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JW Marriott Indianapolis

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4.0 of 5
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10 South West Street, Indianapolis, IN 46204
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JW Marriott Indianapolis
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1,670 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Indianapolis
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Cambridge
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed May 18, 2013

Not many venues can cope with 1,500+ attendees for 4 days but this hotel excelled in every area: excellent food, helpfull staff, comfortable seating (for the longer presentations!), easy walkway access to downtown shops, excellent bedroom facilities and bed, a multitude of large, medium and small rooms etc., etc. A perfect business location in Indianapolis!

Helpful?
Thank David E
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

We enjoyed having you with us, and look forward to your next visit. Scott Blalock, General Manager More 

Tampa
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed May 17, 2013

Stayed here for 3 nights in mid-May for a conference. Location is within walking distance of Lucas Oil Field and right next door to a minor league baseball stadium and museums. It's within walking distance to most anything in downtown. When I arrived in a taxi, my bags were immediately pulled out of the trunk for me and I was... More 

Helpful?
1 Thank BC97
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback. It was certainly our pleasure to have you with us, and we hope to welcome you back soon. Scott Blalock, General Manager More 

Revere, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2013

I stayed at the JW for a conference and the whole experience was pleasant. The service at this hotel was exceptional. Every employee I encountered was friendly and customer service focused. The food that was served at the conference was very good. The beverage tables were constantly stocked with ice and soft drinks. The conference rooms got a bit chilly... More 

Helpful?
1 Thank Meljane33
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your recent post. We enjoyed having you with us. Sorry to read the room was a little chilly. Please notify your group contact in the future and we will be happy to make an adjustment per their request. Hope to welcome you back soon. Scott Blalock, General Manager More 

Toronto
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 17, 2013

I was here for a conference and although it was very busy, the hotel never lost its attention to detail. Staff greeted you as soon as you walked into the lobby and fruit infused water was welcoming after coming back from walking the Cultural Trail. The rooms were beautiful and the views were spectacular through the floor to ceiling windows.... More 

Helpful?
1 Thank Love2CruiseToronto
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Wow...you made my day! Thank you for your great comments, and we will look forward to your return. Scott Blalock, General Manager More 

Houston, Texas
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 16, 2013

I came here for a conference during the NCAA championships so the hotel was very crowded but it never seemed overwhelmed with chaos. The front desk staff was very friendly and helpful. My room overlooked downtown There are 2 restaurants in the hotel, both with bars. There is also a Starbucks. The hotel is connected by sky walk to the... More 

Helpful?
Thank dawheat77
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback. It is much appreciated. Should you ever need ice, please call down to one of our At Your Service agents, and they will be happy to bring ice to your room. We look forward to your next visit. Scott Blalock, General Manager More 

Mt. Sterling, KY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 15, 2013

My family stayed here during a conference. The front desk staff seemed to struggle because we were checking in to 2 rooms. After the ordeal we were rewarded with 4 free appetizers in the hotels Italian restaurant. The rooms were new, clean and very comfortable! The only negative was housekeeping failed to give us clean glasses and refill our coffee... More 

Helpful?
1 Thank SAMM846
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback, and I want to apologize for the confusion during your check-in. This is not typical of our hotel, and I will follow up with my team. I will also speak to my Director of Housekeeping regarding replenishing items in stay over rooms. I appreciate you bringing this to our attention, and we hope to welcome... More 

Louisville, Kentucky
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

My husband and I were visiting for a business conference and were very impressed by this hotel. Our room overlooked the White River Park area and was well appointed. The only thing missing was a minibar. The staff were exceptional, the italian restaurant downstairs was romantic and we will definitely stay here again. Most of the museums, the Zoo and... More 

Helpful?
Thank newlywed201082
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback, and I was glad to see you enjoyed your visit. We'll be looking forward to your return. Scott Blalock, General Manager More 

State College, Pennsylvania, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 12, 2013

My experience at this hotel was the best I've had in years. The hotel is new, clean and upscale, yet still comfortable. The most amazing part, however, was the staff. They were SO helpful! I went to the front desk several times during my stay, and EVERY time, somebody made eye contact within 10 to 15 feet of my getting... More 

Helpful?
Thank jwo3
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

It was a pleasure having you with us, and I want to thank you for your kind comments about our team. I am fortunate to work with such a dedicated group of professionals, and I will share your kudos with them. Scott Blalock, General Manager More 

Edinburgh
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 11, 2013

It is very rare indeed that I'm not able to find a single fault with a hotel, but it is the case in this instance. The rooms were first class, the staff were exceptional and my whole stay was flawless. In the hotel room, the bed was clean and brilliantly comfortable, the bathroom was clean with a hot and powerful... More 

Helpful?
Thank flicker80
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

We will look forward to welcoming you back and thank you for your feedback. Scott Blalock, General Manager More 

Fort Wayne
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 10, 2013

Thanks to the staff at the JW for playing their part in making our weekend in Indy awesome! Prior to our stay we had a bit of confusion with Marriott reservations but the staff at the Indy JW made our stay very enjoyable. We have stayed here several times and every time we find the service impeccable. Over the past... More 

Helpful?
Thank msteig64
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback, and we will look forward to your next visit. Scott Blalock, General Manager More 

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