Omni Severin Hotel

Omni Severin Hotel

Original lobby
Traveler (378)
1913
Dining (23)
Omni Severin Hotel
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About

4.0
#38 of 190 hotels in Indianapolis
Location
4.8
Cleanliness
4.5
Service
4.5
Value
4.0
Discover downtown Indianapolis, IN at Omni Severin Hotel, a 100-year-old landmark connected to the Indianapolis Convention Center and Circle Centre Mall via skywalk. Our hotel features include a rustic-chic regional restaurant, cozy wine bar, and lively sports bar. There's also a heated indoor pool and fitness room, plus a coffee shop and business center. Upscale rooms include flat-screen TVs and free Wi-Fi; suites add private balconies and Indianapolis city views. Lucas Oil Stadium and Bankers Life Fieldhouse are just a short walk from the hotel. Whether you are visiting for business or pleasure, Omni Severin Hotel offers convenience and elegance in downtown Indianapolis. Let Omni Severin Hotel make your Indianapolis vacation extra special with one of our hotel packages. Whether you are looking for romance or family fun, we have a package that will let you experience the beauty and Midwestern charm of Indianapolis, Indiana.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid public parking nearby
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Vending machine
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Kids Eat Free

Location

40 W Jackson Pl, Indianapolis, IN 46225
3,079Reviews36Q+A100Room tips
Traveler rating
  • 1,638
  • 792
  • 356
  • 189
  • 104
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Detailed Reviews
Tiffinita wrote a review Aug 2022
San Diego, California14 contributions10 helpful votes
Hotel's Favorite
4.0 of 5 bubbles
Times are tough. There isn't enough labor in any service industry these days, we all know that. Two people made my stay special. Katherine, i hear she's the head of housekeeping, left the nicest handwritten note in my room ~ along with a few items let the front desk know I needed. She put real half-and-half in my fridge for me! Extra notepads (I forgot my pad for a convention I'm attending), extra shower caps and such. Very thoughtful!!! And Eric at the front desk is all that! A winning smile (behind the mask) and willingness to assist with all my questions. Thank you Team Severin Omni! We're back!
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Date of stay: August 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
txrus wrote a review Nov 2021
Phoenix, Arizona175 contributions169 helpful votes
4.0 of 5 bubbles
From what Hilton has spent the past 18 month doing to their properties which is namely taking everything not nailed down out of the room in the name of the cooties. It may sound silly but it was beyond nice to walk into the room & find both pen and paper on the desk as well as laundry/shoe bags, extra blankets and pillows in the closet where they belong. When I booked the rooms for myself & 5 colleagues we didn’t know that it was Bands of America Grand Nationals those same days but having said that, other than the one night when the kids were performing, we didn’t know they were there. Another nice surprise on arrival was finding out the hotel had restarted breakfast service including the hot buffet & cooked to order eggs by Mike-our client had breakfast for us so we were only able to enjoy it on our last day. Dinner service is in the bar which has very limited seating, so we did take out from it 1 night which was very good. Bathroom was very small & not much in the way of counter space, but bed was comfy, there’s a mini-fridge which was stocked w/waters when we got there (see Hilton, it CAN be done!). I somehow ended up w/a suite which actually worked out well & allowed us to debrief as a group in a quiet location after a GREAT dinner @ Harry & Izzy’s across the street. Like others have noted, only valet parking currently & while a bit pricey, valet staff were very prompt. Front desk staff were great & housekeepers came each day. Would definately go back.
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Date of stay: November 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deedra J wrote a review Feb 2021
Indianapolis, Indiana1 contribution
4.0 of 5 bubbles
I stayed at the Omni severin in the summer of 2020, for a business trip with a few colleagues and my husband. The hotel location is great, its next to the convention center, and Lucas Oil is a block away. However, the few rooms that were rented pretty dirty. I had a few issues with check in and getting into my room as the batteries were dead to my door. The room air conditioner was not blowing sufficient air. Two man named Shaquille and Todd, came up to my room and were so polite. Tood changed my door batteroes and he expressed true professionalism by giving me eye Contact and no excuses. I admire that.

Shaquille fixed my hvac and made sure my thermostat was working within a few minutes. I love the speed of these two gentlemen. They offered me and my husband incentives to stay.

