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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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660 Reviews from our TripAdvisor Community

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Showing 640: English reviews
Austin, Texas
Reviewed June 7, 2015 via mobile

Not the greatest, kind of expensive and no free WiFi... the service was alright but the hotel was old. The location is superb however and if you can get a good rate it is worth it. Shower is alright and the pool kind of poor.

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Helpful?
2Thank Vishnu R
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Vishnu, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions...

Eugene, Oregon
Reviewed June 4, 2015

We stayed for almost a week... great housekeeping staff,front desk people, and everyone in between.... It is close to everything, to just walk from the hotel. food, shopping, and a bunch of the sites......

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Helpful?
Thank janetc40
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear janetc40, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go unnoticed....

Evansville, Indiana
Reviewed June 3, 2015 via mobile

Stayed one night with my wife and overall had a good experience. We were able to do early check in which is always a plus. The garage parking was full but we just decided to use the valet...it was only a few dollars more...plus each valet attendant we spoke with was very nice and attentive. Front desk staff was also...

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Helpful?
Thank Travel_Chad79
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Travel_Chad79, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go unnoticed....

Bellevue, Kentucky
Reviewed May 31, 2015

Pros: great city locations; friendly staff CONS: You can hear everything from rooms around you and outside even on the 17th floor. VERY LITTLE SLEEP!!! House keeping left garbage. Bathrooms are super small. TV lost service for most of Saturday evening. Price is not worth the value. Pool was not heated.

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Helpful?
1Thank Wstmhowes
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Wstmhowes, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions...

eastampton
Reviewed May 29, 2015

Nice hotel near all of the action in the city, Can walk to Centre Mall, any food places, Lucas oil stadium. The indy 500 parade goes bye in front of the hotel and Monument Circle a must see. To get to race ther are bus shuttles the Leave every half hour from the Hamton inn a short walk $25,per person...

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Helpful?
Thank john k
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear John, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. Thank...

Johannesburg, South Africa
Reviewed May 28, 2015 via mobile

This hotel unfortunately did not live up to expectation of an SPG hotel. The housekeeping was sloppy and felt like the room was not cleaned properly. The shower gel was not replenished, the shower had no pressure and I was told that it was fine (had to spend double the time I normally would in the shower as there is...

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Helpful?
2Thank Joe E
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Joe, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters you experienced with our housekeeping staff. This is not the Sheraton standard that we strive...

Lebanon, Ohio
Reviewed May 26, 2015

Granted it was the Indy 500 weekend, but the room my brother and I shared had some sort of drainage pipe that ran through the wall. Every so often, we'd hear something from at least a floor above, drain and run through it. It was pretty loud. Additionally, there was enough of a crack around the door frame, that anyone...

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Helpful?
2Thank Tom H
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Tom H., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Chesterton
Reviewed May 26, 2015 via mobile

I stayed at this hotel for two nights for a wedding downtown. Not only were several reservations (that I personally made for other family members) lost or messed up, but two different families had items missing after housekeeping went through the rooms. The room was clean and comfortable but the staff was rude and not helpful when dealing with the...

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Helpful?
1Thank tripsforfunandfamily
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear tripsforfunandfamily, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms that offer the signature Sheraton Sweet Sleeper Bed. They are so...

Phoenix, Arizona
Reviewed May 26, 2015

The hotel staff was very courteous and helpful. As Starwood members, we asked for and were given a corner room with a beautiful view, and a 1:30 p.m. checkout. The hotel is in a very convenient location, with lots of restaurants and things to see within walking distance. My only suggestion would be that they do more with their rooftop...

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Helpful?
Thank Mary M
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Mary M., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go...

Schererville, Indiana
Reviewed May 26, 2015

We have stayed at most of the downtown Indy hotels as well as this one and they all are good. But the location of the Sheraton is very good it is walking distance to most places you would want to go. We stayed on the club level which really is a good value for what is very good finger food...

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Helpful?
Thank Don R
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Don R., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views....

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $135 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travelers.
9 questions
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Carrollton, Virginia
Prescott, Arizona
5 months ago
Knoxville, Tennessee
San Francisco, California

See all questions (9)

Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay away from the elevator”
 of 5 bubbles jbauer88, Feb 7, 2017 | Read review
“Higher floors have a good view.”
 of 5 bubbles ferrasa, Dec 15, 2016 | Read review
“Book a club room, so worth it!”
 of 5 bubbles 560cherylm, Dec 15, 2016 | Read review
“ask for one facing the monument”
 of 5 bubbles kvelg, Nov 19, 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, Nov 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question