Fantastic customer service. Mitch & Alex at the front desk were INCREDIBLE. The hotel has a clean chic vibe with plenty of open spaces. The lobby bar has beautiful colored glass fixtures. Great location also. I was there for a work trip, but it would also make a nice couples place. Close to downtown but not in the thick of the noise.
I surmise from reading the reviews that there are apartments as well (someone says that they requested a "kitchen") and I don't know anything about that. Everywhere in the hotel, including the rooms, there is a good amount of curated art (the concierge said $6mm) of very good taste. The room was very clean and comfortable and while the view was not the best, it had plenty of natural light. Most importantly, for me, the pillows were particularly comfortable unlike the vast majority of hotels that have the kind that compress in minutes. Parking may be a problem for those who rent a car, since it seemed quite expensive, but it didn't apply to us, and there is metered parking in the street where spaces were generally available. The bar is very inviting and the drinks were good. A coffee shop (Yolk) was reachable through the lobby. They have a restaurant (Nesso) but we didn't try it. Location was great, at walking distance to the government center (worth a visit), the soldiers monument, White River State Park, etc. We paid about $200/night (before all the taxes) which I found reasonable. A good choice.…
The hotel banks on its boutique hotel image. With art installations everywhere in its public places, and artsy glass chandeliers in the bar, as well as its exterior presentation, it definitely has that. But beyond that appeal, the hotel is just so-so. My hotel room was in what I would describe as an annex building. The room itself was very spacious but spacious to the point of giving a feeling of emptiness. ...I had reserved one with a full kitchen in it since, at the time, it was the same price as a regular single. But there was absolutely no eating utensils, plates, pots, nor pans...nada...Just empty drawers and cupboards...My desk and dresser, upon which the TV was located had seen better days as both had many dings, nicks, and scratches. As with so many other hotels, it seems this room had every little light indicator on at night in order to keep you awake. Sure, I don't sleep well in hotels anyway but devising every and any kind of strategy to cover what lights I could is always annoying--you only know what lights are on always only after you turn out the other lights. I like my room super dark. Breakfast buffet was extremely over priced at~$23 for what I need for breakfast, when many other hotels serve it up for included with your room rate. Yeah, I'll stay there again if there are no other available hotels close to the office, but would prefer something else.…
I recently attended a conference at The Alexander. The rooms were very nice and the staff handled all aspects of the conference in a very professional manner. I would definitely recommend The Alexander for its facilities and service.
For $600/night they could have not delivered any less value. Housekeeping every fifth day, half the bar open with no wait staff, no room service, no place to have lunch, $45 valet. Completely underwhelming for a 4 star hotel
The hotel was very nice and clean. We were I town visiting our daughter so we really only slept there. Location was great. Be aware that you can either valet park or use the public parking garage behind the hotel - this was not pointed out when we checked in we just valet parked. Valet service was great but would have liked to know we had an alternative.
Nice hotel but overpriced. When I brought up issues to management they thanked me for my time. No offers to make it right while I was there. No free parking. Great location (close to restaurants, stadium, and mall).
Bathroom was not in working order (toilet didnt fill and the sink was clogged). This hotel says it has several restaurants and bars but nothing is actually open. Not a good option for week-day business travel.
Hotel was Amazing! From the moment we arrived to the moment we left! The valet drivers were amazing! They were knowledgeable about the area. Brandon also open my door and had the heat on in my car so I wasn’t cold. He definitely went above and beyond!
The Alexander is an elegantly artistic hotel. It gives you that high class feel as soon you walk through the glass doors into a foyer with high ceilings and inviting lighting. The large staircase leads up to the front desk with a luxurious bar off to the side. The hotel staff are extremely polite and accommodating. The rooms are very modern with up to date amenities, such as their keycard activated lighting and laptop-friendly desk/docking station. The only thing that was did not meet my expectations was parking. They have a lot connected to the hotel with a sky bridge, but the pricing was a bit outrageous. $35/day for self park or $45 for valet. The day rate is the same as other city parking structures. This was the most I have ever paid for parking in my life, and I frequently visit a similarly sized city for events (Cleveland, Ohio). With the price of a 4 star hotel, I feel like there shouldn’t be an additional 20% of the bill that’s needed for parking. They should at very least be able to provide a discounted rate through an agreement with the city. …