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DoubleTree Suites by Hilton Indianapolis-Carmel

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11355 North Meridian Street, Carmel, IN 46032-4540
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DoubleTree Suites by Hilton Indianapolis-Carmel
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508 Reviews from our TripAdvisor Community

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Carmel, United States
3 of 5 stars Reviewed 2 days ago NEW

Very comfortable beds, nice staff. But, don't expect free wifi or breakfast. They are upgrading the hotel - may want to wait until they are done and request a newly renovated room. Could tell that room had at one time allowed smoking (faint smell).

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John T
Holland, Michigan
Level Contributor
2 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

Room was nice, clean beds were comfortable, staff did there very best to make sure our stay was good. Breakfast smelled good and looked good to bad we had other breakfast plans so we did not eat there, the construction going on didn't bother us but we were there on a Friday and Saturday night, overall I would stay there... More 

Helpful?
Thank Brian B
Pensacola, United States
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Friendly staff, clean lobby and room. There was constrution going on, but the staff did their very best to not hinder a good stay. Easy access off the interstate. Good food at the restaurant although a little overpriced.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melissa W
Minneapolis, United States
1 review
1 of 5 stars Reviewed 1 week ago

This place is under complete renovation it is loud, noisy, dusty, etc. I feel bad because the staff was really nice but the rooms themselves are ancient, bed was beyond uncomfortable and I didn't even feel safe in my own room.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sarah B
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Dear Sarah B, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel help us make improvements to our guest experience on an ongoing basis. If you travel again to our area, we hope we have the opportunity to make it right. More 

Level Contributor
4 reviews
1 of 5 stars Reviewed 3 weeks ago

I am currently staying here for a business trip to a local energy business. I will not return and actually wanted to check out and move to another hotel. Last night was very noisy even after midnight. The rooms need to be upgraded. I do not feel comfortable sitting on the couch (old and dirty looking). There are nasty stains... More 

Helpful?
Thank lovitag
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for your candid review of our Hotel. I'm sure you noticed the Hotel is currently in the process of being totally renovated/upgraded, at the conclusion of which the guestrooms will be extraordinarily beautiful! We'll look into the noise report, but I can state with certainty that it was an isolated occurrence, as we do not conduct renovation activity... More 

Columbus, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Double Tree hotel in Carmel, IN is conveniently located near the beltway (but far enough away to avoid all traffic noise). They have a well-deserved reputation of providing an excellent cookie upon check-in. The hotel is nice, and will be even nicer soon when the renovations are completed. The lounge serves excellent dinners and has a nice fireplace which... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ed N
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Your kind words about your recent stay at our Hotel are greatly appreciated... and you are correct, the Hotel is going to be absolutely magnificent when our renovation is complete. Your comment relating to the potential for guests to gather near the doorway is well taken. My staff and I will give this matter due consideration as we formulate new... More 

Panama City Beach, Florida
Level Contributor
117 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed December 23, 2015 via mobile

I stay about 200 nights a year in a hilton product. And this one is in the bottom 5. It smells like cigarette. When checking in I was told I wash"upgraded to a newer room". Well the toilet is loose. And like I say it smells. I asked front desk to have housekeeping deal with smell and maintenance to deal... More 

Helpful?
1 Thank Jcook66775
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Dear Jcook66775, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered with the toilet and the bad smell and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us... More 

Huber Heights, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 23, 2015

Room was nice size, bed in its own room. Room was very clean as well the bathroom. Had microwave and small frig. Thankfully frig was just big enough to hold leftover pizza from Pizzology. Bed comfort was maybe one level below a Sheraton or Westin but still comfortable.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ronald A
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for your positive review of our Hotel. We're happy you enjoyed your stay and we'll look forward to seeing you again soon. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 15, 2015 via mobile

We found a bed bug crawling on the pillow at 1am, so we got moved to another room. We were told the manager would contact us. They never did, but they gave us complimentary breakfast for the rest of the stay. One of the staff tried to tell us it was a spider and not a bed bug as if... More 

Helpful?
1 Thank Reshia21
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Indianapolis-Carmel at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Dear Reshia21, We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is extremely important to us and we work closely with a professional pest control company to address and correct any pest situation that might occur. We have shared your comments with our staff and promise the situation has been successfully... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 8, 2015 via mobile

The rooms are nice . Just had a hard time finding the place . The cookies and water were nice . Paying for wifi anymore wasn't great. Mixed review. Couldn't sleep but that is probably just me lol . Breakfast also not included with price . Once construction is done ( if ever ) would try again . It was... More 

Helpful?
Thank Jack R
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for your candid review of our property. My staff and I work very hard to ensure each and every guest has an enjoyable experience. For the most part, it sounds like we were able to present you with exactly that. To the extent we fell a little short, I sincerely apologize. I can assure you the issues you... More 

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