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Extended Stay America - Indianapolis - Airport - W. Southern Ave.

2.5 of 5
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5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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91 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I am very happy with the service that I am receiving. The Concierge (Jamie) is a sweetheart she has absolutely went over and beyond to make sure my stay is pleasant she rocks.... Definitely will stay here again😊

Helpful?
Thank Detra J
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff is very respectful and very, very helpful. The check in process is great and they are always willing to assist and make accommodations if needed. I am a frequent stayer at this location and they again are so helpful. Jamie at the front desk is very professional and super helpful with all that se does. Her and the... More 

Helpful?
Thank Louis T
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about your experience. It's great to hear that you have enjoyed your stay with us and that our staff provided you with exceptional customer service. Thank you again for your kind words. The staff and I would love to provide you with... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

It was a great visit hotel is very nice and employees are great but I do want to point out one especially her name is Jamie and she goes above and beyond for her job duties she makes things happen and also is always in a great mood with the customers she made my stay at the hotel a million... More 

Helpful?
Thank Manny L
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I want to thank you for taking the time to post a review of your experience with us. I'm thrilled that you had a great stay, and that our staff provided you with exceptional customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

2 reviews
3 of 5 stars Reviewed December 6, 2015

Check in was quick and nice but dinner time was ruined by defective furniture. The table in my room was unstable or not securely glued on and when I placed my dinner on one side of the table, the table tipped over on to the floor and my food was ruined plus a big mess for me to clean. I... More 

Helpful?
Thank Jannice B
Myrtle Beach, South Carolina, USA
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 17, 2015

Where do I start? We were booked into this place by the company that my husband and I both work for. Our stay was supposed to be for 11 weeks. This ESA is supposedly Pet Friendly, however pets are not allowed in the king size suites (which we and our company requested), even though you still have to pay a... More 

Helpful?
Thank Karen D
Loveland, Colorado
Level Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed October 21, 2015 via mobile

I hate to sound like a broken record but... I'm going to. This property is like most extended stay hotels. It is cheeper in price so your stay doesn't come with much frills. There is free Wi-Fi, seasonal pool, work out room, laundry and granola bar breakfast in the morning. Our room was clean and in good repair. For a... More 

Helpful?
Thank James7979
Indiana
Level Contributor
5 reviews
3 hotel reviews
1 of 5 stars Reviewed October 12, 2015

Don't stay on the first floor or for that matter room 111. This hotel was not chosen but booked through Priceline. Obviously they do not check out hotels they send their customers to. My husband spotted 2 roaches in the bathroom early morning killed one & flushed it -yelled to me to get up there were roaches in the room.... More 

Helpful?
Thank Luckydee24
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, please know that guest safety is our first priority, and... More 

1 review
1 of 5 stars Reviewed September 16, 2015 via mobile

I am booked here to go to school for truck driving, I come back to the hotel at 4:30-5:00. Not only for 2 weeks straight have they not cleaned my room, but they have a kitchenette with no dishes. Also the wifi, I should get paid to use this wifi it's so slow. Upload speed 350kbps download speed 700kbps. That... More 

Helpful?
Thank Kenneth M
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Regarding housekeeping, we provide housekeeping services to guests staying eight or... More 

Thunder Bay, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 15, 2015

We arrived and the hotel did not have our booking. I spent 15 minutes on the phone to try and get a hold of the online site we booked through but was unsuccessful. In the meantime the very helpful young lady at the desk found us a comparable rate through the hotel. I was told I could call the external... More 

Helpful?
Thank DieselDesigns
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Kula, Hawaii
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 12, 2015

We stayed overnight, so maybe that's why the big kitchenette had no dishes or cutlery. No coffeemaker either. No airport shuttle. Good internet, clean room, great shower, and comfortable bed. There was adequate parking.

Helpful?
Thank morriss003
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