Crowne Plaza Indianapolis Airport
521 reviews
#70 of 199 Hotels in Indianapolis
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2501 S High School Rd, Indianapolis, IN 46241-4919
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$151
Free cancellation until 07/21/21
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Room & Suite (46)
Dining (5)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Indianapolis Airport
More questions?
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#70 of 199 hotels in Indianapolis
Location
Cleanliness
Service
Value
Take a video tour. Welcome to the newly renovated Crowne Plaza Indianapolis Airport hotel!The Crowne Plaza Indianapolis Airport Hotel is located just minutes from the Indianapolis International Airport (IND) and offers free airport shuttle service.Our Indianapolis Airport hotel is a smoke-free full-service, atrium style hotel & conference center featuring free wireless high-speed Internet access throughout the hotel & versatile conference space, including an amphitheater & symposium. For casual dining enjoy American cuisine in The Landing Restaurant. When time is of the essence, try A Cup Above Coffee Bar & Bakery proudly pouring Starbucks Coffee or order through room service from 6 AM to 11 PM. Need to exercise? Our top notch fitness center & indoor heated pool await you. Located 8 miles from downtown & many nearby attractions, such as the Indiana Convention Center, Conseco Fieldhouse, Indianapolis Motor Speedway, Indianapolis Museum of Art, the Eiteljorg Museum, Indianapolis Zoo & Circle Centre Mall. Come experience simplified elegance and unparalleled level of service at Crowne Plaza Indianapolis Airport!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Children Activities (Kid / Family Friendly)
Free airport transportation
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fence around pool
Restaurant
Breakfast buffet
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Gift shop
Non-smoking hotel
Picnic area
ATM on site
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English
Location
Full view
Contact
2501 S High School Rd, Indianapolis, IN 46241-4919
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521Reviews7Q+A89Room tips
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Popular mentions
Maintenance would improve the experience, but overall it was worth the money. The rooms were clean, and the beds were good- always a main consideration. There wasn't a lot of airport noise to worry about, and the items I suggested that they fix were received well
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Date of stay: February 2020
1 Helpful vote
Helpful
Response from Mike C, General Manager at Crowne Plaza Indianapolis Airport
Responded Mar 15, 2020
We value your feedback from your experience. Guest feedback adds to our ability to address issues in our hotel that impact the guest experience and work to resolve those issues that are a detriment to the stay. Our company also uses guest feedback when renovation plans are being made. Thank you for taking the time to share your comments. Mike Clark General Manager
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I stayed from Feb 26 to March 1.I would stay again. Room 565. Room was small but comfortable and carpet needs changing. No mini fridge. Bathroom has no exhaust fan, bathtub faucet leaked continuously the entire 4 days, even though I notified the front desk in person the first morning. Can't imagine how much water was wasted due to poor maintenance. The lobby and restaurant are clean. The place shows some wear and tear. The elevator in the North end was out of service all day on my 3rd day. Has a nice indoor pool and workout room.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Ask for 5th floor corner rooms for quiet
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Helpful
Response from IHGService, General Manager at Crowne Plaza Indianapolis Airport
Responded Mar 18, 2020
Hello Frank C, Thank you for sharing your feedback. Here at the Crowne Plaza we want our guests to be recharged and inspired during and after their stay. Unfortunately, during your stay this does not seem to be the case. You mentioned that the in-room amenities was not functioning properly and the property was dated. Hotel Management has taken note of your concerns and has forwarded it to our maintenance team. Despite this, we are happy to know that you enjoyed our indoor pool and the fitness amenities. As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, your comments are instrumental and valued. We look forward for you to visit us again in the future and provide you a better experience once you come back. Hector P Case Manager IHGService
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One night. two rooms. We were both comfortable and secure. Gorgeous lobby, great location. Our rooms were nice, with the usual maintenance issues of a 3 star hotel, running tub water, desk in room a bit scuffed, crack in sink. The staff is wonderfully agreeable, and our rooms were clean. slight airport noise, not enough to interfere with sleep. The restaurant staff was quite friendly and helpful, the food - meh! Maybe a two star.
