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JW Marriott Indianapolis

JW Marriott$259*
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Certificate of Excellence
GreenLeadersSilver level
06/11/2017 06/12/2017
1 room 2 adults 0 children
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JW Marriott Indianapolis
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2,187 Reviews from our TripAdvisor Community

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Showing 2,149: English reviews
Chesapeake, Virginia
Reviewed August 17, 2015 via mobile

Great hotel clean, everyone is helpful you just have to ask for help or where is a good place to eat. Would stay there again. Close to Ball Park museums, and more close to outstandind restaurants. Right next to Convention Center and can walk there without going outside.

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Helpful?
Thank Beverly H
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for letting us know of your visit and I'm happy to see we were able to meet your expectations. I do hope you will continue to use our facility whenever you are in the area.

New York City, New York
Reviewed August 17, 2015

A great place to stay. Beautiful, new, modern, with an extremely comfortable bed in my room on the 21st floor. Terrific breakfast, too. My only complaint is road noise. My room faced east (towards downtown Indy), and there was significant traffic noise on the roads below. Next time I'll request a room facing west. There's a nice view with water...

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Helpful?
Thank Brett R
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I'm sorry we were not able to meet all of your expectations. On your next visit we will be sure to assign you a room facing White River State Park. Again, it was a pleasure having you with us and we hope to welcome you back soon.

Reviewed August 15, 2015 via mobile

Sophisticated, gleaming hi-rise hotel for a drive thru the midwest. Modern, large-ish rooms with TWO QUEEN beds (thank goodness) so family of 4 can sleep comfortably, for once. Lovely beds; nice bathroom. Reasonably priced, given how comfortable a family of 4 can be in one room. They do charge too much for parking, so avoid it if you aren't too...

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Helpful?
Thank CarlaAKS
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide an excellent experience for our guests and I'm glad we achieved this for you. I understand your comment about the parking and wanted you to know that we are competitive with the full-service properties in the downtown area. For more affordable options within walking distance, you might try White River State Park Garage (across from...

Grapevine, Texas
Reviewed August 13, 2015

Two issues I had while visiting this location this week. 1) I was on the 32nd floor and there was no ice machine on any of the floors only on the 2nd floor. So the alternative was to call down and have ice delivered. Really!!! What a waste of time and hotel resources. What Marriott needs to do is join...

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Helpful?
Thank Lawrence D
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I am sorry we did not meet your expectations. We will take corrective action so that we are meeting our guests' requests. Currently refrigerators are not part of the JW brand standard; however, based on our guest feedback, we have made it part of our capital improvement requests for 2016. Again, I am sorry...

Reviewed August 13, 2015 via mobile

This is one of my favorite places to stay. The staff are extra friendly and so helpful. They arranged car service for us after our event. The rooms are nice, excellent bed and my favorite comforter! It is pricey but I believe you get what you pay for. Nice bar area and an excellent Starbucks on site.

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Helpful?
Thank CDeuser
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It's always a pleasure to welcome you back and thank you for your post. We enjoy your visits and will be looking forward to your return.

Louisville, Kentucky
Reviewed August 12, 2015

Recently, the company I work for had an overnight division meeting at the JW Marriott in downtown Indianapolis. Our division's overall experience was excellent. I will say that the room that I stayed in was nice but nothing exceptional. Where the JW shined was with it's staff. Every member of the JW staff went out of their way to make...

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Helpful?
Thank GSHpointer
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide a memorable experience for our guests and I'm happy to see we were able to achieve this for you and your group. Be assured that I will share your feedback with my team. It was our pleasure having you here at the JW Marriott Indianapolis and we hope to be of service to you in...

phoenix
Reviewed August 10, 2015

We stayed at this hotel for the 1st time while visiting Indy to watch the Drum and Bugle Corp championships at Lucas Oil Stadium. The hotel itself was very nice, gym was well equipped and clean, fresh towels and such. The pool area was decent, surprised by only 1 pool and Jacuzzi for such a large hotel and not 24...

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Helpful?
Thank jandrews3
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to deliver a memorable experience for our guests and I am sorry we did not achieve this for you. Please be assured we will use this information as a training tool for our team. I hope you will give us a chance to regain your confidence in the future.

Greater Cincinnati
Reviewed August 10, 2015

I would recommend a different hotel in downtown Indy as there are many to choose from. I was extremely disappointed with my stay on Saturday at the JW Marriott in downtown Indianapolis. The room was disgustingly covered in dust - ALL OVER THE ROOM!!! I expect a JW to have the highest of standards and have a great attention to...

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Helpful?
Thank Redsbcats
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Please accept our apologies for not meeting your expectations. Be assured we will continue to take action and improve the experience for our guests and will follow up with our Housekeeping team. It was a pleasure to have you with us and I hope you will give us a chance to regain your confidence.

Ocean, New Jersey
Reviewed August 8, 2015 via mobile

The hotel is very well located. We had dinner at Friday's that is right next to the hotel and we went for a walk at the White River State Park which is so nice. So many attractions that we went all walking. It was nice to seat and have a coffee at Starbucks located inside the hotel. Very nice fitness...

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Helpful?
Thank K S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post. I understand your comments about the wifi and wanted you to know that we do follow Marriott standards for full-service properties. Currently Marriott does offer complimentary wifi to their rewards members. There is no fee to sign up for the rewards program. Regarding your comment about a refrigerator, this is not currently brand standard; however,...

Mankato, Minnesota
Reviewed August 7, 2015

I booked online for this hotel for an August conference. I booked a 2 bed queen as I would be taking my daughter to this conference with me. This was a work trip to my company paid with a company credit card which means I needed a Credit card authorization form (since I wouldn't have the actual card with me)....

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Helpful?
Thank Purplemania56
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Good Day, Thank you for your post and I am sorry we have fallen short of our goal to deliver a memorable experience. Please be assured that your comments will be shared with the team. I would be happy to speak with you further regarding your stay, and hope you will one day give us a chance to regain your...

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $200 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Hotwire, Travelocity, Hotels.com, Orbitz, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#5 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Indianapolis staff and other travelers.
16 questions
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Cape Canaveral, Florida
3 months ago
Danville
9 months ago
Washington DC, District of Columbia
9 months ago

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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Highest floors have great views.”
SDND, 3 days ago | Read review
“It depends on whether you want to see the riverfront or the city. Either way, you will be rewarded with a beautiful view.”
patbM8431MI, 5 days ago | Read review
“The rooms are very quiet. Well insulated for sound.”
psvinny, 1 week ago | Read review
“Stay on upper floors if possible”
LeisureTraveler102, 2 weeks ago | Read review
“Near the elevator, hallways are long”
marinaman2600, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
JW Marriott
$259* /night
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Travelocity$259
Expedia.com$259
Hotwire.com$259
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Prices are for 1 room, 2 adults
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