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The Westin Chicago North Shore

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Traveler (141)
Room & Suite (43)
Videos (1)

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About

#1 of 4 hotels in Wheeling
Location
3.8
Cleanliness
4.4
Service
4.0
Value
3.7
GreenLeaders GreenPartner
Situated beautifully along the Des Plaines River with 5 restaurants on complex. Located just north of O'Hare International Airport, this 412 room hotel blends style and elegance with the convenience of a full-service hotel. Amenities include miles of walk/biking trails, complimentary high speed internet access, Lobby Market and Café which proudly serves Starbucks coffee drinks, and shuttle service to area attractions and shopping. Stay fit at the WestinWORKOUT® Fitness Studio, with indoor heated pool and whirlpool perfect for rejuvenation and relaxation. Located near Ravinia Festival, Chicago Botanic Garden and award-winning restaurants. Within the hotel treat yourself to fine Italian dining at Saranello’s complete with natural reclaimed wood tables and subtle filament lighting. An impressive 50-foot bar lines an entire wall.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Kids stay free
Wifi
Paid wifi
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
VIP room facilities
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
562Reviews4Q+A100Room tips
Traveler rating
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Ryan H wrote a review Feb 21
Champaign, Illinois447 contributions137 helpful votes
I found the property to be very pretty and clean. I enjoyed that there is a Starbucks on-site as well as nice places to eat. We found our room to be adequate, clean, and quiet. I had a small problem with check-in that I found disheartening. I had booked my reservation using a reward night through my AmEx Marriott Bonvoy credit card, which I completed through the Marriott Bonvoy app. Somehow, it managed to book a reservation with the reward night and used 31,000 of my Marriott Bonvoy points simultaneously for two reservations. The front desk came across as unhelpful and told me this was my mistake and there was nothing they could do to fix it. I was told I could cancel my reservation and would forfeit the 31,000 points. To me, this is an easy fix that was made to be complicated (and still not fixed). After experiencing similar disappointing customer service with IHG, I was hoping to make Marriott Bonvoy the primary properties we stay with for all our sports travel, which is extensive. This experience has caused me to rethink that plan, unfortunately, as I do enjoy the properties themselves but was turned off by the customer service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheWestinChicagoGM, General Manager at The Westin Chicago North Shore
Responded 2 days ago
ryanhJ6855JI, it's great to know that you appreciated the clean and beautiful surroundings of our hotel, and that you found our on-site facilities, including Starbucks and eateries, to your liking. Thank you for acknowledging the quality of our rooms. Nonetheless, we're sorry to learn about your disappointment related to the reservations process, particularly the issues revolving around your reward night and the use of your Marriott Bonvoy points. Since the reservation was booked with Marriott points, unfortunately we did not have a control of refunding the points back to your account, but we sent the request to Marriott and asked to refund the 31,000 Marriott points back to your account. Please allow us 3 to 5 business days until we hear back from Marriott. We hope you will consider giving us another chance to improve your impressions, as your comfort and satisfaction have always been our top priorities.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gretchen wrote a review Jun 2023
Escanaba, Michigan3 contributions1 helpful vote
Hotel's Favorite
Loved our stay here! It was the perfect spot for our baseball team, because it was only 4 mins from the ballpark. The rooms were very clean, our kids enjoyed the pool. Elevators were very fast, considering there are 16 floors. The beds and pillows were very comfortable, the staff was friendly. The hotel gave us a room to use for a pizza party with our team. It was a great stay, 5 stars!
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from reviews+westinchicagons@thesocialstation.com, General Manager at The Westin Chicago North Shore
Responded Jun 22, 2023
Thanks for the excellent review, Odyssey16164275713! We're delighted your time at The Westin Chicago North Shore was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and ample amenities as well as our efficient elevator service, comfortable bedding and friendly staff. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luxury Global Reviews wrote a review Nov 2023
Dubai, United Arab Emirates158 contributions82 helpful votes
Great location for Wheeling. Rooms are old but the front desk manager who checked me in and out are great. Good hospitality. Hotel staff is very caring and attentive. Bar in the hotel has a vibe at night, which is nice. Also the restaurant has quite good food.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheWestinChicagoGM, General Manager at The Westin Chicago North Shore
Responded Nov 27, 2023
Thank you for sharing your experience at The Westin Chicago North Shore. Our team is thrilled to hear you found the location convenient and enjoyed our vibrant bar area in the evenings. We're also pleased to know our colleagues at the front desk contributed positively to your stay with their hospitality. Your kind words about our restaurant's cuisine are also appreciated. We hope to welcome you back for another enjoyable stay soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Polly J wrote a review Sep 2023
Toronto, Canada8 contributions3 helpful votes
The staff were professional and helpful. Two tips: first, eat at Boston Fish Market (portions are big, but leave room for dessert) our favourite was the Sea Bass dinner with Greek preparation. Second, there is a great nature trail behind the hotel (31 miles of trails)!
