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Holiday Inn Express & Suites Carmel North - Westfield

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Traveler (15)
Room & Suite (14)
Dining (4)
About
Location
Cleanliness
Service
Value
On the edge of Cool Creek Park, this relaxed, modern hotel is 5 miles from Grand Park sports complex and 3 miles from the Center for Performing Arts. Straightforward, contemporary rooms come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Suites add wet bars and separate living areas. Complimentary perks include a breakfast buffet and parking. There's also an indoor pool and a fitness center.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Classic
Business
HOTEL CLASS
Hotel links
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Special Offer:Book Direct and Save
Hotel deals
Location
Full view
41Car recommended
Grade: 41 out of 100
38Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Reviews & more
72Reviews
52Photos
0Q+A
13Room tips
Traveler rating
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  • 13
  • 10
Time of year
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  • English
Popular mentions
I am the type of person that writes good and bad reviews, not just when something is wrong. I'll start with the good. The check in and check out staff were excellent, helpful and friendly. Now the bad...The first room that we were given smelled like mold when we walked through
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel North - Westfield
Responded Oct 22, 2018
Hello April H, Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Carmel North - Westfield IN. I recognize your stay was not 100% satisfactory because of issue with the overall condition of our rooms and facility. IHG values your experience with our hotels as a valued guest. I have sent you a private message so we can gather some additional information regarding your experience. Please allow us another chance to make things right. Looking forward to hear from you soon! Cheers, Ronald R. Case Manager IHGService
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I travel a ton for work and generally stay in Holiday Inn's or the Hilton chains. I saw on the Holiday Inn website that this was a 'New' Holiday Inn. Generally, I don't book anything until I read the reviews. I should have done this as I normally stay at the year new Holiday
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel North - Westfield
Responded Sep 29, 2018
Hi LocntryWI, Thank you for staying with us. We value each feedback as this will allow us to identify areas that may benefit from additional attention. It is good to know that you found our location to be convenient. I am sorry for not meeting your expectations when it comes to the room received. Also, the cleanliness of our rooms and our property, in general, has always been our main priority and I am sorry for the letdown. I have taken note of your comments and shared them with our management team to review the procedures we have in place and make necessary improvements accordingly. Again, thank you for your feedback and for choosing us for your lodging needs. Sincerely, Ingrid V. Case Manager IHGService
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This hotel is clean, safe, and decently priced. It was booked on a platinum rewards night for a one day quick visit to Carmel Indiana. The location is near fast food and strip mall shopping, but quiet. The problems began at check-in. We arrived at 2:40 PM and the standard
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel North - Westfield
Responded Sep 25, 2018
Hi there, togojjh! I came across your review and it disappoints me to see that you had a forgettable stay due to the unsatisfactory service you received from the front desk staff and the undesirable design of your room. What you described certainly isn't what we want for our guests. I've noted your feedback and shared this with the hotel. They will make sure that actions will be taken to improve the quality of our services and accommodation. Thank you for being an IHG Rewards Club Platinum member and for choosing to stay with us. We would like to make it up to you, so when you visit the area again, I hope you give us another try. Regards, Joel A Case Manager IHGService
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I generally enjoy my business stays at HIE/ihg properties - this was my first time staying at the North Carmel/Clay Terrace location - Very fast and friendly check in staff - large and updated room, good bed, low noise level - no problems really - other than it was curious to
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absolutely beautiful property, BUT, the meanest desk clerk ever. he was so awful that I have opened a case with i.h.g. I rate my sleep quality as poor in my beautiful room with good bed, knowing that I was less than 100 feet from an absolute ogre at the desk.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel North - Westfield
Responded Sep 11, 2018
Hi patcisin, My name is Anthony and I thank you for your recent stay with us and reviewing our property. I am very pleased to have you here as our valued guest and glad to know you liked the room you received. On the other hand, I am very sorry for the unexpected experience you had with the level of service you received from our staff. I would like to look into this, therefore, I have sent you a private message to obtain some additional details. Thank you for staying and we look forward to hearing from you soon. Sincerely, Anthony M Case Manager IHGService
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Photo provided by managementHoliday Inn Express & Suites Carmel North - Westfield
Meeting room
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Guest room
Photo provided by managementHoliday Inn Express & Suites Carmel North - Westfield
Meeting room
Photo provided by managementHoliday Inn Express & Suites Carmel North - Westfield
Guest room amenity
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Guest room amenity
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123
"what they call a suite, is a big room that includes a sofa and fridge/microwave"
"Get the side by the park and away from the interstate."
"Not much view from any rooms at this property."
"Watch your credit cards and IHG Rewards Points, they have major billing issues at the property. Incompetence level high!"
"Top floor away from the elevator"
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123
PRICE RANGE
$87 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites carmel hotel carmelcarmel comfort suites
FORMERLY KNOWN AS
Rodeway Inn & Suites
LOCATION
United StatesIndianaCarmel
NUMBER OF ROOMS
70
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