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Comfort Inn Franklin

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Comfort Inn Franklin
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61 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Hartselle, Alabama
Level Contributor
5 reviews
2 of 5 stars Reviewed 3 days ago NEW

Check-in was without issue and desk staff friendly enough. Room was largely clean with a couple of NOTEworthy issues. The small fridge was beyond dirty (and since we had to use it for food traveling with us--my wife was obliged to clean it). This was clearly overlooked by the housekeeping staff. Also, there was a fair amount of hair (not... More 

Helpful?
Thank Steve A
Madison, Indiana
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife is in the National Guard and we stay here quite often b/c of it's closeness to her assignments. The last time though we had issues. We did arrive 45 minutes prior to check in time and the lady was very nice at accommodating us. Our first room had a very bad odor and the floor was wet, come... More 

Helpful?
Thank dubentz
La Vergne, Tennessee
Level Contributor
9 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Thus hotel is beautiful must have been a lodge before. The staff was super nice and helpful. The pool was nice and clean area. The beds were ok not great. The room is huge. Breakfast looked ok but we decided to go to mcdonalds. It is close by. The only negative I have is the towels. They have been around... More 

Helpful?
Thank michellej56
Kansas City, MO
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here 3 nights while visiting family in Franklin. The place was average. Our room was clean. The bathroom was old but clean. The shower water pressure was good. The pool and fitness center could use some attention. The pool towels and fitness room towels were not regularly restocked. The breakfast was just ok. Nothing special. Hot eggs and sausage,... More 

Helpful?
Thank hawaiitraveler2011
Granger, Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 6, 2016

We stayed here for a soccer tournament in Columbus last weekend. Unfortunately, there were no rooms available in Columbus, so we had to chose this hotel for our team. We had 15 rooms reserved, and all but 2 of us left after the 1st night. One family had dried vomit on their duvet, one family had to purchase air freshener... More 

Helpful?
Thank Cyndi_Weyers
West Coast, Michigan
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 17, 2016

Easy Check-In. I had a King room on the second floor, had trouble getting the door to open at first. Older hotel. Bed was good. Breakfast was normal. Could be cleaner, my toilet tank lid had hair on it and was not clean. It was a stop over on the way to Nashville.

Helpful?
Thank Solprovider
Aldie, Virginia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 15, 2016

Check in and check out were easy. The room, hallways and dinning area were modern and clean. The room did not smell bad and the bed was comfortable. The breakfast selection was very good. They had scrambled eggs, sausage, boiled eggs, make your own waffles, yogurt, bagels, pastries and bread for toast. The only problem was that the waffle maker... More 

Helpful?
Thank CindyofVienna
Level Contributor
64 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 7, 2016

I have stayed here 4 nights in the last week (3 nights at one point and then 1 night later). The staff here are excellent and make you feel at home. They go above an beyond to make your stay as pleasant as possible. I will stay here again any time I am in the area.

Helpful?
1 Thank Joseph M
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 25, 2015 via mobile

I work for the railroad so I travel alot, I tend to stay in choice hotels because they're everywhere, and this one I would have to say is one of the nicer Choice Hotels I have stayed in. The staff was courteous the rooms were clean I didn't have any issues.

Helpful?
1 Thank Michael M
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed October 19, 2015

I was greeted by some a very friendly if under-dressed clerk, then assisted by a much more professional-looking manager. The room was nice, the bed quite comfortable. For the price I paid (over $100) I would expect a cleaner experience (only the bathroom was dirty - cobwebs, mold in the grout, dirty walls) and little bigger selection at breakfast. However... More 

Helpful?
1 Thank Jen K
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about Comfort Inn Franklin

Address: 2122 Holiday Ln, Franklin, IN 46131-2600 (Formerly Carlton Lodge)
Location: United States > Indiana > Franklin
Price Range: $69 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn Franklin 2*
Number of rooms: 71
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Also Known As:
Franklin Comfort Inn
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