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JW Marriott Indianapolis

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JW Marriott Indianapolis
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1,928 Reviews from our TripAdvisor Community

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Showing 1,895: English reviews
Chicago, Illinois
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the moment you pull up to the front door the staff lets you know they are there to help. At first it can be a little overwhelming if you are not used to full service hotels. The bellman and valet were quick to greet us and assist with the luggage and escort us into the expansive lobby. The front... More 

Helpful?
Thank Ransom_Stoddard
Toronto, Canada
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Big hotel. Clean. Standard room is a nice size and so is the bathroom. Staff helpful. The concierge was not friendly. I asked for a recommendation for a hair salon. He sent me to a place in the Marriott (Gentsspa) - for me it was not good and all I needed was a wash and blow out. The stylist was... More 

Helpful?
Thank Michelle J
Hartford, Connecticut
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at the JW Marriott for one night in mid September for a regional sales meeting. The hotel was modern and up to date. It was enormous and very spread out. My room was spacious and had everything I needed. The bed was very comfortable.

Helpful?
Thank tropicalgalCT
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We certainly appreciate your feedback and we enjoyed having you with us. I hope you will return whenever you are in the Indianapolis area. More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great service and customer care. Staff very helpful and friendly. A great place to stay, also great restaurants at the facility and can walk to a wide variety of other restaurants and local breweries.

Helpful?
Thank Rick C
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was a pleasure to have you with us and thank you for taking the time to let us know of your experience. We hope you will return whenever you are in the area. More 

Ontario, Canada
Level Contributor
118 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I would highly recommend it. The staff were extremely helpful, especially Alexis at the concierge desk. the food was great as well. the only disappointment might be the lack of a outdoor pool. The location is great with a Skywalk to the convention centre and Lucas Oil field.

Helpful?
Thank 1Rookie
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I’m delighted you enjoyed your recent visit and thank you for your kind comments about Alexis. She’s an asset to our team and I’ll share your feedback with her. We’ll be looking forward to your return! More 

Mount Laurel, nj
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We always prefer JW hotels because they generally have much better service than many other hotel chains. This hotel did not disappoint. The service was excellent. The views were great. Our room was nice. Only complaints, there are no refrigerators in the rooms, you need to request one. But when we did it arrived in minutes! Also the parking is... More 

Helpful?
Thank Helaina S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We appreciate your feedback and are happy to see it was a great experience overall. I’m sorry for the valet problem you experienced and I will follow up with my team in this regard. We’ll do our best to correct any shortcomings. Again, we enjoyed your visit and hope to welcome you back soon. More 

Appleton, Wisconsin
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were in Indy for a convention sponsored by the Mustang Club of America and this was the headquarters hotel. Really a first class place to stay. We were very well pleased with the room, the hotel amenities and the banquet on Saturday evening. Things were a little pricy but that is typical of downtown hotels. Walking distance to lots... More 

Helpful?
Thank jbrantmeier
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We certainly enjoyed hosting the Mustang Club of America and I’m happy to see we were able to meet your expectations. I hope you will return whenever you are in the Indianapolis area. More 

Highlands, North Carolina
Level Contributor
105 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel tries to be a luxury hotel but it falls a bit short. It really is a convention hotel geared toward size as opposed to luxury hospitality. It is fine, it just falls short of a top of the line hotel. Plus it's priced as a luxury hotel.

Helpful?
Thank James R
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and you are correct that we were built as a convention hotel versus many of the JW resort-style properties. Be assured I will share your comments with the team and we hope you will continue to use our facility whenever you are in the area. More 

Krum, Texas, United States
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

High end and very well maintained. Everything worked well, was impeccably cleaned. You must ask for a refrigerator, smart decision to not put a refrigerator in each room, but make available to the guests. It would have been nice to have a microwave as well. I probably could have asked, but it would have been nice to have another blanket.... More 

Helpful?
Thank Jim B
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We appreciate your great feedback and I’m happy to see you enjoyed your visit overall. I will share this information with my team to provide them feedback. I also understand your comment about the Internet and wanted you to know we follow Marriott standards so there is consistency within the brand. Currently Marriott does offer complimentary wireless to all of... More 

Pittsburgh, Pennsylvania
Level Contributor
325 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Overall this is an upper end hotel. Facilities are nice, parking at $40 per day is outlandish. I was the chairperson of a 3 day conference that ran from 9/12 through noon on 9/14. I asked for a late checkout 1 pm as the conference ended at noon and I didn't want to drive 6 to 7 hours to my... More 

Helpful?
Thank bapeljagr
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I'm terribly sorry we have fallen short of our goal to deliver a memorable experience for you. Needless to say, I'm embarrassed by the lack of service provided and I would like to speak to you at your convenience. Please call me at 317-860-4911. Again, we appreciate you bringing this to our attention and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $216 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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