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Candlewood Suites Indianapolis

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115 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Reviewed July 15, 2016 via mobile

I recently stayed there and I must admit that the young lady that worked that night I believe that her name is Jenna. But she was very rude and had a snotty attitude. I would not recommend anyone to star here and if this is the way the staff conducts customer service then I feel very bad for anyone that...

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1Thank Msstarks
IHGService, Guest Relations Manager at Candlewood Suites Indianapolis, responded to this review

Dear Msstarks, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your experience was not as pleasant as it should have been. This is not the customer service we endeavor to deliver...

Louisville, Kentucky
Reviewed July 11, 2016

We found this hotel when we had a bad experience at a prior hotel. I called the Candlewood and explained our situation to the front desk manager. He was extremely nice and stated that he had some empty rooms and that we could check in prior to the regular check in time. The room was very nice and clean. They...

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1Thank 685elaine1
Orlando, Florida
Reviewed June 24, 2016

I liked the hotel other than the fact they do not have breakfast and delivery options were limited. Accommodations overall, clean. The bed dipped in the middle...probably time for a new mattress... Also, housekeeping only comes once a week... so you have to come down to the desk to get fresh towels and linen...I would stay at the Drury if...

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2Thank Ryan0889
IHGService, Guest Relations Manager at Candlewood Suites Indianapolis, responded to this review

Dear Ryan0889, Thank you for your stay and leaving us a review. We are glad to hear you found our accommodations clean. However, we apologize the bed was not to your liking. We keep our housekeeping to the highest standards, we are sorry if we fail to meet your expectations. Please be assured that all comments are acted upon and...

Reviewed June 20, 2016

The room proved to be a very nice room with plenty of space. I was impressed that the air conditioner was not overly loud like so many other hotels. The kitchen was serviceable and suited my needs. The only issue was that the cable cord was physically broken. Oddly enough, I had tools that were able to repair it, so...

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Thank Brad H
Front Royal, Virginia
Reviewed June 6, 2016

We arrived tired with our 8 year old ready to relax, but when we got to our room, we found out we had booked a queen suite that didn't have a pull out couch and no room for a roll away for the 8 year old. Would have been doable if the bed was really a queen, but it was...

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Thank BG1963
Vicksburg, Michigan
Reviewed May 22, 2016 via mobile

I and my boyfriend stayed here 4 nights while the Mecum Auction was going on at the fairgrounds. It's clean, quiet and I had no issues. Staff very nice, helpful. Close to alot of restaurants. Only thing I can say is the bed was a little hard and it was beat the clock to get to the pool and hot...

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Thank DentalDiva67
IHGService, Guest Relations Manager at Candlewood Suites Indianapolis, responded to this review

Dear DentalDiva98, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be very nice and our location to be convenient. However, we would like to apologize for falling below your expectations regarding our beds. We also regret the issues you had with at...

Tomball, Texas
Reviewed April 23, 2016

Stayed three nights while in town visiting friends. The hotel staff was very nice and accommodating and our room was nice, clean and comfortable. It was my first time staying in a Candlewood Suite and I will definitely consider them again in the future. Having the kitchenette was very convenient and saved us money. The hotel is very dog friendly....

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Thank txvig
Fort Wayne, Indiana
Reviewed April 20, 2016

I have only stayed at this location one time. However, the check-in process was quick and the person at the desk did remember to thank me for my membership to the IHG Rewards program. My room was very comfortable upon arrival. The air was on and the room was clean. The internet was a little tricky at first, but I...

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Thank John A
Paris, France
Reviewed March 20, 2016 via mobile

Had three nights here in March and due to multiple events in the city there were no rooms available so ended up here. Room big and apart from the small Telly all was ok. No restaurant on site and no retail nearby so without a car it was a little inconvenient but a small "store" on site was ok for...

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Thank Pip T
IHGService, Guest Relations Manager at Candlewood Suites Indianapolis, responded to this review

Dear Pip T, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not overly impressed with our property particularly with our location and the amenities that we have to offer. Rest assured, your comments will be shared with our management team to properly address your concerns. Again, thank...

Las Vegas, Nevada
Reviewed March 4, 2016

As far as candlewood suites go I give this a d- The people are nice (for the most part) Some of my problems are with the T.V.s None of the network channel worked for a week then all the sport channels were frozen for 2 weeks. We reported the problem over and over with no resolve. The rooms themselves were...

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Thank lateshow999
IHGService, Guest Relations Manager at Candlewood Suites Indianapolis, responded to this review

Dear lateshow999, We are glad to hear feedback from valued guests like you. I am pleased you have found our rooms nice and clean and regarded our staff - Raphael commendable. On the other hand, please accept my sincerest apologies for the issues you had with the cable channels on the rooms television and condition of the hotel. Guest comfort...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Indianapolis Northwest Candlewood Suites hotel. When the comforts of home sound good after a long day, the Indianapolis NW Candlewood Suites is conveniently located and uniquely designed for the extended stay traveler. Less than 10 miles from the Indianapolis Motor Speedway, Lucas Oil Stadium, the Convention Center and downtown, we are conveniently located one block east of I-465 in Park 100 for quick access to the Indianapolis International Airport and any major point of interest or attraction in Indianapolis. Whether you are here for business or pleasure, you will find our design creates a functional work/home environment. We keep you connected with high speed Internet, free fax service and business center. And when you want to disconnect, our indoor pool, 24 hour exercise facility and outdoor barbecue gazebo will help you unwind. You ll feel at home with a fully equipped kitchen, spacious room, on-site convenience store, complimentary guest laundry and free entertainment library of CD s and videos at the front desk. For sporting events, shopping, nightlife, business travel or when you just need a place in town that feels like home, we invite you to experience the comfort of the newly constructed Indianapolis Northwest Candlewood Suites! ... more   less 

Additional Information about Candlewood Suites Indianapolis

Address: 8111 Bash St, Indianapolis, IN 46250-2037
Location: United States > Indiana > Indianapolis > Castleton
Price Range: $98 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Indianapolis 2.5*
Number of rooms: 124
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Also Known As:
Indianapolis Candlewood Suites
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Questions & Answers

Here's what travelers have asked, with answers from Candlewood Suites Indianapolis staff and other travelers.
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Questions? Get answers from Candlewood Suites Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I was in room 431”
Ryan0889, Jun 24, 2016 | Read review
“11th Floor was a good location”
CasiV_13, May 11, 2015 | Read review
“If not handicapped ( God Bless them) don't get a handicap room. Shower not a good thing.”
682darrellh, Mar 17, 2015 | Read review
“134 ground floor. one bedroom suite closest to the pool.”
QueenOfTh3Road, Jun 17, 2014 | Read review
“We stayed on the 4th floor toward the west direction. The room was 404. It was very quiet and there was NO noise from the highway (and trust me, I have very sensitive ears!)”
J5325IQashleyd, Apr 25, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question