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10 S West St, Indianapolis, IN 46204-2709
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Hotel direct offer!Romance Package
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$249
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JW Marriott
$249
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Free cancellation until 08/19/22
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Contactless check-out
Updated 07/21/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Indianapolis
Updated 07/21/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 202 hotels in Indianapolis
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.2
GreenLeaders Silver level
Sophisticated design meets classic hospitality at what Condé Nast Readers voted as a Top 10 hotel in the Midwest. Boasting 1,013 contemporary guest rooms and 103,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the Marriott IndyPlace hotel complex, a distinct destination for business and leisure travelers in the downtown area. This renovated modern oasis is a haven where guests can experience world-class amenities, a convenient location and exceptional comforts. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center & Lucas Oil Stadium for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides delectable dining onsite at High Velocity and OP Italian.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Banquet room
Meeting rooms
Convenience store
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
River View
Languages Spoken
English
Hotel links
Special Offer:Romance Package
4432Reviews35Q+A100Room tips
Traveler rating
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Most Recent
Rose C wrote a review Aug 7
Dayton, Ohio97 contributions23 helpful votes
Perfect place to stay when going to a concert at the TCL amphitheater. We could see it, the Lucas Oil stadium, etc right out our window in the 20th floor. All staff were very friendly (except housekeeping did walk in on me in the restroom after I’m pretty sure they’d seen us arrive , then thought we’d just left again 😮). The bathroom was super clean/modern, and the bed was very comfortable. The hotel bar had great drinks and nachos, and our waitress (wish I could recall her name, petite and fun) was great. Easy walk to dinner and then the concert. Stay in the middle lane when driving into the front of hotel to self park (though you can valet). Only downside was traffic was not fun, especially arriving on a Friday around 4:30.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded yesterday
Good afternoon rosecT3284SI, On behalf of the entire hotel team, I want to thank you for taking the time to review our hotel! As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but exceeding expectations. Your comments are integral to our ability to improve our service. Thank you for your time and come visit us again soon!
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Aaron G wrote a review Aug 7
2 contributions
The entire staff was on point but I want to especially thank Evan Coffman! He did an incredible job as a bellhop getting me out the door. It was a long great weekend but by the end you are tired and ready to go home. The staff plays a crucial roll at that time. Thanks JW! See you next time!
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded yesterday
Good afternoon L3284Faarong, On behalf of the entire hotel team, I want to thank you for taking the time to review our hotel! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are so proud to have Evan on our team and I am so glad that he was able to assist you during your stay. Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon to the JW Marriott Indianapolis!
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JohnD W wrote a review Aug 6
1 contribution
Hotel was more than adequate to host our 400+ person conference. There was a larger conference in the mail conference hall, and it was a bit odd walking through their space to get to the lower level ballroom. For a hotel this size - the lobby area and two lobby bars were entirely too small.
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Date of stay: July 2022
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Request NON-joining room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bill C wrote a review Aug 4
1 contribution
I was having trouble pushing a cart full of gear for the library I'm volunteering at this weekend, and Vanessa had perfect timing! As I was struggling to get the cart through the lobby, She offered to help get our stuff to my room on the 2nd floor. She was so kind, and went out of her way to help.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded yesterday
Good afternoon billchu13, On behalf of the entire hotel team, I want to thank you for completing our Guest Satisfaction Survey! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are so proud to have Vanessa on our team and I am so glad she was able to assist you. Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon to the JW Marriott Indianapolis!
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Aellis837 wrote a review Jul 2022
Tennessee162 contributions80 helpful votes
I had a pretty good experience at this convention center hotel that stays crazy busy. They made up my room every day which is enough to impress me these days with so many hotels cutting down on housekeeping services. Overall the facility was nice and pretty clean; perhaps the nooks and crannies of the room could use a little more attention to detail in cleanliness but I am super picky. Bar service good. Did not try the restaurant. Walkable to many good restaurant options. Elevators were challenging and a long wait during parts of the day but that’s every hotel that stays as busy as this one, so can’t really fault them for that.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded 1 week ago
Good afternoon Aellis837, On behalf of the entire team at the JW Marriott Indianapolis I want to thank you for taking the time to review our hotel. I am glad that you enjoyed your stay with us and found your room to your liking. I will share your feedback about the nooks and crannies of the room with our housekeeping team as we can always improve our service. I hope that you will visit us again when your travels bring you back to Indianapolis! Sincerely, Phil Ray General Manager
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Thebeegs wrote a review Jul 2022
Conrad, Iowa6 contributions3 helpful votes
Atmosphere and drinks at High Velocity - wonderful! Our server John was awesome! Made our entire experience a pleasure. Eat at High Velocity and say hi to John! So glad we stayed in and dined instead of going out!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded 2 weeks ago
Good afternoon Thebeegs, Thank you for taking the time to review the JW Marriott Indianapolis! I am so glad to hear that you enjoyed your experience in High Velocity. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our High Velocity team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Sincerely, Phil Ray General Manager JW Marriott
