for 1 pm which was immediately granted, no problems, no questions asked. Highly recommend the Sheraton Indianapolis Hotel at Keystone Crossing when visiting the north side of Indianapolis! 5/5 stars!…
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Sunshine68385434916, General Manager at Sheraton Indianapolis Hotel at Keystone Crossing
Responded May 15, 2021
Thanks for the amazing review, 446PhilT! It's excellent your time at Sheraton Indianapolis Hotel at Keystone Crossing was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team as well as our prime location near so many wonderful attractions lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Have a fantastic day!
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PRICE RANGE
$74 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton indianapolis hotel, indianapolis sheraton
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
395
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Claim Your Listing Frequently Asked Questions about Sheraton Indianapolis Hotel at Keystone Crossing
Which popular attractions are close to Sheraton Indianapolis Hotel at Keystone Crossing?
Nearby attractions include The Fashion Mall at Keystone (0.08 miles), Fastimes Indoor Karting (0.6 miles), and Morty's Comedy Joint (0.6 miles).
What are some of the property amenities at Sheraton Indianapolis Hotel at Keystone Crossing?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Indianapolis Hotel at Keystone Crossing?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Indianapolis Hotel at Keystone Crossing?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Indianapolis Hotel at Keystone Crossing?
Conveniently located restaurants include Seasons 52, Sullivan's Steakhouse, and Ocean Prime.
Are there opportunities to exercise at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Indianapolis Hotel at Keystone Crossing?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Indianapolis Hotel at Keystone Crossing offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Indianapolis Hotel at Keystone Crossing?
Many travelers enjoy visiting Benjamin Harrison Presidential Site (9.4 miles), Indianapolis Museum of Art (7.3 miles), and Conner Prairie (6.4 miles).