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Room & Suite (92)
Dining (5)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Chicago North Shore
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 4 hotels in Wheeling
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Situated 16 miles north of O’Hare International Airport on Chicago, Illinois' North Shore, The Westin Chicago North Shore in Wheeling, Illinois blends style and elegance with the convenience of a full-service hotel.
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Room & Suite (92)92
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid wifi
Hot tub
Indoor pool
Heated pool
Breakfast available
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
Location
Full view
Contact
601 N Milwaukee Ave, Wheeling, IL 60090-3023
Getting there
Rental CarsSee all Wheeling rental cars
538Reviews4Q+A100Room tips
Reviews
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Popular mentions
The hotel itself is fine but rooms are in bad shape. We checked in around mid night and had to change the rooms twice because both rooms had black stuff in the bathtub. We finally were upgraded and given a free coffee to make up for the issues. But even that room had bad shower. It made a loud noise anytime shower was turned on in our room or the rooms in the vicinity. They offer peloton bike in the gym but the bike is in bad shape. Seat falls, handle loose and screen has a lag.
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Date of stay: December 2020Trip type: Traveled with family
Helpful
A Westin is a Westin, right? And I can always count on The Westin Chicago North Shore to meet or exceed brand standards. Now, if health and wellness are at the top of your travel criteria, The Westin Chicago North Shore is the example of how this must be done. Hotel associates from the top down – General Manager Tim Ohrn and Front Office Manager Charlie Lowry – are truly caring and concerned, both toward guests and one another. Cleanliness, sanitation and physical distancing protocols are in place and practiced. All without sacrificing what we’ve come to expect from the Westin brand.
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Date of stay: July 2020
Rooms
Cleanliness
Service
Helpful
I was quite disappointed in the Westin, having previously stayed in the Hyatt which is fairly close. Rooms were ok, but the aircon was noisy and the carpet and decor a bit tired. The bathroom was quite small, and the over shower bath wasn't great, for heat or wetness! Check in was really poor, with no welcome, overview of facilities, to the point I even had to ask where the rooms were... Breakfast is really limited in choice, no cereals!!!! I'm here because I have to be, I think I'll book elsewhere next time.
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Date of stay: February 2020Trip type: Traveled on business
Value
Cleanliness
Service
Helpful
Response from TimOhrn_GM, General Manager at The Westin Chicago North Shore
Responded Mar 2, 2020
Dear JuanConnorea, Thank you for staying with us and for taking the time to share your honest feedback from your recent stay. We are so sorry to see that you did not have a good experience at check in and that you were left needing to ask where the rooms were. I will be sure to share this with my Front Office Manager so we can improve on our overall guest communication and ensure all of our guests feel welcomed and appreciated. In regards to your guest room, thank you for bringing your findings to our attention. I would love to mention that we will be undergoing a complete renovation of our guest rooms towards the end of the year to update and refresh our rooms and overall hotel. We are sorry to know that you did not have any cereal options for breakfast. I will be sure to pass along a suggestion for adding some cereal choices to our breakfast options in the future. Thank you again for the feedback and we hope after making a few changes and upgrades, you give our hotel another chance in the future. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore
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The Westin stands out as a beautiful mid rise hotel in this suburban area. It has a good lobby and large conference and ball room spaces. But - the rooms are just not that great. Every time I stay here there’s a problem with the room. This time the toilet stopped working. Last time the electricity in the room went off. The hotel is always busy so it seems to take a lot of wear and needs more maintenance.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
Helpful
Response from TimOhrn_GM, General Manager at The Westin Chicago North Shore
Responded Feb 11, 2020
Dear Brenda, Thank you for staying with us and for taking the time to share your feedback from your recent stay. We are very sorry to see that you have continuously run into issues during your stay and please know I have shared your feedback with the leaders of the departments that need to make improvements on the issues you experienced. Your feedback is invaluable and please know that we will be beginning an entire hotel renovation next year so we can improve our guest rooms and guests' experiences. Thank you again for taking the time to share your feedback and we hope you considering giving our hotel another chance in the future. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore
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I stayed in this hotel at least 15 times in the past months due to work location. It’s in the middle of nowhere but at least the restaurant next door is good. Expensive for the location and last time had a package fee of $5 for having amazon delivery. Biggest issue is their security. Last time I had someone walk into my room at 5am. Upon yelling the person left. I told the reception about it on checkout a few hours later and the only thing I got was ‘yeah heard about that, sorry’. Emailed Marriott about it too without response and after another follow up, and got an email weeks later with ‘won’t happen again’. Very reassuring. Avoiding the hotel now.
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Date of stay: January 2020
Helpful
Response from TimOhrn_GM, General Manager at The Westin Chicago North Shore
Responded Feb 4, 2020
Good Afternoon Hans000000, Thank you for your patience while we looked into this matter. We were unable to complete our research due to missing some key information. We would like to resolve, but need you to contact the hotel to do so. Please ask for the Front Office Manager. Warm Regards, Tim Ohrn
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PRICE RANGE
$101 - $439 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin chicago north shore hotel wheeling, westin hotel wheeling, westin wheeling, wheeling westin
LOCATION
United StatesIllinoisWheeling
NUMBER OF ROOMS
412
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Claim Your Listing Frequently Asked Questions about The Westin Chicago North Shore
Which popular attractions are close to The Westin Chicago North Shore?
Nearby attractions include TGI Fridays Wheeling (0.7 miles) and Kilcoynes Redwood Inn (0.4 miles).
What are some of the property amenities at The Westin Chicago North Shore?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Westin Chicago North Shore?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago North Shore?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Chicago North Shore?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Chicago North Shore?
Conveniently located restaurants include Cooper's Hawk Winery & Restaurant, Saranellos, and MI Mexico Restaurant.
Are there opportunities to exercise at The Westin Chicago North Shore?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is The Westin Chicago North Shore located near the city center?
Yes, it is 0.8 miles away from the center of Wheeling.
Are any cleaning services offered at The Westin Chicago North Shore?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago North Shore?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago North Shore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.