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Extended Stay America - Indianapolis - Northwest - I-465

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Extended Stay America - Indianapolis - Northwest - I-465
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115 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Warsaw, Indiana
Reviewed April 27, 2015

We stayed at the Extended stay on Waldemar Road in Indianapolis on April 23, 2015. When we first walked into this dirty place and the smell overwhelmed us, we knew we were in for a nightmare. We had two rooms booked for a two day visit, but they said they only had one. We even had the email showing room...

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Helpful?
Thank traveling0nbusiness
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of your room and our customer service were not to our company’s high standards. To ensure that a situation like yours doesn't happen again,...

Clarksville, Tennessee
Reviewed April 26, 2015 via mobile

Gave us the wrong rate at checkout. No ice machine anywhere, rooms are old and dirty looking, dents all over refrigerator, had to ask for linen to pullout bed, unable to control temp in room, sink wouldn't drain right, hallways smelled like marijuana smoke, staff seemed inexperienced, breakfast is packaged muffins/breakfast bars with coffee only available during the breakfast time,...

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Helpful?
Thank James S
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was unpleasant. To uphold our company’s high standards, I met with our staff and we will use your comments as a training tool so that the lack of attention...

Reviewed April 24, 2015 via mobile

This hands down was the worst hotel that I have ever stayed at! Upon arrival they were unloading mattresses through main lobby. Greeter was nice as she can be but my fear was met when I walk into the room. It looked like a room from a horror movie dirt smudges on the wall bathroom faucet rusted window pain was...

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1Thank ItsmeRah
North Charleston, South Carolina
Reviewed April 17, 2015

So we arrive at the Extended Stay America Northwest I-465 (9370 Waldemar Road) Indianapolis, Indiana 46268. We get checked in and get room 212. First impression... Room is clean, but dated. Frig is covered with dents on the doors. Kitchen area is functional looking. However, NO DISHES, UTENSILS, NO POTS & PANS, etc. But, there is a card that states...

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1Thank JnSTurner
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our staff did not provide you with the service you expected. Your comments were reviewed by the staff, and we will use your feedback as a training tool to make sure...

Reviewed March 26, 2015

We stayed here on our way to Florida and I would definitely stay somewhere else next time. Although the room was spacious and had plenty of room for everyone, everything inside was just old and tired and needed to be freshened up. I can't place the "smell" of the facility, but it reminds me of some type of air freshener...

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Helpful?
Thank Jason S
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not what you expected. I discussed your comments with the team, and we are striving to make improvements and are working on updating our hotel. Your feedback is...

Reviewed February 11, 2015

We stayed for two days and immediately noticed the furniture was old, roughed up, and in the case of the couch stained. We however decided overlook it because of how nice the service was UNTIL I went to grab a tissue from the sink/vanity area and a cabinet door fell off and bruised up my foot. We went to tell...

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Thank The Name is A
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the quality of the sofa as well as the cabinet is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I immediately dispatched our hotel maintenance engineer to repair the cabinet and to clean the sofa. Your feedback is...

Norwich, Connecticut
Reviewed January 7, 2015

1) The lady at night, when I checked in, was nice and kind. However, when she swiped the hotel card to register the room. The reading said it was "occupied" (or what have you). She went up to check it out prior to myself going up (I had a cat). She came back down and said "nope, no one is...

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3Thank Paula885
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness and pest issues in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am working with my housekeeping staff to implement a more thorough inspection process to ensure that our rooms are meeting...

Urbandale, Iowa
Reviewed December 1, 2014

This was not our first experience with Extended Stay. Several years ago we stayed for 30 days while waiting to move into our new home. This location was recommended by our daughter who stayed here after relocating to Indianapolis two years ago. Her experience was different from ours. The carpeting in the suite was filthy. The were stains in the...

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Helpful?
Thank Celestyne D
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have already credited you for part of the stay and have met with the team to ensure our rooms are clean for...

Reviewed November 25, 2014 via mobile

Clean, quite comfortable rooms.mine had a kitchenette fridge micro and a nice 40 " flat screen t.v. Front desk and service personal were friendly and courteous. .all around a very pleasant experience. .

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1Thank Moosehead E
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you taking the time to write such a complimentary review. I'm so pleased to hear that you had a great stay. It is great to know that you found your room to be clean, quiet, and comfortable. I am so glad to read that our staff provided you with friendly and courteous service. Thank you again for sharing...

Grand Rapids, Michigan
Reviewed October 21, 2014

We stopped for an overnight stay to break up our homeward bound trip. The lobby is clean and inviting and the front desk staff extremely helpful. The rooms are nice but the bathroom is a little dated and could use a little more attention to detail in terms of cleaning. I will say the beds are really nice and we...

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Helpful?
Thank Barb D
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. I am sorry to read that you felt your bathroom could have used more cleaning, and that there was a smoke odor in the hall. Your comments were reviewed by the staff, and we will be patrolling the halls for smoke smells regularly to make sure your experience is...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Indianapolis - Northwest - I-465

Address: 9370 Waldemar Road, Indianapolis, IN 46268 (Formerly Extended Stay Deluxe)
Location: United States > Indiana > Indianapolis
Price Range: $72 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Northwest - I-465 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Extended Stay Deluxe Indianapolis - Northwest - i-465 Hotel Indianapolis
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Indianapolis - Northwest - I-465 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The exit doors are very loud when they slam shut, so try and get a room far away from the exits!!”
 of 5 bubbles U4864PUbriank, Dec 20, 2016 | Read review
“Don't stay here unless they renovate, or clean things better.”
 of 5 bubbles tshdr, Nov 23, 2016 | Read review
“Stay a way from it!”
 of 5 bubbles O4823ZEpauls, Nov 20, 2016 | Read review
“Get a Groupon code and register for Extended Stay perks before booking to save 40-50% on stay.”
 of 5 bubbles 7Native, Sep 13, 2016 | Read review
“Hotel has an elevator.”
 of 5 bubbles henrym463, Jun 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question