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheWestinChicagoGM, General Manager at The Westin Chicago North Shore
Responded Sep 18, 2023
Polly, your commendation of our professional and helpful team at The Westin Chicago North Shore is much appreciated! It seems you've discovered some of the local treasures - the delicious seafood of Boston Fish Market and the sprawling nature trails. We hope you made some wonderful memories while exploring them. Thank you for your insights and we're looking forward to welcoming you back for another delightful visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katie D wrote a review Sep 2023
1 contribution
There are lots of hotel options, so do yourself a favor and skip this one. I've stayed at many Westins and this is not up to par. I kept thinking I was on some hidden camera show and I'd find out it was a budget motel brand at the end of my stay. I only had hot water, the TV didn't work, flickering lights in my room and hallways, and the place was just beat up with peeling wallpaper and scuff marks everywhere. I like to work out when I'm traveling, but one visit to the gym here was enough. Machine room is stacked super tight, so you're just sweating on strangers (and vice versa). The weight room is the size of a walk-in closet. There were three people in there and we couldn't fit, so I ended up leaving.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheWestinChicagoGM, General Manager at The Westin Chicago North Shore
Responded Sep 16, 2023
We're genuinely sorry to hear that your experience didn't meet your expectations. We acknowledge you've pointed out some aspects regarding the appearance of the location and the functionalities of the amenities. We understand your dissatisfaction with the fitness facilities too. We want you to know, we take your feedback seriously and use it to continually review and make improvements where needed. Thank you for your feedback and we hope for a chance to provide a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Flyby0161 wrote a review Sep 2023
Boca Raton, Florida1401 contributions540 helpful votes
Nice location surrounded by many restaurants and shopping. The hotel is needing a makeover, dated room and tired furnishings. Friendly staff, clean rooms help with the older property that hasn’t been updated. Overall, good location and average value.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheWestinChicagoGM, General Manager at The Westin Chicago North Shore
Responded Sep 15, 2023
We appreciate your candid feedback. It's wonderful to hear that you found our location near several restaurants and shopping enjoyable. We do acknowledge that some aspects of the hotel aesthetics may need a fresh perspective. We're pleased that our team members' hospitality and cleanliness of the rooms made a positive impact during your stay. We're constantly striving to improve and your feedback helps us do that. Thank you for considering us as an average value accommodation and we hope to serve you again with a renewed experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aurora wrote a review Aug 2023
Spooner, Wisconsin235 contributions108 helpful votes
I almost did not stay here. I was attending a convention here and the block sold out right away so didn't get a chance at it. I wasn't sure if I should then stay here or another place down the street for half the price and great reviews so I called here two separate times and was spoken to so rudely by the staff that they made the decision for me. But at the last minute I decided it would be better to stay here and have it be more convenient for us. So so so glad we did. They place is beautiful, our beds were the comfiest I've ever slept in and hotel beds creep me out. This is the first place I've stayed at in years where our bed was made everyday and fresh towels given. That was a surprise and just like I expected, the convenience was worth it. The facilities for the conference were great and easy to get around. And the staff we encountered were amazing. Will definitely be back because my friend joined the wine club at the restaurant next door.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheWestinChicagoGM, General Manager at The Westin Chicago North Shore
Responded Aug 24, 2023
AuroraK210, it's reassuring to know that your decision to stay at The Westin Chicago North Shore was a rewarding one. We're glad your expectations were met with our aesthetically pleasing premises and ultra-comfortable beds. It delights us that our daily freshening of the room and facilities were appreciated. Above all, it's great to know that our team members made a positive impression. We're looking forward to welcoming you back, especially now that your friend has joined the wine club at our neighboring restaurant. Thank you for the valuable review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nagster123 wrote a review Jul 2023
Staten Island, New York113 contributions117 helpful votes
Great staff, nice hotel with very uncomfortable sleep. Maybe it is a personal thing but I can never sleep on polyester bedding, this hotel decided to move from the comfortable cotton bedding to the suffocating polyester blend. The bed in general is very uncomfortable anyway. I couldn’t sleep throughout the rest of my stay
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Date of stay: July 2023Trip type: Traveled on business
Room Tip: If you can’t sleep on polyester bedding don’t book this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TheWestinChicagoGM, General Manager at The Westin Chicago North Shore
Responded Jul 15, 2023