The engineers heard my concern about about the room being dirty, they contacted housekeeping and got me and my husband new sheets and new towels.

The food was pretty good and a bit expensive. We stayed for 3 nights, but we really enjoyed the rest of our trip.

Overall, we understand mistakes happen but the team at the Severin, really took action. Thank you!!

We will be traveling here again.
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Date of stay: August 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike H wrote a review Jun 2022
2 contributions1 helpful vote
1.0 of 5 bubbles
If I could give them a zero I would. Housekeeping entered our room before checkout and threw out 5 dozen macaron cookies ($135 value) that we were keeping in the refrigerator until checkout at 12:00. When I entered our room at 11:30, the room was stripped and the cookies were gone. I spoke to Justin, a junior manager, and he basically told us he could not help us and in a very unprofessional manner. We had a privacy sign on our door the whole stay and housekeeping entered our room anyway. This is against policy but Justin still refused to replace the cookies.
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Date of stay: June 2022
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kishan T wrote a review Apr 2020
1 contribution
1.0 of 5 bubbles
We stayed here for a wedding in December 2019, and my wife had a rent the runway dress that she asked the front desk if they could give to UPS for pickup the following morning, as we've done at many hotels.

They assured us it would be no problem and we returned back home to Wisconsin. Two months later we had $2000 in fines and were told that the dress was not returned until two months after the due date. After countless hours on the phone with UPS and the hotel we found the package was completely unaccounted for until February 8th, 2 months after we dropped it off. Despite the hotel having no shipping log or record of the package they will not accept any responsibility for the late fines. It's completely unacceptable that they accept packages if they are unwilling to accept responsibility. Furthermore the hotel rarely, if ever, called us back when they said they would and it required constant emails and calls from our standpoint to even get an answer.

Terrible customer service and communication. Would not recommend staying here.
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Date of stay: December 2019
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachel Blanchette, Guest Services / Front Office at Omni Severin Hotel
Responded Jul 8, 2020
Hello sir, We are terribly sorry about the confusion regarding this shipping concern. We certainly were willing to assist to the best of our ability and I personally made myself available to assist your wife with this matter. I never heard back after our most recent communication at the beginning of April when I was asked to be looped into a call with UPS to assist with getting this figured out. I reached out to let her know that I had not received the anticipated call from UPS. Your wife communicated to me that this was an issue on her end, and that no one from UPS had contacted her. I understand that this must have been very frustrating for all parties involved, but I assure you that the Omni made every effort to not only be helpful, but also to be transparent and help with this problem. I would like to respectfully ask that you reconsider your review, as we genuinely do care and wanted to be helpful with resolving this concern. This was impossible without UPS's participation. We truly value your patronage and hope that the visit in December was a great one; I'm so sorry if it has been tarnished by this shipping issue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DanKimSouthampton wrote a review May 2022
Totton, United Kingdom589 contributions156 helpful votes
4.0 of 5 bubbles
We booked the Omniseverin in downtown Indianapolis as a convenient place to stay for the Indy 500.

The hotel is about a 20 minute taxi ride from the airport, traffic permitting.

The hotel looks impressive from the outside , a classic, imposing standalone building. The communal areas harked back to days gone by with the classic decor and large chandeliers. The location is excellent, right in the heart of downtown Indy. Restaurants, bars and shopping all close by.

Check in was easy and the team on the desk and the door were helpful and friendly. Throughout our stay they provided us with bottles of water and guidance.

Our room was fairly dated with discoloured curtains and torn wallpaper, however everything functioned and the bed was comfy. TV, iron, safe were all good. The room was cleaned daily.

I only ate breakfast once at the hotel, which was from a standard buffet arrangement, nothing too special. Bar service in the evening was painfully slow and not overly friendly. Walk over the road to Kilroys bar, the service and food are excellent there.

On race day we pre booked an Uber for 6:00AM which got us to the track by 6:30. Traffic was already building, so we were glad not to have left any later.
On our return to the hotel, due to road closures, we couldn’t get either a Taxi or Uber back for two hours. If using this method of transport, stay at the track for at least two hours post race, or grab a meal in the town of Speedway, you won’t go very far straight after the race. We eventually made it back to the hotel by 7:30PM.