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Date of stay: February 2020
Location
Cleanliness
Service
Helpful
Response from IHGService, Guest Relations Manager at Crowne Plaza Indianapolis Airport
Responded Mar 10, 2020
Hello judithlO3358WU, Thank you for your stay and for taking the time to leave us feedback. While I am glad that the level of service received from the hotel restaurant went well, I am sorry to learn that you didn't find the food satisfactory. I have alerted the individuals concerned about your comments, and I am positive that the actions taken will improve your overall experience on your return. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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This hotel is horrible, do yourself a favor and don’t stay here and waste your money, I’ve been staying here for last 2 years because of work, every single time they get worse, this time they wouldn’t honor breakfast at 10:25 when I call to order room service because they said breakfast ends at 10, which is not true, like I said I’ve been here long enough to know they have breakfast till 11am. Right now I’m in hustle to airport, this driver was 12 minutes late because he left without picking me up even though I was at lobby at 4:25 like they asked me to do. Horrible I’m never staying here again, I can’t believe they lost a loyal customer, no wonder they are empty.
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Date of stay: February 2020Trip type: Traveled on business
Helpful
Response from Mike C, General Manager at Crowne Plaza Indianapolis Airport
Responded Feb 6, 2020
I am truly sorry that you had such a poor overall experience. I would appreciate a chance to discuss the problems that you have experienced and make things right with you. Please contact me direct at mclark@genhotels.com if you would be willing to discuss further. Mike Clark General Manager
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Staff are fine. Restaurant is sub-par. Beds are comfortable. It's the architecture. Rooms have large windows facing a hallway and then down into the open courtyard with a pool, tables, and this means the noise travels. Quiet time? Don't hold your breath. The hotel knows of the noise problem as there are ear plugs by the bed. If you're jet-lagged, have an early flight, avoid this place. You'll hear kids screaming in the pool and all the party sounds of teenagers and people enjoying themselves. Good on them, but very bad if you're trying to sleep.
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Date of stay: January 2020Trip type: Traveled on business
Rooms
Cleanliness
Service
Room Tip: Highest floor possible
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Helpful
Response from Mike C, General Manager at Crowne Plaza Indianapolis Airport
Responded Jan 27, 2020
We are truly sorry that you had a poor experience at our hotel. We do offer ear plugs as an option to reduce noise that could disturb your sleep. This is primarily to combat the noise from the airplanes that fly over our hotel, but can be used to keep from hearing other guests. We are always open to suggestions from our guest on other things that we can do as a hotel to improve your sleep quality. Unfortunately, airplane flight paths and other guests not being respectful of others is beyond our control. We do want to improve what we can control. If you have any thoughts, I would love to hear them. Please contact me directly at mclark@genhotels.com. Mike Clark General Manager
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PRICE RANGE
$113 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza indianapolis airport hotel indianapolis, holiday inn indianapolis, indianapolis crowne plaza, indianapolis holiday inn
FORMERLY KNOWN AS
Holiday Inn Select Indianapolis Airport
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
266
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Indianapolis Airport
Which popular attractions are close to Crowne Plaza Indianapolis Airport?
Nearby attractions include Indianapolis Motor Speedway Museum (4.6 miles), Indiana Medical History Museum (4.1 miles), and Indy Racing Experience (3.0 miles).
What are some of the property amenities at Crowne Plaza Indianapolis Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Indianapolis Airport?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza Indianapolis Airport?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Indianapolis Airport?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Indianapolis Airport?
Conveniently located restaurants include Burger Theory at the Holiday Inn Indianapolis Airport, The Tamale Place, and Stone Creek Dining Company - Plainfield.
Are there opportunities to exercise at Crowne Plaza Indianapolis Airport?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Crowne Plaza Indianapolis Airport have an airport shuttle?
Yes, Crowne Plaza Indianapolis Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Indianapolis Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Indianapolis Airport?
Many travelers enjoy visiting Benjamin Harrison Presidential Site (7.2 miles), Indianapolis Museum of Art (8.1 miles), and Hook's American Drugstore Museum (9.8 miles).
Is Crowne Plaza Indianapolis Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.