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Crowne Plaza Indianapolis Downtown (Union Station)

123 W Louisiana St, Indianapolis, IN 46225-1049
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Traveler (408)
Room & Suite (130)
Pool & Beach (8)
Certificate of Excellence

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Certificate of Excellence
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Parking garage
Secured parking
Parking
Free internet
Wifi
Internet
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Kids' meals
Wine / champagne
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
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Classic
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Popular mentions
If you like extremely small bathrooms and getting woke up in the middle of the night by trains making your room seem like an earthquake is happening, then this is the hotel for you. Some of the staff was great, but that doesn't make up for all the short comings of this hotel. Terrible hotel.
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Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)
Responded 1 week ago
I apologize for the issues you encountered and the train noise you experienced. We hope you will continue to use Crowne Plaza Hotels in the future. Sincerely, Mark Parnella General Manager Historic Crowne Plaza Union Station
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We were here for an overnight trip. We were attending a Colts game at Lucas Oil Stadium. It was literally right next store. The staff was wonderful and kind. They were helpful with questions we had about the local area. The rooms are very clean and the amenities were good. We had supper at the restaurant in the hotel. Very good dishes. After 10pm though the menu changes to a “late night” menu with fewer choices but the selections were still delicious. There are no safes in the room which we prefer. They do have a safety deposit box system at the front desk which wasn’t really easy to access but overall wasn’t that big of a deal. I recommend this hotel and would stay there again.
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The architecture and historic nature of the Crowne Plaza is really attractive. I love the train cars as sleeping rooms, even though I had a regular room. The location also is outstanding right across from the convention center. The challenge is the staff, especially at the front desk is hit or miss. Checking in took way too long for a simple stay and check out to fix some billing errors was a bit of a mess as well. Also, the room is comfortable with all the modern touches, but not a lot of natural light and too few lights. Lastly, $40 a night for parking seems very steep. Next time I will look for another option.
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This hotel is located downtown near many bars, restaurants, and shopping. It is easy to walk to many fun places, sights to see, parks, museums, and the stadium. The hotel is in a historic train station and has a unique personality you don't find in many chain hotels. The hotel itself is clean and well kept. The rooms themselves are nothing special but the beds are comfortable, they insulate against noise well, and have plenty of room. The only grip that I personally had about the hotel is the $28.00 a day parking. This isn't something that I am used to, if I am already paying $150 a night for a hotel it really seems greedy to charge for parking on top of that. I guess its okay if you are only flying in for a conference. All in all if I was in the area again and didn't need a car I would consider staying here again.
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Great downtown location. Easy walking distance to restaurants and activities. Rooms was clean, service was very friendly. The valet was especially helpful. You have the option to reserve rooms in train cars here, that is something that would be fun to try in the future (especially if you are traveling with children.) Some rooms are near active train tracks, (a train themed hotel, don't be surprised). Because of the active tracks they have ear plugs in the rooms. If this is an issue for you, find a different hotel.
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Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)
Responded Jul 23, 2019
Thank you for your nice review of our hotel. Our Historic and unique property along with our people and location make us the place to stay in downtown Indianapolis. We hope to be able to serve you again in the future. Sincerely, Mark Parnella General Manager Historic Crowne Plaza Union Station
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PRICE RANGE
$149 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza indianapolis downtown (union station) hotel indianapolis
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
273
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