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Crystal M wrote a review Jul 2022
1 contribution
Cesar was our valet attendant and he was pleasant, fast and friendly. He knew me by face towards the end of our convention. The service was steallar and I recommend everyone to Valet and look for Cesar!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded 3 weeks ago
Goof afternoon crystalm19229, On behalf of the entire hotel team, thank you for taking the time to review our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am so glad to hear that Cesar made you stay with us a little brighter, we are proud to have him as a member of our team! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon to the JW Marriott Indianapolis! Sincerely, Phil Ray General Manager
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kbobefun wrote a review Jul 2022
Cranbury, New Jersey40 contributions28 helpful votes
The main reason we booked this hotel was for a volleyball tournament at the Indianapolis Convention Center. From the time we walked through the door till the time we left the service at this hotel and all the employees were very helpful, friendly, and would go out of their way to help you. This hotel exemplified the gold standard for service. We had a lot of different requests and they were quick to help each time. The hotel was connected to the convention center so it was easy to get to. It is more of a walk than the other Marriott and it is about 10 minute or so walk to get to the downtown area. However, it is right across from the ball park and some of the other parks. The room wax clean and spacious. We stayed on the 6th floor and it had a great view. I would highly recommend staying on the highest floor possible. We could hear a lot of street noise. This is the reason I gave the hotel a 4 instead of a 5. The hotel had a pool, fitness area, and lots of open areas to hang out. Lots of people enjoyed hanging out in the common areas or bars. There is a Starbucks on site was was key! We only purchased to go food at the hotel but there are lots of restaurants nearby. If you have an executive membership with Marriott, the Executive breakfast and drinks were a nice touch. Enjoy!
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Starbucks was busy in the early am. Do the gondola ride which is a 10 min walk away. Lots of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded 3 weeks ago
Good afternoon kbobefun, On behalf of the entire hotel team, thank you for taking the time to review the JW Marriott Indianapolis. As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but exceeding expectations. We have recently removed our pool, but as you mentioned we have plenty of other options for guests to congregate and enjoy themselves. Your comments are integral to our ability to improve our service. Thank you for your time and come visit us again soon! Sincerely, Phil Ray General Manager
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Adam O wrote a review Jul 2022
2 contributions
One of the worst experiences at a Marriott Branded Hotel. Waited over two hours for someone to deliver towels to the room. After the first hour, I asked if I could go to the front desk and get them myself. The person on the phone told me yes. I go downstairs to get them and the front desk tells me the cannot give them to me and the will be delivered in a few moments. I explained to him the person on the phone told me I could come and grab them and he told me “sorry, there is nothing I can do” and the towels are on the way to the room. Over an hour later I call back and let them know I still haven’t received towels. About 15 minutes later they finally arrived. Also, there are over 20 floors in this hotel. However, if you want ice you have to go to the second floor where there are 5 ice makers for ALL the guest staying there. The ice makers were empty the entire time (except for when I woke up at 6:00 am to go get some (FROM THE SECOND FLOOR!!!) even my local Motel 6 has an ice maker on every floor. Definitely not worth the money paid and disappointed Marriotts name is on this hotel, since I am a Bonvoy member.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded 3 weeks ago
Good afternoon R4090GNadamo, On behalf of the entire hotel team, I want to thank you for taking the time to review our hotel. We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Your comments are integral to our ability to improve our service, as we continue to train our staff. Please accept our apology for not meeting your expectations. Sincerely, Phil Ray General Manager
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Geoffrey S wrote a review Jul 2022
1 contribution
Trip was 10/10 from the valet, Luis, to the front desk staff to the clean and modern room. I would highly recommend the JW Marriott in Indianapolis to anyone traveling for work, pleasure or any other reason. Do not hesitate to book a room here!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phil Ray, General Manager at JW Marriott Indianapolis
Responded 4 weeks ago
On behalf of the entire hotel team, I want to thank you for taking the time to review the JW Marriott Indianapolis. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon to the JW Marriott Indianapolis! Sincerely, Phil Ray General Manager
Read more
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PRICE RANGE
$207 - $315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott indianapolis hotel indianapolis
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
1013
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Frequently Asked Questions about JW Marriott Indianapolis
Which popular attractions are close to JW Marriott Indianapolis?
Nearby attractions include Victory Field (0.2 miles), The Eiteljorg Museum (0.1 miles), and White River State Park (0.2 miles).
What are some of the property amenities at JW Marriott Indianapolis?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott Indianapolis?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Indianapolis?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Indianapolis?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to JW Marriott Indianapolis?
Conveniently located restaurants include High Velocity, Conner's Kitchen + Bar, and OP Italian.
Are there opportunities to exercise at JW Marriott Indianapolis?
Yes, guests have access to a fitness center during their stay.
Is JW Marriott Indianapolis located near the city center?
Yes, it is 0.4 miles away from the center of Indianapolis.
Are any cleaning services offered at JW Marriott Indianapolis?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Indianapolis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Indianapolis?
Many travelers enjoy visiting Benjamin Harrison Presidential Site (1.4 miles), Indianapolis Museum of Art (4.2 miles), and Hook's American Drugstore Museum (4.5 miles).