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Extended Stay America - Indianapolis - Northwest - I-465

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Extended Stay America - Indianapolis - Northwest - I-465
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108 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Indianapolis - Northwest - I-465
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Showing 106: English reviews
Florence, Indiana
1 review
1 of 5 stars Reviewed November 9, 2015

This past weekend , Nov.6-8 2015 we stayed at this place for a weekend Soccer Tournament in Indianapolis. When we checked in to our room we found trash, globs of hair in the bathtub, a dirty toilet no ice trays in fridge and no ice maker in the hotel anywhere. We ended up going to the front desk to complain... More 

Helpful?
Thank Tully A
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our housekeeping and front desk staff to ensure your experience is not repeated. I... More 

Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed September 20, 2015

I stayed here for a weekend, Checking in on Friday I had high hopes for the hotel. The location was pretty good, it was next to a Mexican restaurant that I thought was really good, and the room was clean. But things took a turn pretty quickly. First, when you check in there are no kitchen supplies provided, you must... More 

Helpful?
Thank Steve G
Asheville, North Carolina
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 22, 2015 via mobile

The front desk was nice, friendly and accommodating. The actual surfaces were clean (bath tub, toilet, sink). The carpet in the room we were in could be replaced because it is stained, but you really shouldn't be walking around barefoot in a hotel anyway. If a stained carpet in an extended stay is too much for you then don't go.... More 

Helpful?
Thank Anmorata
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that our carpeting was not up to standard. We are sorry for this issue, but are happy to read that we were able to provide you with a positive stay overall. I truly appreciate your comments regarding our friendly customer service. The staff and... More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed August 17, 2015

I was leery of this hotel reading the reviews but needed to stay for lengthy time somewhere near the hospital. I was so surprised the room was clean and well equipped for our needs. The bed was comfortable the room clean. the neighbors upstairs were noisy and the front desk girl said if it happens again please tell her which... More 

Helpful?
Thank Cindy C
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for your excellent review of our property. I'm thrilled we were able to exceed your expectations! I truly appreciate your comments regarding our accommodating staff and comfortable rooms. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 16, 2015 via mobile

Low quality substandard room. The bed was decent with plenty of room, but it was dated and old looking. The next morning when I asked about ice to keep in our cooler, I was told their was no ice. She said that there was an Ice cube tray in the freezer. Not much use to me when I am checking... More 

Helpful?
Thank deela13
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. Additional toiletries and hair dryers are available at the front desk. To prevent this from happening again, I will make... More 

Stockton, California
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 14, 2015 via mobile

If you're on a budget this is the perfect hotel literally no frills. No ice, no room service, terrible breakfast. But here's the good part. Cracker Barrel next door Walmart 4 lights away room has reefer, micro, stove dishes a group of about 60 stayed there and we got to practice outside for a great performance at DCI

Helpful?
Thank Randy C
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

The feedback provided in your review is much appreciated. We appreciate the kind comments about your stay; however, we apologize that our grab-and-go breakfast wasn't to your liking. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact me directly, at INO2@extendedstay.com, with any additional comments or questions.... More 

Mount Vernon, Iowa, United States
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 10, 2015

We had a nice suite, full kitchen, two queen beds. No problems with appliances. One light bulb was burned out. Biggest disappointment was the chintzy breakfast. Coffee, fruit, processed muffins or granola bars was it. No juice or milk. However, the night manager and front desk attendants were very helpful in recommending restaurants and transportation downtown.

Helpful?
1 Thank Paul R
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our hotel and our staff; however, we apologize that our grab-and-go breakfast was not to your expectations and that you experienced maintenance issues in your room. In response to your feedback, I will have our maintenance engineer inspect your... More 

Green Bay, Wisconsin
1 review
5 of 5 stars Reviewed August 5, 2015

Wonderful place to stay! It wasn't as dirty as the people have said and the service at the front desk. Thanks Topeka!! I would suggest that they not spray with Spic and Span because it causes a build up, but the cleaning service was very helpful.

Helpful?
Thank BuffBear
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for posting such a fantastic review. We are so delighted to hear that your room was clean and our staff was friendly and helpful. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for sharing your experience with us. We would love to see you again, should your travels... More 

Fairfax County, Virginia
1 review
1 of 5 stars Reviewed July 17, 2015 via mobile

The hotel was horrible the couch was terrible the customer service was the worst the hotel rooms were dirty it is a nightmare don't book this hotel it is the worst hotel. We hade to book a different hotel because it was horrible

Helpful?
Thank danielgtzh
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that your stay was not to our company’s high standards. In response to your feedback, I placed an order for new couches and recliners which will be here in the next few weeks and I am constantly working with our staff to... More 

1 review
1 of 5 stars Reviewed July 5, 2015 via mobile

Whoever is the owner for Exented stay America hotels your price is ok but your hotel is not been taking care properly.you need to come look at the rooms your dishwasher is so dirty look like it haven't been clean in years.The couch look like it was picked up off the side of the road it's so dirty... your carpet... More 

Helpful?
Thank Cocobeans888
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the carpets and couch were run down. To prevent this from happening again, my team is replacing all couches this summer and getting new carpet soon. We continually work to improve our hotel, so I really appreciate the constructive feedback. I do hope that you... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Indianapolis - Northwest - I-465

Address: 9370 Waldemar Road, Indianapolis, IN 46268 (Formerly Extended Stay Deluxe)
Location: United States > Indiana > Indianapolis
Price Range: $74 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Northwest - I-465 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Extended Stay Deluxe Indianapolis - Northwest - i-465 Hotel Indianapolis
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
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