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Holiday Inn Express & Suites Carmel - Westfield

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Holiday Inn Express & Suites Carmel - Westfield
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23 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Carmel, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

We had a great stay for the weekend at this hotel. We got in late at night with our children, and check in was a breeze. Rooms were clean, modern and updated appearance. Great front desk staff, friendly attitude and helped us with whatever she could.

Helpful?
Thank aaaalexisonfire
Rome, New York
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My wife, 2 children, and I spent a full week at this location, visiting family. Location was perfect. Neighboring businesses were within walking distance. Beautiful park right outside the back door with trails. Above all, though, we found the staff to be awesome. Every time we walked in the front door, we were greeted with a smile and a "Welcome... More 

Helpful?
Thank jardye73
Lafayette, Indiana
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My friend invited me to meet her for the weekend since she was visiting family in town. This is an older hotel that has been refurbished. The elevator seems to be from the original building. It was very slow and made strange sounds. The room was large and clean, but the air conditioner never seemed to keep up with the... More 

Helpful?
Thank Karen5425
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear Karen5425, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that the cleanliness of the room received was at par. In spite of this, we apologize... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

A bit pricey but overall a Good clean Newer Hotel and close to Grand Park. Breakfast needs improving, eggs have no taste and staff is quick to clean up and be done by end of time allowed. Asked for more sausage gravy and was told it would take too long before closing up but front desk management had them do... More 

Helpful?
Thank Lori N
IN
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 24, 2016

Had a one night stay at this location with my mother and my two children. Overall, the stay was a middle of the road experience. I have major concerns with the elevator. It seems the door doesn't fit properly and gets scraped each time it opens and closes. Not only can you hear it scraping, but you can actually see... More 

Helpful?
Thank MomOf2IND
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear MomOf2IND, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings highlighting our property's hotel rooms and level of service rendered by our hotel staff members, it is regrettable to learn that some of our facilities, particularly the elevator may have inconvenienced you and your family during your... More 

Cincinnati, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 20, 2016

We stayed here for the Carmel marathon. The hotel is close to tons of shopping, chain restaurants and ~10 min from downtown Carmel. A perfect place to stay for the race. The room was very large and appeared to have been recently redone. The staff at the front desk were very helpful. We ended up leaving the hotel before breakfast,... More 

Helpful?
Thank KCG21
Markle
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 6, 2016

We had a quick trip to IU North for a doctor appointment. It is easy to find right off of 31. Close to shopping and food. Check in staff was very friendly and gave several suggestions on where to eat both delivery and sit down. Breakfast area was big. Several options both hot and cold. Room was fairly large a... More 

Helpful?
Thank Kristi G
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear Kristi G, Thank you for your feedback. I am pleased to hear your positive feedback about the friendly and helpful staff, accessible location and breakfast offering. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable that found... More 

Lakeland, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 27, 2016 via mobile

I stood at the desk for a while and I would probably be standing there if I didn't start hollering for assistance. When the desk agent finally appeared from around the corner, he was standoffish. The lobby and elevator appear to be old. The rooms must have been renovated recently as they do not match the antiquated appearance of the... More 

Helpful?
Thank N5328Z
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear N5328Z, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding cleanliness and customer service which were unacceptable. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for... More 

Madison, Wisconsin
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed February 20, 2016 via mobile

Had a two-day reservation last week, and checked out after the first day. At check in I stood at an unattended front desk for 5-10 minutes before someone emerged from the back. Wifi was terrible. On both my devices the wifi would work for a few minutes then give up the ghost despite a rock solid connection. This issue has... More 

Helpful?
Thank Oldsnwbrdr
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear Oldsnwbrdr, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the convenience of our location. However, I was concerned to see that you were not impressed with the check-in experience, our WiFi connection, and with our shower. I would like to apologize for any... More 

Maputo, Mozambique
Level Contributor
101 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 22, 2015

stayed here for convenience to be near a shopping area for a two day transit time. The hotel is clean, although it needs some renovations. A bit expensive for what you get in return, but not bad. Free Breakfast as usual in this chain. The staff is friendly and with a good attitude.

Helpful?
Thank JPratas
Questions? Get answers from hotel staff and past guests. Ask a question

33 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Carmel - Westfield

Address: 15131 Thatcher Ln, Carmel, IN 46033-8411 (Formerly Rodeway Inn & Suites)
Location: United States > Indiana > Hamilton County > Carmel
Price Range: $118 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Carmel - Westfield 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Suites Carmel Hotel Carmel
Carmel Comfort Suites
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