We were charged $70.50 to park just for 2 nights, and did NOT use the valet - no mention of the expensive parking cost on the website or at the hotel counter when parking was discussed (we turned in our tickets to recieved room keys that were supposed to work for parking), so that comes to about $450 for a 2 night stay. The bathroom sink only produced hot water Room 1617. No fridge so don't bring food back after eating out. The Conference room L2 men's restroom has 4 sinks: 2 faucets do not work, and of the 2 that do, the sink was clogged- makes for serious congestion when you are there for a conference. We were told that our room keys worked for parking. Not so. After being unable to leave the parking garage, we had to go park again, go back inside and get in line at the front desk and get cards that worked. So added 30 minutes to trying to leave and the humiliation of having to back out of the parking garage line. This place needs work and certainly needs to clarify the added cost for parking.…
Stayed here for a volleyball tournament at the convention center. The rooms were very clean, modern and spacious. You need to request a fridge if you need one. We were able to make due with a cooler and the ice machine. Microwaves are available on every floor with cleaning supplies close by if needed. The staff was very accommodating with each of my encounters. They have restaurants in the hotel as well as boxed “quick” selections. This is a downtown hotel, so don’t expect cheap food or drinks. Lots available within walking distance. I went to the ice machine and there had been a drink spilled. I called housekeeping and alerted them to the spill and went to another floor for ice. When I returned to my floor, I checked to see if the spill had been cleaned (not expecting it had) and it was all cleared. It couldn’t have been much more than 10 minutes. That type of response on a holiday weekend is impressive. Shower was large. …
So terribly disappointed in our stay. Paid almost $300 a night (289) and found a dead cockroach in our room and watched one crawl across the floor on a common area. When brought up to front desk staff they offered nothing more than saying “that’s bad” and “I’ll let them know”. I had a flight to catch so i couldn’t stay and discuss it further. It Also took 6 hours for a towel delivery and we were told that we shouldn’t need more towels. We asked for toilet paper and never received any despite asking twice in 24 hours. We had to use the bathroom on the second floor open to all guests which is not something i wanted to have to do during a health pandemic. Had our issues been addressed properly, resolved or compensated, i would certainly give a better review. Now i have to worry about what critters i may have brought hime in my luggage and again, at nearly $300 a night, that’s unacceptable to me.…
Very nice stay. The rooms were clean and the staff was very friendly. I only gave a four star rating because I stayed at the hotel for a conference and came in the night prior to the first day and was not given the conference rate for the first night. I was told they could not honor the conference rate however my colleagues did receive the reduced rate.
Stayed here for a conference (before everything was shut down!). Room was very comfortable and clean. It was also exceptionally quiet even though my room was near the elevators! I was impressed and grateful. The Marriott Bonvoy loyalty program allows you to get points if you forgo housekeeping services - I typically have a privacy sign on my door anyway, so this worked out very well. Hotel staff were friendly and very helpful. Very nice public areas and conference space -- though I froze all week! It was a cold week in Indy so I'm sure that had an effect, too. Starbucks is on the 2nd floor - that was nice. They have a couple of bars, a casual food area, and a restaurant on site. The food I ordered 3 days was very good, though it took a while to come out every time. I did to-go orders - it was unclear to me if they had room service.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing