The hotel is absolutely beautiful and very clean, and the height of luxury. But I am here to compliment the staff. First, when we pulled up I had some leftovers on my lap I needed to throw away. One of the valets bounded up to the car. I would never in a million years have asked him to throw my trash away, but he offered!! The first thing he said after welcoming me to the hotel was to ask if he could throw that away for me. It was so incredibly thoughtful and helpful to me. The valets were excellent!! Then we spent some time in the bar area. One of the bartenders was very friendly to me and my colleagues. He asked about what drinks we liked and made us special off menu items. They were all amazing specialty drinks. Finally there was a young man, I believe his name is Quinton. He was beyond helpful. Before I could ask he was pointing me to the trash receptacles, the bathroom, etc. He was 100% on top of his job. I was very impressed by his exceptional service. Thanks Quinton!!…
Stayed here for a family wedding weekend. Everything about the Conrad was top-notch. Hotel rooms and common areas were spotless. Food at the Capital Grill and at the banquet events was delicious. The staff was as helpful and professional as they could be! The valet attendants, the front desk, housekeeping, restaurant and banquet staff, they couldn't have been nicer people. Also-several times while we were there, we watched the general manager helping with luggage, washing entrance windows, checking the coffee station, and directing guests to their rooms. We all commented on what a hard working manager he was. That's a manager who goes above and beyond. Hilton is very lucky to have the fine staff members that they have at the Conrad. Well done!
Want to go back in time when customer service was over the top??? Stay at the Conrad-Indy..staff was professional & personal, also the rooms were sparkling fresh & clean. Fitness area was very nice as well
Very Quite Rooms, Exceptional Service, Love the seperate Bath and Shower and the Large Fluffy towels. The Beds are exceptional and allowed for a great night sleep. The detail in the drapery design allowing for overlap and blocking the sun was ingenious and very much appreciated. A Great Location and Place to stay in Indianapolis.
Stayed here with my son for the Monumental Marathon. The staff was incredible, very accommodating and helpful. I stay at Hilton properties primarily for business, so great to take advantage of a personal visit. Beautiful accommodations and some of the best customer service that I’ve ever had. Can’t recommend this location enough if you’re in the Indianapolis area.
Conrads never fail to disappoint. I had a wonderful dog friendly stay thanks to thoughtful and kind staff. My pup got a doggy bag and I got a wonderful upgrade. Thank you so much for a memorable stay!!
Was just staying for one night, for an event that was about an hour away. Chose Indianapolis because of the hotel availability and restaurants. The Conrad was available on a Thursday night at a very readable rate for the quality of hotel. We checked in around 4PM and used valet. Very polite and professional. The front desk was the same. The room was very comfortable and clean and a decent size. The bonus is there is a Capital Grille adjoined to the hotel. I was able to get a great meal before leaving for the event. The location of the hotel is also very walkable to many places and restaurants in downtown Indy. Would definitely recommend…for the right price.
I recently stayed at the Conrad with my two 10-year-olds for a fall break trip. The stay itself wasn’t anything to write home about — 4 star hotel but not 4 star service. That being said on the day that we were leaving, my back left tire was flat. The valet went to get it, and found it was not drivable at the time. The valet manager came to get me, showed me what was wrong, then aired it up for me. He also helped me find a tire place close to the hotel. Brandon truly went above and beyond! I gave the 5 stars for him!
I recently staked at the Conrad Hilton Indianapolis for a conference. Friendly staff, great food, excellent service! I had a recall on the rental car and did not have the time to deal with the exchange. Sam in valet handled the pickup and drop off of the new car. He worked with the Manager at Enterprise and sent me a text when it was all resolved. #excellentservice
Our stay was amazing. From the moment we checked in all the way to checkout. Everyone and everything was great! Even valet parking was great. Room service was awesome as well. We will definitely return. The hotel is conveniently located right downtown Indy.