Overall the hotel is in a great location and has some great colleagues on the door and at the desk. Rooms need updating and service in the bar / restaurant could be better.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janet W wrote a review Jan 2023
1 contribution
3.0 of 5 bubbles
Came to Indy for Jam Fest Nationals. We checked in Friday January 20th. before 4:00 check in . Front Desk was pleasant, Room was ready. Room very out dated. Big rip in carpet. But very roomy. Bathroom needs updated as well. Bathroom water ran hot in both hot and cold taps shower and sink. Called Maintenance he came up and Turned Shower and Sink on let it run. Good to go. So we had to do that 3 other time during our visit.
1913 Breakfast buffet was very good. Had Omelette Bar and it was best omelette i’ve had. Wish i would have gotten chefs name he was very personable.
Severn bar was very nice and bartender Ethena Not sure if i’m spelling her name right. She was amazing!!
Valet is a little pricey ,but what you expect forDowntown Indy. Very close to about everything.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from chey fulgham, Other at Omni Severin Hotel
Responded Jan 28, 2023
Thank you for the review Janet and thank you for allowing us to share our hospitality with you. I apologize that we didn't provide you with the full extent of comfort during your stay that we pride ourselves on. Hopefully we will have the chance to do so on your next stay. Thank you also for the wonderful comments about Athena and omelette chef Mike! I have shared your sentiment with them and ensured that they are acknowledged. Safe Travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy C wrote a review Jul 2022
6 contributions1 helpful vote
+1
5.0 of 5 bubbles
My husband and I decided to do a last minute weekend trip to Indianapolis. On the way, I googled Indianapolis hotels and Omni was the first to pop up. I was immediately sold on the beautiful pics of the hotel and the location so i booked it. Upon arrival the valet wasted no time geeeting us and getting our car unloaded and setting us up with a bellboy. Our bellboy took us to the front desk where we were greeted with several smiles from the friendly staff. We asked about certain places we wanted to see and out bellboy gave us very precise directions and even told us of all the best places to eat, sing karaoke, etc. Our room was spotless and smelled fresh. It was completely stocked with everything we needed and the view from our room was awesome. We were on the 11th floor and had an unbelievable ciew of Lucas Oil Stadium. One of our favorite things about the hotel was the skywalk that connected us to the mall and the restaurants. The restaurant was excellent and the bar was amazing, we met some great people there and loved the fact that there was a pool table in the bar. We took advantage of the swimming pool and the fitness center. Our weekend. Fast forward to arriving home, I start unpacking our bags and realized that we had mistakenly left our son's blanket behind. This blanket meant the world to me because our son passed away. I immediately started panicking and crying my eyes out, I was convinced it was gone for forever. I called The Omni and spoke to the most wonderful human being in the world, Justin took my call and immediately started trying to track down the blanket and thank God the blanket was found and Justin went above and beyond to get it back to me in a timely manner, 3 days after getting home, i was holding my baby's blanket and crying tears of joy. Thank you so much to Justin and the rest of the Omni staff for an enjoyable experience. We look forward to returning to Indianapolis and staying at the Omni if I could give them more than 5 stars, I would.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sharron H wrote a review Jul 2023
Durham, North Carolina273 contributions152 helpful votes
5.0 of 5 bubbles
I admit I did not want to stay at a hotel chosen for me by a large conference I attended last week. From the time I called to confirm the assignment and paid my balance at checkout, hotel staff provided excellent service. My mother arrived first and thought the room was dark even with lights on. She was assigned a room with excellent lighting. The breakfast buffet in 1913 restaurant was fresh with lots of choices, including made to order omelets. A repair was requested via text message and completed quickly. One day we opted out of cleaning, but the housekeeper provided clean towels which were essential for multiple changes of clothes each day. We ate at the bar one evening to avoid crowds, and that service was fantastic too. I'd stay at this property again, although I hadn't stayed at an Omni since 1991.
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Date of stay: July 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: Hotel is within walking distance of basketball fieldhouse, convention center, and football stadium.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marie T wrote a review Jul 2021
1 contribution
2.0 of 5 bubbles
My husband and I booked a room at the Omni Severin for our first weekend away after our first baby was born. We were really looking forward to it, especially after other people's reactions of how nice the hotel was. We were so disappointed. We stayed in July and the room's A/C wasn't working. It was noticeably warmer and more humid in our room than the hallway. The fan was running, but it wasn't cool air. We gave it the benefit of the doubt for the night, but called in the morning to have it repaired. They were prompt on fixing it, which was very nice.

