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Crowne Plaza Indianapolis Airport

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Crowne Plaza Indianapolis Airport
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368 Reviews from our TripAdvisor Community

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Showing 366: English reviews
Fort Collins, Colorado
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Hotel was clean, comfortable, nice beds. Enough room on bathroom counter. I didn't try the restaurant/bar, but I'm always glad to stay in a place which has one. It's an odd hotel, apparently on the grounds of the old airport. I had a ground floor room, with a window that looked out into the lobby/meeting room area, by pool. So... More 

Helpful?
Thank CO2_traveller
Naples, FL
Level Contributor
222 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Had a reservation at the Lexington Hotel and after a stop in and finding that they did NOT have the restaurant or bar open, decided to cancel and stay at the Crowne Plaze across the street. Near the the airport is the good thing. Probably have not budgeted any makeovers since they opened. Load A/C. Resaurant and bar will do.... More 

Helpful?
Thank DJBradachNaples_FL
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

I am sorry that your experience at our hotel did not meet your expectations. If you would be willing, I would love the opportunity to discuss your experience with you. Please contact me direct at mclark@genhotels.com. Mike Clark General Manager More 

Boston, Massachusetts
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is very spacious and beautiful on the inside. Very well kept. The front staff was friendly, the rooms were super nice and the bar/restaurant was good. Everything a business person could want. Really enjoyed my stay here. If you travel a lot, Crowne is the best hotel chain one can get for the price.

Helpful?
Thank sgunderson94
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Wow! Thank you for the 5 star review. I am happy that we provided you an excellent experience during your visit to Indianapolis. Mike Clark GM More 

Des Moines
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I arrived around 11 p.m. and was immediately put off by the front desk. The lighting was dim, the counter was greasy, and the staff looked like they were wearing uniforms from the Goodwill—faded and worn. Everyone looked distinctly unhappy. Their focus was not on the guests but on their own troubles which is usually the sign of bad management... More 

Helpful?
Thank BigEater48
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

I am sorry that we provided you such a poor experience from the start of your arrival. We are responsible for the negative impression that you had when you arrived at the front desk. We have experienced some bad luck lately which I understand impacts my guests in a negative way. I would love the opportunity to discuss this with... More 

Kennewick, Washington
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

It's been a while since we stayed at a Crowne Plaza and we're not likely to stay at this property in the future. Lots of things went wrong but here are 3 highlights. 1) Not enough hotel staff for a property this size which leads to...2) Long waits at the front desk; and 3) it's not "comfy" enough for a... More 

Helpful?
Thank Karen J
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

I am disappointed and sorry that we didn't provide you with a problem free stay. I would love the opportunity to discuss further if you would give me the opportunity. Please contact me direct at mclark@genhotels.com. Mike Clark GM More 

Lititz, Pennsylvania
Level Contributor
262 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 3 weeks ago

One evening I stayed here because I had a 5:50 AM flight the next morning. The following week I stayed here two evenings due to the location being close to the office that I was visiting. This is not a new facility. My room during the first visit was too warm and the temperature never got below 75 despite the... More 

Helpful?
Thank BVDPA
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the feedback on your experience. Your feedback is valuable to myself and my team. I am sorry for the issues that you experienced that impacted your stay in a negative way. IHG no longer requires newspaper delivery to guest rooms. Our property has opted to have them available at the front desk for our guests due to... More 

Columbus, Ohio
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2016

We stayed 3 nights at the Crowne Plaza. The front desk staff was friendly and the hotel itself was nice and clean. Our room was on the 2nd floor, outside towards the front. So we didn't have the interior noise that some have concerns with. and we could hear the airplanes but since we were on the opposide side of... More 

Helpful?
Thank cmhmomma
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the feedback that your provided on your experience at our hotel. We are happy that overall you had a good stay, despite having a temporary issue with you hvac. We look forward to your next visit. Mike Clark GM More 

Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 30, 2016

Stayed here before an early morning flight since we live bout two hours away. Check in was fast and the clerk was very helpful providing information and service. Parked our car here for five dollars a day. Shuttle to and from airport was run very effectively and we had short wait times coming and going. Although we didn't make use... More 

Helpful?
1 Thank ndhans
Memphis, Tennessee
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 29, 2016 via mobile

This is a decent hotel but for the price should be 2 stars. I suspect the price was jacked up due to the volleyball tournament. I paid $180. Older properly in need of updating. Chunk of carpet missing in the hallway leading to my room. Foul odor outside of elevator for 2 days. Room was ok. Staff was great. Has... More 

Helpful?
Thank Tommy J
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for your feedback. I apologize for the issues that you experienced during your stay. Your feedback helps us address the issues. The rate is determined based on the market and demand. When demand is very high in the city, it does push the rate up throughout the hotel market. Mike Clark GM More 

Naples, Florida
Level Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 29, 2016 via mobile

We bolted from our awful hotel downtown and landed at the Crowne Plaza for our last night in Indianapolis. Glad we did. The staff was friendly, the rooms were clean and spacious. There was some airport noise but it wasn't very noticeable and didn't bother us at night. The indoor pool was a bit dated but a relaxing feature. Room... More 

Helpful?
Thank Due_Caffe
Mike C, General Manager at Crowne Plaza Indianapolis Airport, responded to this review

Thank you for the 4 star review. I am happy that you had a good experience at our hotel. Mike Clark GM More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a video tour. Welcome to the newly renovated Crowne Plaza Indianapolis Airport hotel!The Crowne Plaza Indianapolis Airport Hotel is located just minutes from the Indianapolis International Airport (IND) and offers free airport shuttle service.Our Indianapolis Airport hotel is a smoke-free full-service, atrium style hotel & conference center featuring free wireless high-speed Internet access throughout the hotel & versatile conference space, including an amphitheater & symposium. For casual dining enjoy American cuisine in The Landing Restaurant. When time is of the essence, try A Cup Above Coffee Bar & Bakery proudly pouring Starbucks Coffee or order through room service from 6 AM to 11 PM. Need to exercise? Our top notch fitness center & indoor heated pool await you. Located 8 miles from downtown & many nearby attractions, such as the Indiana Convention Center, Conseco Fieldhouse, Indianapolis Motor Speedway, Indianapolis Museum of Art, the Eiteljorg Museum, Indianapolis Zoo & Circle Centre Mall. Come experience simplified elegance and unparalleled level of service at Crowne Plaza Indianapolis Airport! ... more   less 

Additional Information about Crowne Plaza Indianapolis Airport

Address: 2501 S High School Rd, Indianapolis, IN 46241-4919 (Formerly Holiday Inn Select Indianapolis Airport)
Location: United States > Indiana > Indianapolis
Price Range: $103 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Airport 3.5*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Odigeo, Priceline, Hotwire, Expedia, Hotels.com, Travelocity and Jetsetter so you can book your Crowne Plaza Indianapolis Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Airport Hotel Indianapolis
Holiday Inn Indianapolis
Indianapolis Crowne Plaza
Indianapolis Holiday Inn
Hotel Style:
#65 Business Hotel in Indianapolis
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