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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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600 Reviews from our TripAdvisor Community

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Showing 584: English reviews
Overland Park, Kansas
Level Contributor
13 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Hotel was clean, but lobby and bar area need a facelift. Rooms were clean and updated except for the bathrooms. The Sheraton always has nice bedding that is comfortable as did this location. All staff were every polite and helpful. Pool was nice.

Helpful?
Thank valerieU2
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear valerieU2, I am happy to hear that you enjoyed our recently refreshed guest rooms that offer our signature Sheraton Sweet Sleeper Bed. Our hotel is currently going through a renovation and within the next few years guests will be able to see the changes. Thank you for recognizing our great staff. I will be sure to let them know... More 

birmingham, AL
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I have stayed at this location multiple times and every time I found the staff very friendly. The pool is on the 10th floor which gives a panoramic view of the nearby buildings. you will enjoy the walk early in the morning to some local attractions

Helpful?
Thank esz2937
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear esz2937, Thank you for taking the time out of your schedule to review your most recent stay with us. I am happy to hear that you had a pleasant experience. I am so happy that you enjoy the convenience of our downtown location. We take pride in being so close to so many great attractions in the downtown area.... More 

Carlyle, Illinois
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I searched for a downtown hotel with an outdoor pool. The Sheraton city center has a rooftop pool and a huge deck area on the 9th floor with a terrific view of the soldiers and sailors monument in the city center circle. We checked into a very nice king room that was obviously recently remodeled with classic... More 

Helpful?
Thank Steve B
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Steve, Thank you for taking the time out of your schedule to review your most recent stay with us. I am delighted to hear that you had such a wonderful time! I am happy to hear that you enjoyed our recently refreshed guest rooms and our amazing pool deck! It is an awesome view and I am excited to... More 

Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Great Stay! Club Lounge for Platinum members included breakfast, and an evening hour. Staff was helpful and friendly upon check-in. Room and bathroom were clean, bed was comfortable. The hotel is in a great location, steps from the city center mall, and plenty of options for food and drink! During my stay, I ran along the canal towards the White... More 

Helpful?
Thank Mark A
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Mark, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience. I am happy to know that you enjoyed our recently refreshed guest rooms, hotel, and our Club Lounge! Thank you for recognizing our staff. I will be sure to... More 

Charlotte, North Carolina
1 review
2 of 5 stars Reviewed 6 days ago NEW

This hotel is in dire need of a renovation, suffers from a lack of cleanliness in the rooms, and in general has a depressing atmosphere. I spent 20 minutes in the hotel after checking in and decided that I couldn't even stay here, so I checked out and re-booked at another hotel. I travel for work and have stayed in... More 

Helpful?
Thank Dan_from_Chicago
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Dan_from_Chicago, Thank you for taking the time out of your schedule to review your most recent stay with us. Our hotel is currently going through several renovations. It is a process, but within the next few years guest will be able to see the changes. I will address your comments to the appropriate departments. I am happy to hear... More 

Travelers are raving about these Indianapolis hotels

West Chester, OH
Level Contributor
125 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This was my third national conference at a downtown Sheraton hotel (the other two were Atlanta & Phoenix), and this one was the most disappointing by far. This property is older and smaller, which necessitated the conference being split between the 21st floor and the basement. The elevators were not up to the task of frequent travel between these floors... More 

Helpful?
Thank boilerjenni
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear boilerjenni, Thank you for taking the time out of your schedule to review your most recent stay with us. I apologize for the inconveniences you had while staying at our hotel. I will let the appropriate departments know of your comments. I am happy to hear that you enjoyed our recently refreshed guest rooms and our convenient downtown location.... More 

Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I stayed three nights for a conference that was being held in the hotel. I checked in early, so I was glad they could accommodate me at noon, rather than waiting until 4pm. The few staff I interacted with were pleasant and efficient. However, I would not say the hotel is in great shape. The elevators are not efficient, as... More 

Helpful?
Thank Greg W
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Greg, Thank you for taking the time out of your schedule to review your most recent stay with us. Our hotel and elevators are currently being renovated so in a few years our hotel will be completely updated. I am happy to hear that you enjoyed our recently refreshed rooms and I apologize about the incident you experienced. I... More 

Loyal, Wisconsin
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

One night stay to watch the fireworks. Great location, nice room, and the pool on the rooftop of the 9th floor was wonderful. Centrally located downtown to everything you need to see and visit. The bar in the off the lobby was staffed by very friendly waitstaff.

Helpful?
Thank lola509
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear lola509, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time. I am happy to know that you enjoyed the convenience of our downtown location and our recently refreshed guest rooms. We take pride in being so close to so many great... More 

West Des Moines, Iowa
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here to celebrate a friend's wedding weekend. The location is great and it was fun to walk around the neighborhood and find various restaurants and spots to explore. The staff was friendly, and I love the Starbucks in the lobby. There was an elevator issue while we were there, but the staff did what they... More 

Helpful?
Thank Sara S
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Sara, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience. I am happy to hear that you enjoyed the convenience of our downtown location. We take pride in being so close to so many great attractions in the downtown area. Thank... More 

Washington DC, District of Columbia
Level Contributor
97 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel has a lot to offer and the staff are great, but it needs an upgrade. The room was comfortable enough but found a cockroach hanging out in the shower/tub one morning. It's okay for one night or so and it's close to everything downtown but if I had the choice I would find another hotel.

Helpful?
Thank HotelDeal
William_Seitl, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear HotelDeal, Thank you for taking the time out of your schedule to review your most recent stay with us. I am happy to hear that you enjoyed our recently refreshed guest rooms. The rest of our hotel is currently going through renovations and getting updates. I apologize about the incident in your room. I will let the appropriate departments... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $147 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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