However, the mini fridge smelled like old, spilled milk and the shower tiles had an adhesive label stuck to it from a previous guest.

The bed was what was most disappointing to me though. There was a flat sheet tucked around the mattress (no fitted sheet), then another flat sheet, the duvet (no duvet cover) and another flat sheet on top. It was very odd. My husband and I also continually rolled towards the middle towards each other, which shouldn't happen in a King bed.

There is only valet parking available, but we just paid for metered parking and refreshed our time via the parking meter's app. We left the city a couple of times, but overall only paid $20 total for the metered parking for about two days of parking. You have to stay on top of it, but it was worth it to me.

Finally, the towels smelled musty and there were very minimal amenities in the bathroom. I expected MUCH more for how much we were paying per night.

We will not be staying at another Omni hotel in the future. We would have been much happier at a Hampton Inn, where we have never been disappointed with our stay.
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Date of stay: July 2021
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Sharron H
Durham, North Carolina273 contributions152 helpful votes
I took a black car to hotel because I arrive in wee hours of morning. I called Super Shuttle for return trip to airport and it sent a local cab for our return trip to airport. There are cabs in Indianapolis, but I don't understand why they're so hard to identify.
rick h asked a question May 2022
Lafayette, Indiana
Does omni severing have a spa
Answer from Chey Fulgham
Indianapolis, Indiana
Kristin is correct. We do not have a spa on sight but there are some that are within walking distance of the hotel.
Answer from Chey Fulgham
Indianapolis, Indiana
The pool is inside and open year-round.
Answer from Michele E
Mooresville, North Carolina126 contributions51 helpful votes
To my knowledge the Omni does not provide room service in fact I don't believe they even have a pre order breakfast service, but someone please correct me if I am wrong, it's been a minute since we stayed. However there are many wonderful places to eat around the Omni and if you chose delivery I do know they will bring it directly to your room. Hope this helps!
Nicki A wrote a tip Mar 2024
2 contributions2 helpful votes
1.0 of 5 bubbles
"Don’t stay here"
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Chad H wrote a tip Nov 2023
Herrin, Illinois334 contributions63 helpful votes
5.0 of 5 bubbles
"You may have to circle around the hotel to get in the best position to pull up to the valet area in the front."
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Sharron H wrote a tip Jul 2023
Durham, North Carolina273 contributions152 helpful votes
5.0 of 5 bubbles
"Hotel is within walking distance of basketball fieldhouse, convention center, and football stadium."
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Wanda D wrote a tip Jul 2022
1 contribution
2.0 of 5 bubbles
"if you want upscale stay somewhere else"
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DLMWR wrote a tip Jan 2022
Pittsburgh, Pennsylvania190 contributions66 helpful votes
3.0 of 5 bubbles
"If the hotel is sold out or it’s a block hotel for a big event, either arrive early or book elsewhere"
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PRICE RANGE
$168 - $283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel indianapolis, omni indianapolis, indianapolis omni
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
424
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OMNI SEVERIN HOTEL - Updated 2024

Frequently Asked Questions about Omni Severin Hotel
Which popular attractions are close to Omni Severin Hotel?
Nearby attractions include The HandleBar Hangar (0.3 miles), The Escape Room Indianapolis (0.07 miles), and Bad Axe Throwing Indianapolis (0.1 miles).
What are some of the property amenities at Omni Severin Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Omni Severin Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Omni Severin Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Omni Severin Hotel?
Yes, paid public parking nearby, street parking, and valet parking are available to guests.
What are some restaurants close to Omni Severin Hotel?
Conveniently located restaurants include The Capital Grille, Cafe Patachou, and Ruth's Chris Steak House.
Are there opportunities to exercise at Omni Severin Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Omni Severin Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Indianapolis.
Are any cleaning services offered at Omni Severin Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Severin Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Severin Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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