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BEST WESTERN Inn & Suites

Certificate of Excellence
2.0 of 5
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3326 Cassopolis Street, Elkhart, IN 46514
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1 room 1 adult
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BEST WESTERN Inn & Suites
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134 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff were so friendly, made me feel like home. Management husband and wife team were great. I will be going back for sure when in town. Food, gas etc... very close. Highway close by to get on and off.

Helpful?
Thank Chris F
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Chris, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again... More 

Griffith, IN
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here with a school group. Hotel was clean with very comfortable beds. It was a very good value, better than others in the area. Breakfast was included in the rate. Breakfast was very good and had hot and cold items.

Review collected in partnership with Best Western

Helpful?
Thank 2b0ysm0m
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for your wonderful review. I'm thrilled to hear that we're your favorite! It means a lot that you are so fond of our hotel. I'm glad that you enjoy the breakfast, cleanliness of the hotel, and friendliness of our employees. We look forward to seeing you again. Sincerely, General Manager. More 

Colorado
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 30, 2015

This was a good stop on the road for a night, very quiet motel and very quiet AC/heater unit, which is a real plus. The room was large, the bathroom was mostly updated, lighting was good, breakfast was good with hot choices, front desk staff was cordial. There were a few glitches: drapes in the room did not cover the... More 

Helpful?
Thank retiredtravelers30
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for your kind review and rating of the Best Western stay with people who care! You are right! Our super friendly staff, beautiful hotel and comfy beds are all great reasons to stay at the Best western Inn & suites! Hope we see you back soon! Sincerely, General Manager More 

Ottawa, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 23, 2015

My husband and I stay here enroute when we visit our son and family. It's wonderful to pull off the highway and go a few hundred yards to our overnight stop. The rooms are clean, the beds comfortable, and it's quiet. Breakfast finishes at 9:00 am but that is okay for 99% of travelers. The pool is great if you... More 

Helpful?
Thank L M
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you had a nice experience while staying at our property. We look forward to being your go to hotel any time you are Elkhart, IN. Sincerely, General Manager More 

Van Buren, United States
1 review
5 of 5 stars Reviewed December 20, 2015

Hotel/Motel is being refurbished with very nice appointments. Excellent stay. Very, very clean with helpful and attentive staff. Will stay again and recommend to others as an excellent motel on a thrifty budget.

Review collected in partnership with Best Western

Helpful?
Thank Dwayne T
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in Elkhart. I hope that you will come back and see us again the next time you are in the Elkhart area. Sincerely, General Manager More 

Livonia, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015

We choose to stay here because of the family approach by the staff to caring for us. We come several times a year to visit family. There are other Best Western's available but, we have found this one to be the best.

Review collected in partnership with Best Western

Helpful?
Thank Jerry K
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to review. yes is this is your home and we are family. I am glad to hear that you enjoyed your stay with us. That you enjoyed the cleanliness and comfort of the hotel, and that you felt safe here. We hope all guests feel the same, as cleanliness, comfort, and feeling... More 

Sturgeon Bay, Wisconsin
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 22, 2015

We were looking for a nice hotel with a budget price and the lady at the front desk made it happen. She was able to find a way to reduce the rack rate to one that was manageable for us. We really appreciated her help. The room had two queen beds and decorated very nicely. Breakfast was spectacular with packaged... More 

Helpful?
Thank RayBearTheEncourager
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for your kind review. I am very pleased you had such an enjoyable stay and you like our breakfast. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. I hope that you will stay with us again if you find yourself back in... More 

1 review
2 of 5 stars Reviewed November 16, 2015

Attending a Notre Dame football game and the pricing for this location was outrageous. Our floor was under renovations and check in was an obstacle course getting to our room. Chairs in room were broken and dangerous to sit in. Door didn't have a workable security lock for night time. Toilet ran on continually after flushing. Reported the issues to... More 

Review collected in partnership with Best Western

Helpful?
Thank E1982TZbrianm
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Sorry! We are trying to improve the hotel for our guest so that they have a better experience . Construction is almost get done we love for you to return and see all the progress we have made. Your business is very important to us... More 

Fallston, Maryland
Level Contributor
3 reviews
5 of 5 stars Reviewed November 16, 2015

Stayed here with family for ND weekend. Staff was very helpful, hotel was clean! A good deal all in all. Hotel was easily accessible to major highways. It was also close to restaurants and Notre Dame. All in all a great trip.

Review collected in partnership with Best Western

Helpful?
Thank Jimmy G
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you had a nice experience while staying at our property. Also good new is we almost done with our new looking rooms and lobby. When you come back on 2016 you will see lost change.... More 

1 review
1 of 5 stars Reviewed October 18, 2015 via mobile

It wasn't too bad. No cleaning service on Saturday and when I explained this to the desk, they said that the maid service had cleaned the room. No management on Sunday, nothing they could do for us. What a joke!! We will probably never stay here again.

Helpful?
Thank Victor O
bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to give us feedback on your most recent stay at our property. We are very sorry to hear that there were issues during your time at our property. I can assure you that we are looking into these things and will fix them. Sincerely, Manager More 

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