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DoubleTree Suites by Hilton Indianapolis-Carmel

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DoubleTree Suites by Hilton Indianapolis-Carmel
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571 Reviews from our TripAdvisor Community

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Showing 570: English reviews
Granger, Indiana
1 review
2 of 5 stars Reviewed 2 days ago NEW

We had a very very poor two room suite. Handles falling off, wifi nonexistent, and our room was never cleaned while we were gone for the day. I called three times to remind them after we returned in between baseball games.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank larjoey2
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

I made reservations at the Homewood Suites for two 1 bedroom suites, with 2 queen beds for 7/22/16-7/25/16. This hotel used to be a Doubletree but has transitioned to a Homewood Suites. Late at night the prior to checking in I checked my email and I had been sent an email from the hotel stating that they did not have... More 

Helpful?
Thank JMM25
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for taking the time to review your visit to our property. Initially, I would like to express my gratitude for your complimentary comments about my staff. We're working very hard to exceed the expectations of our guests as we put the finishing touches on what has been an extensive renovation. I do apologize for the confusion surrounding your... More 

Elkhart, Indiana
1 review
5 of 5 stars Reviewed 5 days ago NEW

Despite the fact that there were renovations going on, there were no inconveniences or issues. We loved our room, the kids enjoyed swimming and the overall service was really good. It was nice having a regular size refrigerator that even had an ice maker!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank chucknterry
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Your compliments are greatly appreciated and we're thrilled you enjoyed your stay with us. We look forward to seeing you again soon! More 

Crystal Lake, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This hotel has recently been remodeled from a Doubletree to a Homewood Suites. In fact our room smelled like fresh paint, it was a bit overwhelming but the room was beautiful. The lobby is gorgeous, they did a fantastic job. I had a few issues with my stay there. When I had originally booked the room, it was listed as... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Siobhan A
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Your review of our Hotel is appreciated. Overall, it appears you enjoyed your stay, which makes us very happy. To the extent that you did encounter some issues, we would like you to know that we will soon be completing the last few items on our renovation list, which are directly responsive to your comments. We look forward to another... More 

Aurora, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel is clean and very friendly staff. The hotel was under construction but still very well maintained. It has an indoor/outdoor pool and well equipped rooms. It was very clean. We would definitely stay here again!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Brittany D
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for your positive review of our Hotel; your loyalty is greatly appreciated! We'll look forward to seeing you the next time you're in our area. More 

Indiana
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago

It's under construction and trying to become a Homewood Suites. Well, sort of. The suites are not like the other Homewoods i.e. there is no separate door between the bedroom area and the living/kitchen area. They also decided to skip their well known pop corn snacks. So is it a Homewood property? Who knows? What's left is under construction for... More 

Helpful?
Thank cardio-2
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Dear cardio-2, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to... More 

Carmel, Indiana
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I am in a hotel do to issues in my house. Checked in late July 15,2016. Not a parking space to be had. Parking lot was overflowing with drunks and there was one couple having sex up against a car. Lobby also filled with drunks. Check in took 25 minutes . I was told the only parking was in the... More 

Helpful?
Thank Janet W
1 review
2 of 5 stars Reviewed 2 weeks ago

website lists this property as a Doubletree but was a Homewood suites instead. Recently converted with lots of construction going on. Told breakfast on weekends goes until 11 am, and shocked when told they ran out of food on Saturday morning when I arrived at 10, and then was told on Sunday that breakfast was over at 10am...breakfast attendant told... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Federico P
Jim S, Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We’re sorry you encountered a discrepancy with the times for breakfast and the lack of items for your needs. We try to make each guest experience a great one at our... More 

Parker, CO, United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

The revamp was nice, but the hotel staff was lacking in customer service. Room wasn't ready, as recommendation for changing my room was not an upgrade but in fact a downgrade. Servicing the rooms was none to 0... had to call to get room service. The staff wasn't knowledgeable about the amenities. Not enough luggage racks or luggage carts. Julia... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rissa R B
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Dear Rissa R B, Thank you for your review of our hotel. We are very sorry that your room was not ready upon arrival. As well, we apologize that we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make... More 

Morton, Illinois
1 review
2 of 5 stars Reviewed 3 weeks ago

Not a great trip I was not happy. No internet and was put into a room that I did not request. Was not greeted as a diamond member while others around me were. The room I was in was a conference room with tables and chairs set up.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 80jedb
Jim S, Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

We value all Hilton Honors guests and appreciate their loyalty. My apologizes to you for not receiving the type of room you requested. We wish to make it right for you during any future stay in the Carmel area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about DoubleTree Suites by Hilton Indianapolis-Carmel

Address: 11355 North Meridian Street, Carmel, IN 46032-4540
Location: United States > Indiana > Hamilton County > Carmel
Price Range: $105 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree Suites by Hilton Indianapolis-Carmel 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Indianapolis-Carmel Hotel Carmel
Doubletree Hotel Indianapolis Carmel
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