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Hotel Indigo Columbus Downtown

Certificate of Excellence
3.5 of 5
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400 Brown St, Columbus, IN 47201
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1 room 1 adult
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Hotel Indigo Columbus Downtown
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266 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

It was comfortable and clean. I've been there before, and there's a cute dog name Myles who welcomes us. The staff was courteous. The only thing that I would suggest is that they start offering breakfast. There is a nice restaurant, indoor pool, and gym. Peaceful and private.

Helpful?
Thank infinity550
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Really enjoyed staying at the hotel as it was within walking distance of bars and restaurants. Room and bathroom were clean and comfortable. My only minor complaint is breakfast - it's too slow for those that want to get in and out in a hurry - they need to think about adding a buffet or some way to make getting... More 

Helpful?
Thank MichiganFlyfisherman
Hazard, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at Hotel Indigo personally and used them to host business functions for the past several years. I have always found the service to be exceptional, the amenities great and staff very personable and attentive. I love the décor and location of this hotel. Definitely one of my personal favorites for both business and personal needs.

Helpful?
Thank Lisa O
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review

Lisa O. - thank you so much for sharing your comments! We are happy to delivery exceptional service and all the amenities you need on the road. We are grateful for your loyalty and look forward to hosting you and your company again. More 

Columbus, Ohio
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located in downtown Columbus. I was attending a wedding in the hotel. I was greeted by Beverly the front desk associate and Miles the dog. Miles was a great surprise to the hotel as he was very relaxed and didn't mind that we were checking in.The lobby was clean. It was large, colorful, and modern. Check-in was... More 

Helpful?
Thank bronzebeauty24-7
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review

Thank you so much for sharing details about your recent stay. We are grateful for the feedback and will strive to correct the issues you mention regarding your breakfast and the icy sidewalks. Our goal is to deliver the same great service in every area of the hotel. We hope to see you again when your plans bring you to... More 

Cadillac, Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Decor is nice - fun and colorful. When checking in, I was put off by the dog walking across the counter, and later, when we left, running up to the door barking. We didn't know if she would run out with us, if we should wait, walk her back to desk or what. Looked up for direction, but staff was... More 

Helpful?
Thank Chab7_13
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review

We are so sorry you found our Ambassador unwelcome or messy. We realize not everyone will be fond of him and regret any uncertainty he created for you. You are absolutely right that a "thank you" goes a long way and we will address with our team the importance of creating a warmer atmosphere upon departure. If you would like... More 

custer, MI
Level Contributor
200 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed January 4, 2016

Been to many hotel around the world and this was one of the better ones. The staff was great also. Miles the Ambassador was a nice greeting to checking in. Loved everything right down to the soap and shampoo!!! Wished I could bought a bunch of that stuff! Great jobs everyone!

Helpful?
Thank Douglas H
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review

Douglas, thank you for sharing your impressions of the staff and of our resident Ambassador. We appreciate the kind words and hope we have a chance to serve you again soon. More 

Virginia Beach, Virginia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 18, 2015

Staff is wonderful. Great to come back from day of work to Miles, the Bichon ambassador manning the lobby. Sorry to throw him under the bus, but came down to lobby at 5AM to depart and found him fast asleep on duty behind the counter. Adorable! If you can't have fun at this place, you need to check yourself!

Helpful?
Thank joma m
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review

Oh, no, we might have to reprimand our Ambassador. Asleep on the job could lead to extra treats! We are so glad you enjoyed your visit and found our Bichon as cute as we all do. A little fun didn't hurt anyone, we look forward to your next visit. More 

Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 3, 2015

Right downtown in this small town, great place & not too far off the highway. Modern & clean. Nice staff at front desk. Only complaint was the housekeeping staff came in early, long before I checked out at 8am

Helpful?
Thank Teresa F
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review

We are so sorry our team disturbed you before you planned to depart. We love to get rooms ready early for the next guest but truly regret it inconvenienced you. Thank you for the feedback, your comments will help us improve our service. More 

Yorktown, Indiana
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 27, 2015

A very nice small, contemporary hotel on the edge of downtown. The room was very comfortable and the colors and graphics used were a pleasant change from the bland, cookie cutter conformity of most hotel decor. Public spaces were equally contemporary and comfortable. Food in the restaurant area (which converts to a lounge in the evening) was ample and quite... More 

Helpful?
Thank Mike H
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review

It is truly a pleasure to read your review, we love offering a change of pace from bland hotels and enjoyed knowing you found us stylish and comfortable. We look forward to your next trip to our town! More 

Chicago, Illinois, United States
Level Contributor
124 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed November 26, 2015

We visited Columbus to see the architecture. You can walk to a lot of places from this hotel, so it's a great location to experience the city. It's a nice enough hotel, the staff was really friendly. It was clean I'm not, overall, a big fan of Hotel Indigos - they try to act like boutiques but are really all... More 

Helpful?
Thank Alex M
Sandi L, Director of Sales at Hotel Indigo Columbus Downtown, responded to this review

We appreciate your review and the opportunity our location gave to explore the great architecture in Columbus! While we are part of a bigger family with IHG and Holiday Inns, that gives us consistency across all Hotel Indigo hotels, we hopefully incorporate enough of our local neighborhood to be different from all other hotels. Our designer intentionally drew inspiration from... More 

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