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Ameristar Casino Hotel East Chicago

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Ameristar Casino Hotel East Chicago
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275 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Saint Louis, Missouri
1 review
1 of 5 stars Reviewed July 14, 2016

Highway off ramp was under construction and had a very narrow merge lane as well as road leading to casino/hotel. Made a reservation for a king sized bed a few days prior and when we arrived they told us the room was no longer available but they could place my husband and I in a double bed. When we made... More 

Helpful?
Thank maaaarmendoza
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear maaaarmendoza, thank you for taking the time to review us. We pride ourselves on delivering exceptional guest service, and we are sorry that we did not achieve this during your stay. We would like to learn more about your visit. Could you please email us at socialmediaaec@ameristar.com with the details of your experience, so we can look into this?... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 11, 2016

We were looking for a half way point btw Cleveland and the dels in Wisconsin. Got a rate for under $100 had free wifi and parking. Which both are crowd pleasers. Check in was smooth and front desk was adequate. Room was a king on a corner so not sure if bigger than normal King. Room was a non smoking.... More 

Helpful?
Thank Stropo
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello Stropo, and thank you fro taking the time to share your feedback with us. We're happy to see your overall experience was great and that you enjoyed your room and the service during your stay. We'll be sure to pass your comments along to all appropriate departments, and we hope to welcome you back again as our guest in... More 

Nicholasville, Kentucky
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 8, 2016 via mobile

We had been to this casino about 10 years ago and it was nice. Our return visit was a big disappointment. The place hadn't been kept up. It was dirty, smokey, in bad repair. No popular slots available. Will not return. I suggest you chose another option.

Helpful?
Thank Alfleming328
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Alfleming328, Thank you for taking the time to share your experience with us. We pride ourselves with exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest. Respectfully, Ameristar East Chicago. More 

New Port Richey
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 22, 2016

We were visiting East Chicago for business and this was the only "four star" hotel in the area. We stayed for all three nights because the hotel had offered a 30% discount for a three night stay booking directly through the hotel website (still totaled $420 for a Friday check in to Monday check out.) We arrived early, just before... More 

Helpful?
Thank Leanne G
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Leanne, thank you for taking the time to share your experience with us. We're happy to see your overall experience was good and that you enjoyed the service from our staff, especially the bellman, during your stay. We're also happy to hear that you enjoyed the buffet multiple times. We have forwarded your comments regarding the towels as well... More 

Hartford, Connecticut
1 review
4 of 5 stars Reviewed June 21, 2016

My sisters and I stayed here as it was about 45 minutes from O'Hare and we were looking for a bonding night. The room was great, not a good view but there is little around there. The casino was not as large as we are used to but we found a little bar that we were able to take over... More 

Helpful?
Thank Sare_Smily
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Good morning Sare_Smily, and thank you for taking the time to share your wonderful experience with us. We're happy to hear you thought your room was great and that you had such a great time at the bar area. We'll be sure to share your kind comments with our food and beverage leadership. We hope to welcome you back again... More 

Hanna City, Illinois
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 15, 2016 via mobile

Had to come to East Chicago for an family emergency so we stayed here. The hotel smells of smoke. The first day we were gone all day returning at 8pm and our room wasn't cleaned. We did call the front desk and complain. But they act like it was no big deal. So I feel that customer satisfaction isn't a... More 

Helpful?
1 Thank mocaht129
Megan A, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear mocaht129, Thank you for taking the time to share your experience with us. We pride ourselves with exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments about your hotel stay to our hotel leadership to ensure a better guest experience in the future. Thank you once again... More 

Davenport, Iowa
1 review
5 of 5 stars Reviewed June 4, 2016 via mobile

Myself, my sisters and family arrived and our room wasn't ready when we made it to the 3rd floor. The housekeeper was very polite and explained to us what could've happened. She helped us carry our luggage to the waiting area and finished our room quickly. She gave us ice, extra water, diet pop and mints since I'm a diabetic,... More 

Helpful?
Thank claymartin
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Good morning claymartin, and thank you for sharing your fantastic experience with us. We're thrilled to hear that our team made your stay so memorable. We will be sure to pass your compliments about Shonda and Denise along to their supervisors. We are also happy to see that you thought the food and hotel were great, and we look forward... More 

Chicago
Level Contributor
4 reviews
4 of 5 stars Reviewed June 2, 2016

Stayed four days after Memorial Day 2016. Fantastic staff at hotel. Memorial Day buffet luncheon overpromised and under delivered. Casino staff friendlier than slot machines! Guessing this casino property is busier on weekends.

Helpful?
Thank Michael S
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Michael, thank you for taking the time to share your fantastic experience with us. We're thrilled that you had such a wonderful time staying with us and that you enjoyed the buffet. We'll also be sure to pass your compliments about our staff along to the appropriate departments. Thank you again for your visit and your review, and we... More 

Venice, Florida
Level Contributor
88 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 23, 2016 via mobile

First off...this hotel has very nice rooms and common areas and the staff is amazing! The bathrooms are beautiful, the carpeting is clean, and the furniture is comfortable. The facility is located on the water and many rooms can see the lake BUT it's right in the middle of multiple steel facilities, railroad transfers and generally VERY ugly and dirty... More 

Helpful?
Thank Peanut1966
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello, and thank you for your glowing review. We're very happy to see that you had a great time during your stay. We're also pleased to see that you loved your meal at Bugatti's, especially the bone-in filet. We will be sure to share your kind comments with all appropriate departments, and we hope to welcome you back again soon.... More 

Chicago, Illinois
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 22, 2016

Meeting family here for Mother's Day weekend. This was our first visit here and we were not disappointed. Great hotel and staff is excellent. Buffet was very good with lots of great choices. Will definitely make a return visit.

Helpful?
Thank lisalN9775IH
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Hello, and thank you for sharing your wonderful experience with us. We're thrilled that you had a great time celebrating Mother's Day with us and that you enjoyed the buffet and service. We look forward to your return visit! Sincerely, Ameristar East Chicago. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ameristar Casino Hotel East Chicago is a full-service luxury hotel that boasts a variety of amenities. Complimentary wireless internet In guest rooms and a 24-hour fitness center are available for guests to use throughout their stay. The 56,000-square-foot casino includes four spacious playing levels, with one of the largest selections of games in northwest Indiana. Ameristar East Chicago includes diverse selection of restaurants ranging from deli sandwiches to steaks and seafood. ... more   less 

Additional Information about Ameristar Casino Hotel East Chicago

Address: 777 Ameristar Blvd, East Chicago, IN 46312-1806
Location: United States > Indiana > East Chicago
Price Range: $98 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Hotel East Chicago 4*
Number of rooms: 290
Reservation Options:
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