Thank you for taking the time to share your recent experience. It is clear from your feedback that, while there were positive aspects, your stay didn't meet your or our expectations completely, and for that, we sincerely apologize. It's heartening to learn that our staff made a positive impression on you with their great service, as they work relentlessly to provide the best service to our valued guests. Moving on to your concerns, we deeply regret that the quality of sleep you had was less than ideal. Sleep, being one of the most critical aspects during one's stay at a hotel, we completely understand how essential it is to have a comfortable and restful night. We know how important comfortable bedding is in achieving this. While preferences indeed vary from person to person, each guest's comfort is our priority. Your observation about our switch from cotton to a polyester blend bedding and the discomfort in the bed as a whole has been noted. While this switch has been favorable for some because of certain practicalities such as ease of care, longer life span, and resistance to wrinkles, we do understand that comfort is subjective and this change may not have suited everyone's preference. We always strive to provide a sleep experience that caters to a wide range of sleep preferences and we're sorry that we fell short in your instance. Our team is continuously looking for ways to enhance our guest comfort, and we will certainly contemplate your feedback in our future decisions about bedding. All guest feedback is indeed valuable to us as it helps us identify areas where we can improve. Once again, thank you for your candid feedback. We assure you that we will take these matters to heart and use them as benchmarks in our journey towards improving our guests' experience. We hope to have the privilege of welcoming you back in the future with improvements made following your concerns, providing an experience that not only meets but exceeds your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GermanF150 wrote a review Jun 2023
Florida46 contributions43 helpful votes
The outside looks very nice until you get to your room. The carpets are so worn out and used, I don't care what you do, you'll never get rid of the smell. Your pillows have to be the worst experience that I have had. Don't want to go there ever again!
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Date of stay: June 2023
Value
Location
Trip type: Traveled on business
Room Tip: The beds are worn out, the pillows are so soft once you put your head down you'll go right to the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from reviews+westinchicagons@thesocialstation.com, General Manager at The Westin Chicago North Shore
Responded Jun 13, 2023
We appreciate you taking the time to share your feedback regarding your recent stay. We are sorry to hear that your experience was not up to the expectations we strive to provide for our guests. It is disheartening to learn that you found the room conditions and the pillows to be subpar. Please allow us to express our sincerest apologies for the issues you faced with the room carpets and their unpleasant smell. Maintaining the highest levels of cleanliness and freshness is one of our top priorities, and we will immediately take steps to address this concern. In addition, we apologize for the discomfort you experienced with our pillows. We understand that a good night's rest is essential and recognize that for some guests, the quality of the pillows can have a significant impact on their overall satisfaction. We will be diligently reviewing the pillows in our rooms and considering improvements based on guest feedback such as yours. While we understand that your experience has impacted your decision to return, we truly hope you would reconsider and allow us the opportunity to make it right. Your feedback is instrumental in helping us continuously improve and provide the high-quality accommodations our guests expect and deserve. Thank you again for sharing your thoughts, and we wish you the best in your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ranger22SG wrote a review Jun 2023
Singapore, Singapore327 contributions353 helpful votes
Was pleasantly surprised. Got a room at the top floor and the views of the greenery were impressive. Nice hotel with very nice front desk staff. We were is a convention so all the food was catered and of very good quality.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from reviews+westinchicagons@thesocialstation.com, General Manager at The Westin Chicago North Shore
Responded Jun 4, 2023
Thanks for the wonderful review! Were delighted your time at The Westin Chicago North Shore was so fantastic! We care deeply about the happiness of our guests so its amazing we could share our beautiful views with you. We aim to please and your praise lets us know were doing our job! We look forward to seeing you again soon for another fantastic experience! Have a lovely day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$167 - $247 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin chicago north shore hotel wheeling, westin hotel wheeling, westin wheeling, wheeling westin
LOCATION
United StatesIllinoisWheeling
NUMBER OF ROOMS
412
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN CHICAGO NORTH SHORE $152 ($̶2̶2̶4̶) - Updated 2024 Prices & Hotel Reviews - Wheeling, IL

Frequently Asked Questions about The Westin Chicago North Shore
Which popular attractions are close to The Westin Chicago North Shore?
Nearby attractions include TGI Fridays Wheeling (0.7 miles), Kilcoynes Redwood Inn (0.4 miles), and Wheeling Historical Museum (0.5 miles).
What are some of the property amenities at The Westin Chicago North Shore?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Chicago North Shore?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago North Shore?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Chicago North Shore?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Chicago North Shore?
Conveniently located restaurants include Cooper's Hawk Winery & Restaurant- Wheeling, Saranello's, and Spears.
Are there opportunities to exercise at The Westin Chicago North Shore?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is The Westin Chicago North Shore located near the city center?
Yes, it is 0.8 miles away from the center of Wheeling.
Are any cleaning services offered at The Westin Chicago North Shore?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago North Shore?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago North Shore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.