Madonna (our Select Guest Loyalty Ambassador) did a superb job from start to finish. We were celebrating 2 birthdays & our 25th wedding anniversary. We chose Omni Severin because of the outstanding service ALWAYS provided at Omni properties. Courtney at the Front Desk also provided exceptional service throughout our Labor Day weekend stay. 5 star experience appreciated. We recommend this Omni property & will be back. NOTE: CDC protocols were in place throughout the hotel (staff masked). Why many of the patrons (many with small children) were not masked leaves us baffled. [stupid is as stupid people are]
My husband and I booked a room at the Omni Severin for our first weekend away after our first baby was born. We were really looking forward to it, especially after other people's reactions of how nice the hotel was. We were so disappointed. We stayed in July and the room's A/C wasn't working. It was noticeably warmer and more humid in our room than the hallway. The fan was running, but it wasn't cool air. We gave it the benefit of the doubt for the night, but called in the morning to have it repaired. They were prompt on fixing it, which was very nice. However, the mini fridge smelled like old, spilled milk and the shower tiles had an adhesive label stuck to it from a previous guest. The bed was what was most disappointing to me though. There was a flat sheet tucked around the mattress (no fitted sheet), then another flat sheet, the duvet (no duvet cover) and another flat sheet on top. It was very odd. My husband and I also continually rolled towards the middle towards each other, which shouldn't happen in a King bed. There is only valet parking available, but we just paid for metered parking and refreshed our time via the parking meter's app. We left the city a couple of times, but overall only paid $20 total for the metered parking for about two days of parking. You have to stay on top of it, but it was worth it to me. Finally, the towels smelled musty and there were very minimal amenities in the bathroom. I expected MUCH more for how much we were paying per night. We will not be staying at another Omni hotel in the future. We would have been much happier at a Hampton Inn, where we have never been disappointed with our stay.…
I have stayed here several times in the past because it is pet friendly. I came to town to visit family on short notice with my dogs. We were promptly greeted and checked in. After a few hours in the room I noticed it smelled of smoke. The next day I told the front desk and they offered to move me. I appreciated the offer, but it was too tired to move. The rooms are in bad shape and have not been updated in far too long. This is not a luxury hotel experience. Please look elsewhere for a place to stay.
Great service and clean room and the floor we was on was very quiet and clean .Everyone was very helpful and nice to talk to and the room was very big and the bed was great to sleep on . Love to be able to check out at noon so we can sleep in . Very easy to get to. Will stay again will tell anyone to come and stay .
The customer service is terrible. The hotel sucks. My recommendation is to look elsewhere and save yourself a terrible experience. I wish I could give zero stars, but that is not possible. I gave the hotel the opportunity to correct the issue but they decided to ignore my issues.