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Extended Stay America - Indianapolis - Airport - W. Southern Ave.

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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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97 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

So when I write reviews, I take into account how much I paid for the room. I stayed four nights at 40 bucks a night. I had a single room that was just outside the air conditioners facing the pool but it wasn't too loud. The room itself wasn't bad, but it was a little dated. This is my first... More 

Helpful?
Thank Levi L
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for taking the time to write a review about your stay at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are glad you liked our courteous associates, the breakfast we served and the value we offer for the price. Although, we are happy that you were satisfied with your well-equipped accommodation, we are sorry... More 

Olney, Illinois
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Showed up at approximately 4 PM and checked in. Jamey at the front desk was great she got me checked in quickly and on my way. I stepped into my room and the cigarette smoke odor was overwhelming. I used the restroom and as I came back out I looked and saw a plastic bag wrapped around the smoke detector... More 

Helpful?
Thank Craig W
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for choosing to stay with us. Thank you so much for your kind words about our staff. They work hard to ensure our guests have a pleasant stay. Please accept our apologies for the issues and inconvenience you experienced with the air conditioner in your suite. Our maintenance team will check on it right away, and we thank... More 

A TripAdvisor Member
1 of 5 stars Reviewed June 18, 2016 via mobile

We stayed for one night at the Extended Stay America Airport in Indianapolis. They did honor AAA but the stay was still over $100. Descent facility for that however the commode on our room was clogged from the start. At 2:00 am I requested a plunger because I was seeing things that we had not contributed, if you know what... More 

Helpful?
Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for sharing your thoughts about your recent stay. We apologize you were inconvenienced by the clogged toilet, and that our staff member was not as helpful as they should have been. Our goal is to provide excellent service so we regret we fell short. Please know your feedback will be shared with our staff so we can ensure... More 

Novi, Michigan
Level Contributor
79 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 3, 2016

I stay at dozens of Extended Stay's a year and this one is as good as it gets. I was just there for a few hours overnight, but they did a good job of welcoming me and providing me with a room that I asked for.

Helpful?
Thank crystalman
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for your recent stay at Extended Stay America - Indianapolis - Airport - W. Southern Ave. while on business and for the amazing remarks! Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We are also happy that you received a... More 

Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed May 28, 2016 via mobile

I stayed at this location about a week ago. The staff was very attentive. I liked the price on the single rooms, truckers friendly. The rooms are equipped with kitchenettes and the utensils are available upon request. Keep the good job!!

Helpful?
Thank Ricardo C
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for staying at Extended Stay America Indianapolis - Airport - W. Southern Ave on your recent business trip. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like... More 

State College, Pennsylvania
Level Contributor
76 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed April 17, 2016

I booked this hotel through a Hotwire Hot Deal, only having it be revealed after committing to the cost. I was a bit shocked when, after booking, I started reading some very negative reviews. After staying here, I believe most of that negativity is unwarranted. One of the most confusing things about reading through reviews is that there are multiple... More 

Helpful?
1 Thank phyrn
1 review
5 of 5 stars Reviewed February 6, 2016 via mobile

I am very happy with the service that I am receiving. The Concierge (Jamie) is a sweetheart she has absolutely went over and beyond to make sure my stay is pleasant she rocks.... Definitely will stay here again😊

Helpful?
Thank Detra J
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for posting such a positive review. I'm thrilled that we were able to provide you with exceptional customer service and a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 17, 2016

The staff is very respectful and very, very helpful. The check in process is great and they are always willing to assist and make accommodations if needed. I am a frequent stayer at this location and they again are so helpful. Jamie at the front desk is very professional and super helpful with all that se does. Her and the... More 

Helpful?
1 Thank Louis T
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about your experience. It's great to hear that you have enjoyed your stay with us and that our staff provided you with exceptional customer service. Thank you again for your kind words. The staff and I would love to provide you with... More 

1 review
5 of 5 stars Reviewed January 14, 2016 via mobile

It was a great visit hotel is very nice and employees are great but I do want to point out one especially her name is Jamie and she goes above and beyond for her job duties she makes things happen and also is always in a great mood with the customers she made my stay at the hotel a million... More 

Helpful?
Thank Manny L
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I want to thank you for taking the time to post a review of your experience with us. I'm thrilled that you had a great stay, and that our staff provided you with exceptional customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

2 reviews
3 of 5 stars Reviewed December 6, 2015

Check in was quick and nice but dinner time was ruined by defective furniture. The table in my room was unstable or not securely glued on and when I placed my dinner on one side of the table, the table tipped over on to the floor and my food was ruined plus a big mess for me to clean. I... More 

Helpful?
Thank Jannice B
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Address: 5350 W Southern Ave, Indianapolis, IN 46241-5510 (Formerly Extended Stay Deluxe)
Location: United States > Indiana > Indianapolis
Price Range: $86 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Airport - W. Southern Ave. 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Indianapolis-Airport-w Southern Ave Hotel Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stay America Indianapolis
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