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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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704 Reviews from our TripAdvisor Community

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Showing 695: English reviews
1 review
3 of 5 stars Reviewed yesterday NEW

The hotel itself was great, but when we arrived at the hotel at 4:15 pm, we were told that there were no rooms available for us. We had booked this room back in FEBRUARY already! We were four people and were told that the best they could offer us was a room with a King bed and a cot.... umm,... More 

Helpful?
Thank Kara L
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

I really appreciate your taking the time to let us know of your disappointment in not having the exact type of room you wished when you visited us. I am very sorry for the inconvenience. I know it is important to have a room that meets your specific needs, and I know that it is an unpleasant experience to have... More 

Medina, Ohio
Level Contributor
15 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Wish we had known that they had railroad sleeper cars right off the lobby close to the elevators. We would have requested one of those. Awesome! Our room was very nice, clean, We got there after dinner and walked around. The hotel backs the Amtrak Station. In the morning, my husband went down to the desk and a staff member... More 

Helpful?
Thank dkoch45
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at the Crowne for a conference located at the convention center. Great location, close to venue and restaurants. Staff very helpful and friendly. The breakfast buffet was fantastic. Will certainly return again!

Helpful?
Thank carlae901
Decatur, Illinois
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Customer service was excellent - everyone had a smile on their face and time to stop and share some knowledge about the historic building! Location is within walking distance to many places to eat and shop (Circle Center mall) as well as the convention center & Lucas Oil. Neat historic building yet everything seems clean and up to date as... More 

Helpful?
Thank slourash
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family had a weekend trip to watch a Colts game and this hotel was a perfect location. Every staff member that we interacted with was great and SO helpful. The rooms were very comfortable and quiet except for the occasional train noise which we were advised about at check-in. Our grandson loved the pool. We did have delicious appetizers... More 

Helpful?
Thank lauraaB4598UB
Olivet, Michigan
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Outstanding service, very clean and the rail cars are a nice touch. Haven't heard the train yet that runs through the hotel could be annoying at 2 am but hotel does supply earplugs. Stones throw from Lucas Oil stadium. Did not have the room we requested for early check in but did accommodate with another room. Walking distance to just... More 

Helpful?
Thank DerekO436
Cambridge, Canada
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was amazing to look at and the train on the second floor that you can stay in is a nice touch.there is alot of history here. The bar in the lobby is wonderful and the restaurant is very good as well. The rooms were clean and spacious.the pool was also the perfect temperature. The gym is small but... More 

Helpful?
Thank allison z
Louisville, Kentucky
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Our family (mom, dad 8 and 3 year old) visited over Labor Day weekend for a quick little getaway. Our visit was perfect. Every staff member we encountered was professional and courteous. Our room wasn't ready at 4, so for our inconvenience, we were comped 2 appetizers and 2 drinks and received 2 complimentary breakfasts. All for just having to... More 

Helpful?
Thank Slahta
frankfort,ky
Level Contributor
124 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in one of the 26 "railcar" accommodations and had a great visit. The setting, although a bit sterilized, was very "cute" and the experience very enjoyable. The rail car is authentic, the room spacious and cheery.. worthwhile experience. Staying in one of these cars is "something to do"!

Helpful?
Thank miamisaks
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a large IT conference. The hotel is centrally located and like many of the hotels in downtown Indianapolis, is linked to the main conference centre undercover. In fact, you can get to the shopping mall, and nearby restaurants without setting foot outside. There are no windows, this being the former Union Station. The rooms are huge.... More 

Helpful?
Thank Darren T
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Location: United States > Indiana > Indianapolis
Price Range: $175 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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