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Holiday Inn Express & Suites Carmel - Westfield

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Holiday Inn Express & Suites Carmel - Westfield
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28 Reviews from our TripAdvisor Community

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Showing 27: English reviews
Bloomington, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I recently stayed at this hotel and had such a great experience! When we walked into the hotel, we were greeted very warmly and the lobby is very open and beautiful. Our guestroom was extremely spacious and clean! It was great having a refrigerator and microwave as well. Traveling with a sports team, that is a necessity. Loved the location... More 

Helpful?
Thank citygirl2323
Saint Louis, Missouri
Level Contributor
371 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed 1 week ago

I think they are trying but this property needs a little more TLC. The lobby sure is impressive with a lot of wood and a certain feeling of warmth. The staff at the desk was nice and she did her job well. The elevators are dated but that's not where I would spend the money. The elevator inspection certificate said... More 

Helpful?
Thank EnjoyTravelAlways
Level Contributor
8 reviews
2 of 5 stars Reviewed August 18, 2016 via mobile

I was very surprised the condition of a Holiday Inn. Took the elevator once and opted for the stairs the rest of the stay. Got to the room and no soap. What else did they forget? Next, the TV didn't turn on. I guess it was electrical, maintenance fixed it. Just expected more from a big name chain.

Helpful?
Thank Michael M
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear Michael M. Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us... More 

Arizona
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed July 30, 2016 via mobile

Well, interesting experience, Back at 5 pm from golfing in the humidity, looking forward to a shower, no towels, call the front desk: we have a problem with our house keeping, and cannot clean your room, and we know the water stinks but working on that; my golf buddy had no soap in his room. Staff was almost unapologetic.

Helpful?
1 Thank lovegolfsailing
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear lovegolfsailing, Thank you for your feedback and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of... More 

Carmel, Indiana
Level Contributor
5 reviews
5 of 5 stars Reviewed July 21, 2016

We had a great stay for the weekend at this hotel. We got in late at night with our children, and check in was a breeze. Rooms were clean, modern and updated appearance. Great front desk staff, friendly attitude and helped us with whatever she could.

Helpful?
Thank aaaalexisonfire
Rome, New York
1 review
5 of 5 stars Reviewed July 17, 2016 via mobile

My wife, 2 children, and I spent a full week at this location, visiting family. Location was perfect. Neighboring businesses were within walking distance. Beautiful park right outside the back door with trails. Above all, though, we found the staff to be awesome. Every time we walked in the front door, we were greeted with a smile and a "Welcome... More 

Helpful?
Thank jardye73
Lafayette, Indiana
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 10, 2016 via mobile

My friend invited me to meet her for the weekend since she was visiting family in town. This is an older hotel that has been refurbished. The elevator seems to be from the original building. It was very slow and made strange sounds. The room was large and clean, but the air conditioner never seemed to keep up with the... More 

Helpful?
1 Thank Karen5425
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear Karen5425, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that the cleanliness of the room received was at par. In spite of this, we apologize... More 

1 review
4 of 5 stars Reviewed June 26, 2016

A bit pricey but overall a Good clean Newer Hotel and close to Grand Park. Breakfast needs improving, eggs have no taste and staff is quick to clean up and be done by end of time allowed. Asked for more sausage gravy and was told it would take too long before closing up but front desk management had them do... More 

Helpful?
Thank Lori N
IN
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 24, 2016

Had a one night stay at this location with my mother and my two children. Overall, the stay was a middle of the road experience. I have major concerns with the elevator. It seems the door doesn't fit properly and gets scraped each time it opens and closes. Not only can you hear it scraping, but you can actually see... More 

Helpful?
Thank MomOf2IND
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear MomOf2IND, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings highlighting our property's hotel rooms and level of service rendered by our hotel staff members, it is regrettable to learn that some of our facilities, particularly the elevator may have inconvenienced you and your family during your... More 

Cincinnati, Ohio
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 20, 2016

We stayed here for the Carmel marathon. The hotel is close to tons of shopping, chain restaurants and ~10 min from downtown Carmel. A perfect place to stay for the race. The room was very large and appeared to have been recently redone. The staff at the front desk were very helpful. We ended up leaving the hotel before breakfast,... More 

Helpful?
Thank KCG21
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Carmel - Westfield

Address: 15131 Thatcher Ln, Carmel, IN 46033-8411 (Formerly Rodeway Inn & Suites)
Location: United States > Indiana > Hamilton County > Carmel
Price Range: $114 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Carmel - Westfield 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Suites Carmel Hotel Carmel
Carmel Comfort Suites
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