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Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel

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123 West Louisiana St., Indianapolis, IN 46225
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Traveler (442)
Room & Suite (148)
Dining (11)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 202 hotels in Indianapolis
Location
4.5
Cleanliness
4.1
Service
4.2
Value
3.6
Travelers' Choice
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Wine / champagne
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Family
Languages Spoken
English
1025Reviews16Q+A100Room tips
Traveler rating
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Helen R wrote a review Today
Northbrook, Illinois31 contributions10 helpful votes
As you can tell when reading the reviews, there are really two different hotels within this one hotel. One hotel is sort of a tired, Holiday Inn sort of property. The other is a train-themed property where people sleep in old Pullman rail cars. The people in the rail cars seemed to love the experience based on their reviews. I stayed in a "regular" room. It was...fine. There were stains in the sink and shower, the amenities are minimal, but everything worked and my stay was fine, with one caveat. The hotel is really part of Union train station. As a result, it's layout is extremely odd. For example, our room was on the first floor and accessible only by walking a certain path - any other path would dead-end before reaching it. The supports of the second floor are large steel girders. That's because the train rails are located on what would be the second level of the hotel. This means that when trains roll into Union station, the whole place shakes like an earthquake. Only the heaviest sleeper would manage to remain asleep. The good news is that Union station Indianapolis gets little activity. The Amtrak runs to and from Chicago through Indianapolis every other day. Unfortunately, the DC bound train from Chicago arrives at Indianapolis around 1:30am, so you are likely going to wake up. The second floor may be less noisy - I don't know. On the positive side, the location is great - obviously close to the train station and connected via walkway to the Indiana convention center and easily walkable to downtown. We ate at the breakfast buffet each morning which was very good.
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Date of stay: August 2022
Value
Location
Service
Room Tip: Recommend room on second floor of hotel for chance of less train noise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Connector522747 wrote a review Jul 2022
1 contribution
This was an awesome trip! Great location! Awesome hotel! We stayed in a train car. That was pretty unique but it is close quarters! Valet was super convenient! Worked with kayler who showed great customer service! Cant wait to go back!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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wheatonnitz wrote a review Jul 2022
Wheaton, Illinois636 contributions125 helpful votes
I thought my room was excellent and the meeting facilities were very good. The interior of the hotel was pretty cool with the train rooms and existing train station structure. The service was very good and the bar wasn't too bad either. Worth the money.
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Date of stay: July 2022
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: Don't go poolside
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tina Gay wrote a review Jul 2022
South Carolina4 contributions1 helpful vote
Rooms are not up to par. Towel rack in bathroom is barely hanging on. Water stains on bathroom ceiling. Bath tub has stain in it. Vent covering are barely hanging on. Need looks ok. It’s a cool hotel but their rooms need upgrades. My room door was open prior to me entering
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel
Responded 2 weeks ago
Hello, tinagay84 Thank you for letting us know about your experience at our property. It's very important for us and will help improve the quality of our service. I shared your review with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a memorable stay. It's been a pleasure to host you, and we look forward to serving you again. I'm sure you'll love the changes and improvements. Alejandro G. Case Manager IHGService
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Steve M wrote a review Jun 2022
Pulaski, Tennessee354 contributions102 helpful votes
I was worried when I booked the room because it is an active train station as well. I read a previous review which made it sound like it would be a long night. I can say the trains did not keep me up. I used the PanAm parking garage which joined the hotel and is a lot cheaper than the hotel's valet. You are walking distance to many restaurants and a mall. The hotel offers a breakfast buffet for a fee.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karen L wrote a review Jun 2022
1 contribution1 helpful vote
I can’t say enough good things about Calvin! He greeted me immediately with a smile and welcoming words. Every time I saw him, even when not retrieving my car, he called me by name. What incredible service by such a caring person
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Homecroft56 wrote a review Jun 2022
Nineveh, Indiana382 contributions188 helpful votes
Attended a convention on site - what a great location! Stayed in a train car on the north side of the hotel - unbelievably quiet. Excellent room, king suite, all in a 1920 Pullman. Convention was located in adjacent Union Station. Built in 1888, refurbished in 1986, tremendous architecture - a real step back in time. Hotel did an outstanding job of service and food was amazing. I've been to over 100 conventions - this was by far the best setting and the best service. Would certainly come back again!
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Date of stay: June 2022
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: Green train cars are located in the northside interior of the hotel - very quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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dcbee wrote a review Jun 2022
Washington DC, District of Columbia7 contributions8 helpful votes
I booked a 3-night stay in this hotel for a business trip in June 2015. I was 5 months pregnant and had to sign a waiver at the front desk during check in. The waiver states I understood there was train noise and I would not be allowed to cancel my reservation due to train noise. So on the first night, I was sleeping when the first train ran through the building at 2:33am. The room and bed shook so violently I was almost catapulted out of bed. If you’ve ever been in a war zone with bombs falling around you, you’ll know what I mean. I was so traumatized afterwards, I was unable to sleep. The next morning, I checked out and moved into.a neighboring hotel which was peaceful. The whole time I couldn’t help thinking about my baby and what would have happened if the experience had somehow affected him. (The irony is my now-6 year old son is obsessed with trains, but not from this hotel experience!)
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel
Responded Jun 22, 2022
Hi dcbee, Thanks for your review and for staying with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am sorry to hear about your experience during your stay. I have shared your comments with the hotel management, and I'm confident measures will be taken to improve your lodging experience. Many thanks for your feedback. We hope to see you again and bring back that faith in us. Sincerely, Connie D Case Manager IHGService
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Nelson R wrote a review Jun 2022
1 contribution
The entire staff was very friendly and seemed to remember that you were staying there once they met you. Ate at both restaurants in the hotel and the food was delicious and reasonably priced for the area. The wife and I stayed in one of the train car suites and absolutely loved it. I wanted to give a special shout out to the valet staff especially Calvin for taking such great care of my truck. Had to use valet because it was to tall for the parking garage next door and glad I did.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenna S wrote a review Jun 2022
1 contribution
We’ve been coming here for many years and the service and accommodations are simply wonderful! Calvin at the valet was fantastic and everyone ensured we had a wonderful stay yet again! Always highly recommend this place and all that they offer!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$155 - $223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza indianapolis downtown (union station) hotel indianapolis
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
273
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Frequently Asked Questions about Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel
Which popular attractions are close to Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Nearby attractions include The Escape Room Indianapolis (0.2 miles), The HandleBar (0.3 miles), and Bad Axe Throwing (0.2 miles).
What are some of the property amenities at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Conveniently located restaurants include Ruth's Chris Steak House, St. Elmo Steak House, and Harry and Izzy's.
Are there opportunities to exercise at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel have an airport shuttle?
Yes, Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Indianapolis.
Are any cleaning services offered at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Indianapolis-Dwtn-Union Stn, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.