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Sheraton Indianapolis City Centre Hotel

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31 W Ohio St, Indianapolis, IN 46204-1916
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (217)
Room & Suite (96)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Indianapolis City Centre Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 198 hotels in Indianapolis
Location
Cleanliness
Service
Value
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Parking garage
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English
Hotel links
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Popular mentions
nessren13 wrote a review Oct 2020
Grand Rapids, Michigan167 contributions84 helpful votes
The major advantage of this hotel is the location to the city center. It is walking distance to everywhere we wanted to go. The lobby was clean, although because of COVID we didn't spend any time there besides check-in. Hand sanitizer was everywhere. The staff was friendly and we were upgraded to a suite (due to status). Our room was clean and no major stains noted on the carpet or furniture. Everything worked as expected and shower pressure was adequate. We didn't park at the hotel, as the price to do so is outrageous, so we parked at a much cheaper garage two blocks away and walked. I would stay here again.
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Date of stay: October 2020
Value
Rooms
Service
1 Helpful vote
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Response from Jon Hosey, Owner at Sheraton Indianapolis City Centre Hotel
Responded Oct 13, 2020
Thank you so much for your detailed feedback. We truly appreciate it. We appreciate your business. Thank you for mentioning the protocols we are following during this difficult time.
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John E wrote a review Sep 2020
3 contributions
Bedbugs! Our stay over Labor Day Weekend 2020 at Sheraton Indianapolis City Centre was going great...fantastic view of Monument Circle, swimming in the pool. Woke up after the first morning to discover a bedbug crawling near the foot of the bed, on the coverlet! Disgusting and certainly not what you'd expect at a premium hotel like the downtown Sheraton. My son had a bite on his ankle. We packed up and checked out as quickly as we could. The desk concierge was understanding but kind of reacted like a deer in headlights on hearing we found bedbugs in our room. She didn't charge us for the first night's stay or for the daily parking, but wasn't very apologetic or comforting. Not charging us was the least Sheraton could have done, and that's where they stopped...at the least they could do.
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Date of stay: September 2020
Rooms
Location
Service
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Response from Jon Hosey, Owner at Sheraton Indianapolis City Centre Hotel
Responded Sep 9, 2020
John, I am very sorry to read about your stay. We will follow the proper protocols and I will speak to the associate involved with your stay. I appreciate you letting us know as I will investigate the matter. Jon
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Cazmandoo wrote a review Aug 2020
Marshfield, Massachusetts47 contributions11 helpful votes
I travel for work quite frequently and usually log 100-140 nights a year in one Bonvoy hotel or another. On a recent visit here I checked out of The Renaissance in Carmel and checked into this Sheraton as I needed to be downtown. I checked in on the Bonvoy app and indicated that I would be arriving at 1:30pm. Upon walking up to the front desk and telling the woman that I was checking in, I was greeted by “you DO know there is a $50 fee for early check in”? I explained that I am an Ambassador Elite level guest and have never had to pay for early check-in. The Sheraton associate said that doesn’t matter you will still be assessed a fee for early check in. Upon taking my ID and seeing what level I was at, she quickly upgraded me to a suite (as this courtesy comes upon reaching the Titanium Elite level which is one level below Ambassador Elite). Upon going into my suite and sitting on the couch to watch some tv I noticed multiple stains on the couch. It looks as if this couch has never been steam cleaned... disgusting. I would think that in the midst of a pandemic there would be more attention paid to cleanliness of the rooms. I promptly got off this couch and went into the bedroom to watch tv. As such a loyal Bonvoy member, I would have expected more.
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Date of stay: August 2020Trip type: Traveled on business
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Response from mike hook, Guest Services / Front Office at Sheraton Indianapolis City Centre Hotel
Responded Aug 20, 2020
Dear guest, Thank you for choosing to stay at the Sheraton Indianapolis City Centre Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues with early check in and cleanliness of the rooms from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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Ryan wrote a review Jul 2020
Columbus, Ohio1 contribution
Bed Bugs!! Do not stay here! I woke up last night to three bed bugs in my bed and I didn't sleep a wink. The gentleman at the front desk was very nice but I called the hotel manager and she was less than accommodating. I called Marriott customer service and they were useless. She stated that she would refund my points and nothing more. I have been a platinum member for years and the treatment from this complaint is as bad as having bed bugs. They were itching me during the night and I woke up and discovered them. Yuck! Do not stay at this hotel.
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Date of stay: July 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Dont go! Bed Bugs
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Response from , Owner at Sheraton Indianapolis City Centre Hotel
Responded Jul 21, 2020
Mr. Perryman, thank you for staying at our hotel. We apologize for the issue you encountered while here. Rest assured that we take these thing seriously and have had a our chief Engineer and our pest control company here to inspect your room. things like this at our hotel are the very rare exception. I have attempted to contact you via phone but it appears that your voicemail is full and cannot accept messages. I will also look into the other issues you raised as far as the interaction with my team and at Marriott.
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Tapas Sarma wrote a review Feb 2020
Dry Prong, Louisiana301 contributions295 helpful votes
I am not a downtown type guy. My coworker told me to pick this hotel for the convenience of work and it’s a downtown hotel. Great location, friendly staff, convenient and great rates. It’s an older hotel, bathrooms are tiny like all older hotels. I did love the shower, they must have upgraded the shower heads. I never understood why the sink does not drain. Almost every Sheraton I stayed has the same problem. Regardless of the city, their sink never drains. So when you brush your teeth, don’t leave the water running, the sink will overflow and make a mess. Tiny problem, I still will recommend this. Everything else was nice.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Response from glegault, Sales and Marketing Coordinator at Sheraton Indianapolis City Centre Hotel
Responded Feb 13, 2020
Thank you for taking the time to leave us feedback on your most recent stay! We apologize for the inconveniences you experienced during your travels.Thank you for bringing this to our attention. I will bring this issue up with the engineering team and get it resolved. Although, we hope the remainder of your stay with us here in Downtown Indianapolis was enjoyable. Thank you for your business as well as your time. Best Regards,
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PRICE RANGE
$137 - $338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton indianapolis, indianapolis sheraton
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
378
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Frequently Asked Questions about Sheraton Indianapolis City Centre Hotel
Which popular attractions are close to Sheraton Indianapolis City Centre Hotel?
Nearby attractions include Escape INDY (0.2 miles), Mind Tripping Show (0.1 miles), and Indiana Repertory Theatre (0.2 miles).
What are some of the property amenities at Sheraton Indianapolis City Centre Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Indianapolis City Centre Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Indianapolis City Centre Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Indianapolis City Centre Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sheraton Indianapolis City Centre Hotel?
Conveniently located restaurants include Ruth's Chris Steak House, The Capital Grille, and Cafe Patachou.
Are there opportunities to exercise at Sheraton Indianapolis City Centre Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Indianapolis City Centre Hotel located near the city center?
Yes, it is 0.1 miles away from the center of Indianapolis.
Are any cleaning services offered at Sheraton Indianapolis City Centre Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Indianapolis City Centre Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Indianapolis City Centre Hotel?
Many travelers enjoy visiting Benjamin Harrison Presidential Site (1.0 miles), Indianapolis Museum of Art (4.1 miles), and Hook's American Drugstore Museum (4.1 miles).