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Sheraton Indianapolis City Centre Hotel

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31 West Ohio Street, Indianapolis, IN 46204
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Sheraton Indianapolis City Centre Hotel
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534 Reviews from our TripAdvisor Community

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Level Contributor
92 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Checked in late to find a hot room. It was 60 degrees and still outside. Unseasonably warm for February. After unpacking everything I attempted to turn on the a/c to no avail. Called operator and was told to turn the controls completely off to cool off the hot room (leaving me with no ventilation at all). Then she said to... More 

Helpful?
Thank butterscotch5
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear butterscotch5, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative experiences you had with the A/C in your guest room. We have maintenance staff in-house 17... More 

Dayton, Ohio
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We thought the hotel was very clean and the bed was very comfortable. The staff was pleasant and helpful. There are a few things that recent travelers have mentioned that I can confirm and some that I can refute. We stayed this weekend and paid for the $10ish upgrade to concierge floor. (This was WELL worth it because the food... More 

Helpful?
Thank Jennifer S
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Jennifer, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms and our convenient downtown location. We pride ourselves on being so... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Got to bed at 1am. I could sleep in. I put the do not disturb sign on door. At 6:40 I had room service pounding on the door. I didn't order room service, do not disturb was on the door, I had to double check. Finally got back to sleep. Phone started ringing at 7:30am. Hung up on me. Might... More 

Helpful?
Thank Flipga
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative experiences you had with our staff. This is not the Sheraton standard that we strive... More 

Travelers are raving about these Indianapolis hotels

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Checked in Thursday January 7th. Nice room, awesome view! Quickly noticed it was hot in the room. 77 degrees! Turned on the A/C and nothing. Called the front desk and was told the hotel had already switched over to heat only. They cannot run air conditioning AND heat at the same time. We have spent the last three days with... More 

Helpful?
Thank frocha
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear frocha, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our recently refreshed rooms and our convenient downtown location. We pride ourselves on being so... More 

Washington DC, District of Columbia
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Spent the first few minutes searching for outlets. The only available ones are in the bathroom! Totally unacceptable given today's portable electronics requirements. Room 1107 has a great view of the circle. King Bed is comfortable. It was nice coming into a room that was set at a reasonable temperature. Judy at the front desk had a very welcoming attitude.

Helpful?
Thank 20877troubleindeed
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear 20877troubleindeed, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad your enjoyed our convenient downtown location. We pride ourselves on being so close to great local attractions... More 

Florence, Kentucky
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 3, 2016

I work for an airline, so am grateful when our chosen hotels have in-room refrigerators for us, unfortunately my fridge was not working and when I went down to check-out, I let the staff know...Damien at the front desk not only sincerely apologized for the trouble I had, and went out of his way to offer me a complimentary replacement... More 

Helpful?
Thank flycanuck
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear flycanuck, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go unnoticed.... More 

Midwest
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 2, 2016

Overall, we like the Sheraton City Centre. We've stayed here on at least 3 different occasions. We like the location, the view of the Circle, and that it's a pet friendly hotel. The staff is great. Our rooms have always been fresh, clean, quiet and comfy. The restaurants in the hotel are very good, and there's even a Starbucks. All... More 

Helpful?
Thank road-trippies
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Road-Trippies, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves on being so close to great local attractions... More 

Loveland, Ohio
1 review
1 of 5 stars Reviewed December 19, 2015 via mobile

We stayed at the Sheraton due to its location being close to Monument Circle. The view was nice, but the room had some odd features and the windows were very dirty. The toilet seat could not be raised completely because it would hit the counter in the bathroom and fall. The worst part was that the room was so hot... More 

Helpful?
Thank corbinmb
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Corbinmb, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions... More 

Martinsburg, West Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed December 16, 2015

We attended the BIG10 Football Championship December 5th, staying at the Sheraton on Friday and Saturday, The front desk personnel was extremely helpful with directions to city attractions and the hotel room appointments were very comfortable. We called the desk for an additional set of linens and housekeeping responded within five minutes and the desk personnel made a follow up... More 

Helpful?
Thank Frank S
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Frank, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our recently refreshed rooms and our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments... More 

Austin, Texas
Level Contributor
110 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed December 14, 2015 via mobile

Stayed here one night while in town. Location is perfect if you want to be in the downtown area of Indianapolis. Rooms where nice, standard Sheraton rooms. There was a nice breakfast buffet downstairs. All of the staff was great. No complaints from me, I'll stay here again!

Helpful?
Thank Ryan F
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ryan, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location! We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I... More 

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