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Extended Stay America - Indianapolis - Northwest - I-465

Booking.com$81*
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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Extended Stay America - Indianapolis - Northwest - I-465
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121 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Indianapolis - Northwest - I-465
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Showing 119: English reviews
Reviewed March 26, 2015

We stayed here on our way to Florida and I would definitely stay somewhere else next time. Although the room was spacious and had plenty of room for everyone, everything inside was just old and tired and needed to be freshened up. I can't place the "smell" of the facility, but it reminds me of some type of air freshener...

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Helpful?
Thank Jason S
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not what you expected. I discussed your comments with the team, and we are striving to make improvements and are working on updating our hotel. Your feedback is...

Reviewed February 11, 2015

We stayed for two days and immediately noticed the furniture was old, roughed up, and in the case of the couch stained. We however decided overlook it because of how nice the service was UNTIL I went to grab a tissue from the sink/vanity area and a cabinet door fell off and bruised up my foot. We went to tell...

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Helpful?
Thank The Name is A
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the quality of the sofa as well as the cabinet is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I immediately dispatched our hotel maintenance engineer to repair the cabinet and to clean the sofa. Your feedback is...

Norwich, Connecticut
Reviewed January 7, 2015

1) The lady at night, when I checked in, was nice and kind. However, when she swiped the hotel card to register the room. The reading said it was "occupied" (or what have you). She went up to check it out prior to myself going up (I had a cat). She came back down and said "nope, no one is...

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3Thank Paula885
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness and pest issues in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am working with my housekeeping staff to implement a more thorough inspection process to ensure that our rooms are meeting...

Urbandale, Iowa
Reviewed December 1, 2014

This was not our first experience with Extended Stay. Several years ago we stayed for 30 days while waiting to move into our new home. This location was recommended by our daughter who stayed here after relocating to Indianapolis two years ago. Her experience was different from ours. The carpeting in the suite was filthy. The were stains in the...

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Helpful?
Thank CelestyneD
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have already credited you for part of the stay and have met with the team to ensure our rooms are clean for...

Reviewed November 25, 2014 via mobile

Clean, quite comfortable rooms.mine had a kitchenette fridge micro and a nice 40 " flat screen t.v. Front desk and service personal were friendly and courteous. .all around a very pleasant experience. .

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1Thank Moosehead E
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you taking the time to write such a complimentary review. I'm so pleased to hear that you had a great stay. It is great to know that you found your room to be clean, quiet, and comfortable. I am so glad to read that our staff provided you with friendly and courteous service. Thank you again for sharing...

Grand Rapids, Michigan
Reviewed October 21, 2014

We stopped for an overnight stay to break up our homeward bound trip. The lobby is clean and inviting and the front desk staff extremely helpful. The rooms are nice but the bathroom is a little dated and could use a little more attention to detail in terms of cleaning. I will say the beds are really nice and we...

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Helpful?
Thank Barb D
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. I am sorry to read that you felt your bathroom could have used more cleaning, and that there was a smoke odor in the hall. Your comments were reviewed by the staff, and we will be patrolling the halls for smoke smells regularly to make sure your experience is...

Reviewed September 14, 2014

I have been to several extended stays and this one by far is the best cleanest friendliest and has the nicest most updated rooms I've seen there's another es across the street I wouldn't allow my dog to stay at just sayin

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Thank christinacarlin69
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that our hotel exceeded your expectations. The staff and I are proud that you found our hotel to be clean and updated, and that we were able to make you feel at home. Once more, thank you for posting your review. We...

Russellville, Arkansas
Reviewed August 18, 2014

The nonsmoking room smelled highly of cigarette smoke. They sprayed with air freshener but it still stunk. The only room available was on the 3rd floor. A card in the room said Kevin, the GM, checked the room for cleanliness - no, there was a cotton swab between the dishwasher and refrigerator in plain sight. These rooms have a small...

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Helpful?
Thank Mike B
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the smoky smell and the trash between the refrigerator and the cabinets is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will pay more attention to these details moving forward. The team and I appreciate your comments, as...

Indianapolis, Indiana
Reviewed August 1, 2014

I travel often and this was by far the worst hotel experience. Our room was incredibly dirty and dated. The room, while non-smoking, used to be a smoking room at some point, and the smell still remained. After spending one night in the room, my asthmatic daughter just couldn't handle it anymore (the wheezing and coughing was terrible). I went...

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Helpful?
Thank Holly F
Ladue, Missouri, United States
Reviewed July 2, 2014

I have to admit I was very wary of this hotel after reading some of the reviews. Needless to say, I was, "on the lookout for issues," once I checked in and I was a bit suprised by what I found. The hotel could use some sprucing up in the rooms and other public areas. That being said my room...

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Helpful?
1Thank Peter J
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06/11/2017 06/12/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Indianapolis - Northwest - I-465

Address: 9370 Waldemar Rd, Indianapolis, IN 46268-1134 (Formerly Extended Stay Deluxe)
Location: United States > Indiana > Indianapolis
Price Range: $80 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Northwest - I-465 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Extended Stay Deluxe Indianapolis - Northwest - i-465 Hotel Indianapolis
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Indianapolis - Northwest - I-465 staff and other travelers.
1 question
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Questions? Get answers from Extended Stay America - Indianapolis - Northwest - I-465 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suites are rooms with 2 queen beds”
anitamc2017, 6 days ago | Read review
“The exit doors are very loud when they slam shut, so try and get a room far away from the exits!!”
U4864PUbriank, Dec 20, 2016 | Read review
“Don't stay here unless they renovate, or clean things better.”
tshdr, Nov 23, 2016 | Read review
“Stay a way from it!”
O4823ZEpauls, Nov 20, 2016 | Read review
“Get a Groupon code and register for Extended Stay perks before booking to save 40-50% on stay.”
7Native, Sep 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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