I have stayed many times at the Holiday inn Airport in Indy for work. Every time i have wonderful experience thanks to Laura Coll!! She always make sure in the early mornings she always has a kind word and a hot cup of coffee! Holiday Inn has a fantastic employee that always puts the guest first
We held a meeting in the Holiday Inn Indianapolis Airport's conference room and Ramon took GREAT care of us. He anticipated our needs and solved our problems before we even asked. Safety protocols were carefully followed and everyone stayed safe. I highly recommend the Holiday Inn Indianapolis Airport for any meeting or conference needs!
The hotel itself is very good. I appreciated the very kind staff. I stayed at the hotel because they have a park/sleep/fly rate and provide a shuttle to the airport. This, unfortunately, was not well organized. When I returned, I called the hotel to get the shuttle. They informed me that it would be no more than 30 minutes. When that time came and went, I called again and was told their driver had an issue with his radio and it would be 15 more minutes. It was over an hour and I had to call a third time before the shuttle finally arrived. They had both my name and number and yet, when they knew there was an issue with the shuttle, no one bothered to call and let us know. I should mention that it was freezing outside and knowing there was an hour delay would have allowed us to either go inside and stay warm, or catch an Uber. I really do like this hotel, but they don’t seem to have trained their staff regarding what to do if there is an issue with the shuttle.…
Ms. Coll laura was so very helpful doing the Xmas holidays and the virus 19. She took time to goggle direction for us to get around Indianapolis. We came from North Carolina and we very much enjoyed our stay at the hotel. Ms. Laura Coll professionalism with the holiday inn is what traverlers need after a long trip. I drove 16 hours and ms. Coll made me feel as though I was at home. God Bless and I will b back.. I pray MS Laura Coll will be there.
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