If you are a business traveler or if there is any chance that your plans might change, stay away. They are completely inflexible. In today’s world with so many options, you should stay where the owners understand that things change, and they want you happy. Being a small business is not an excuse for poor customer service, particularly in the hospitality business. After traveling all day, I arrived around 9:00 in the evening. There is no one on premise to greet guests in the evening and no one answers the phone after 4PM and they apparently do not listen to messages until it is convenient for them. There is no way to reach anyone. The next day they returned my calls and shared that they expected me the next day. Probably my bad but I would have loved to have spent the night there if someone had been on site or answering a call. I had no choice but to find another place to stay that night. I understand them keeping the deposit, but they refused to refund my payment because I had not canceled 8 days in advance. They are quick to say that they strive to give each guest a pleasant experience, but they do not back that up. They rank as the least customer friendly, inflexible business I may have ever worked with. After trying multiple times to get them to refund my payment, they pointed me to their rules and refused.…
WE booked the guest house for our daughter's wedding. We are from Pittsburgh PA and the wedding was in her fiance's hometown of Carmel Indiana. We wanted accomodations that made her feel like she was at home and not a hotel setting. We rented the 9 room guest house for ourselves and several family members and bridesmaids. Everyone LOVED IT as much as we did! The owners were so accomodating and we really felt like we were at home! The breakfast served everyday and brunch we had the day after was excellent! Couldn't have been more pleased.
Such a pleasant experience to enjoy Karen & John's hospitality that complements their wonderful property! A delightful oasis just north of Indianapolis, you forget how close to the city you are. Breakfasts were delicious, the room appointments lovely, bed comfortable, the gardens beautiful. Easy to park, to relax, to chat with others if you like or enjoy privacy. Easy access to a variety of outdoor adventures, dining, shopping, concerts. Will definitely return next time I'm passing through!
My daughter and her fiancé stayed at the Guest House in September for five nights. They were visiting me from Las Angeles. They absolutely loved the farm like setting with it's own barn. It was a totally different environment then what they experience in LA. I had a chance to see the room and the grounds. The room was nice decorated, comfortable with it's own bath. All of the rooms, I learned later have their own bathrooms. They told me the breakfast in the morning was incredible and the hospitality of the owners was warm and inviting. They liked it so much that they are staying again over Christmas this year. Highly recommend!
My wife and I generally prefer B&Bs to hotels so this was an easy booking in some respects. What surprised us was how beautiful the property is, how comfortable it is, how well maintained it is, how good the breakfasts are, and how friendly owners John and Karen are. This is the standard by which five star B&Bs are evaluated but which few achieve. If you plan to visit Conner Prairie, just across the road, you can’t find a more convenient place to stay as well. Highly recommended. TIP: If you will be arriving at night, suggest you book by phone. Booking through their website works, but currently does not result in the automatic email instructions you need for self-check in.