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A note from The Westin Chicago North Shore
Updated 08/19/22
About
#1 of 4 hotels in Wheeling
Location
3.8
Cleanliness
4.4
Service
4.0
Value
3.7
GreenLeaders GreenPartner
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Kids stay free
Wifi
Paid wifi
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
VIP room facilities
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Full view
37Car recommended
Grade: 37 out of 100
30Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
601 N Milwaukee Ave, Wheeling, IL 60090-3023
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547Reviews4Q+A100Room tips
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If you value your security don't say here. Beware of this hotel the staff can not be trusted. I recently stayed for 9 days for work and a conference. On the day I had my laundry collected and delivered back to my room I had a number of valuable items stolen. If that is not bad enough having reported the theft to management and following up twice during my stay I am yet to receive any formal response from the hotel management. Terrible customer support.
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Date of stay: June 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from A K, General Manager at The Westin Chicago North Shore
Responded Jun 24, 2022
We appreciate the feedback. It's unfortunate you had such challenges during your time with us, and we sincerely apologize. We regret that we couldn't provide you with a perfect experience, and our team will be reaching out to you directly. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for 2 nights for a work meeting. Would definitely stay here again! The pros of this hotel : Nice front desk staff, very accommodating. Large hotel with lots of amenities-especially places to eat within walking distance. Big gym that is well-ventilated. Lots of treadmills and a 2nd room for weights. Nice big pool (I didn’t swim, but it looked nice and well-kept). My room could have used new carpet, but the bed was very comfortable with lots of choices for pillows and the air conditioning worked well. I stayed on the 16th floor with access to the Marriott club. The food in there was awesome and the entire room was well-stocked and staffed. There were 2 robes in my room and nice soft towels. The floor was quiet when I was there and the blackout shades worked well. The cons: Peloton in the gym didn’t connect to the server. It’s also an older model. I was disappointed with that -since they have a huge advertisement in the lobby showing that they had a Peloton in the gym.…
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from A K, General Manager at The Westin Chicago North Shore
Responded Jun 13, 2022
Thank you for sharing this wonderful review, FarAway52075612015! We are very pleased to hear that you had an enjoyable experience at The Westin Chicago North Shore! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for a conference and was disappointed to see how far it is from Chicago and the airport. I spent over $250 in Lyft/Uber rides to go into the city one time and to go to and from the airport. The hotel itself has a beautiful lobby are and comfortable rooms. The rooms are spacious and I enjoyed the comfortable bed and little amenities (like a bathrobe and shampoo in the shower). The food situation though is frustrating... when I asked about breakfast the check-in said "we have a starbucks on site." So the line for the starbucks was quite long each morning and I would've had to wake up an hour earlier to get breakfast before the start of the conference. There is a Dunkin' Donuts in walking distance, but their line gets just as long. There are a couple of restaurants within walking distance, but they get full and one night they didn't have any tables available without a reservation. The room didn't have a microwave in it (I can't remember the last time I stayed in a hotel room with no microwave) so all leftovers were eaten cold. The conference rooms are large and in excellent condition.…
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Date of stay: April 2022Trip type: Traveled on business
Rooms
Location
Service
Room Tip: I was on the 4th floor overlooking the roof of the conference center, with excellent views of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from A K, General Manager at The Westin Chicago North Shore
Responded Apr 16, 2022
Thank you for the feedback. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I always came to this hotel for our anniversary with our children as there is so much to do in the area. Wheeling PD Aquatic Park, Botanical Gardens, SuperDawg, Nickel City Arcade. My kids love this trip. Unfortunately my husband had an accident he didn’t survive and we aren’t a family of 4 anymore. It took a lot of courage for us to come back as 3. This time for winter break. I made a mistake in the reservation process. Destiny was the first person to try and help. I felt like I really messed up and lost our trip. Christina ultimately saved the day for me and without my kids knowing there was any snag in the plans we arrived to the property. We received the warmest welcome from Mario. He explained the parking, our accommodations, which was the most immaculate room with an amazing view. He showed us the elevators, market, the pool and the fitness center. He even made recommendations for fun in the neighborhood. There was breakfast in the restaurant which we enjoyed. The same restaurant I heard even has an elaborate Sunday Brunch which we are adding to the agenda. Thank you to everyone who helped me make this special for my kids and I workout even knowing our situation. The Salerno Fam…
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from A K, General Manager at The Westin Chicago North Shore
Responded Jan 13, 2022
Danielle, we truly appreciate you taking the time to share your excellent review with us. It made us so happy to hear we were able to take care of you and your family during your recent visit and that you loved your breakfast from our on-site restaurant! We're delighted our staff made you feel welcomed and could assist you in any way possible. We'll make sure to share your kind words with Destiny, Christina and Mario. It will absolutely make their day hearing your kind words. Thank you so much for taking the time to leave us this. We hope to have you and you family back soon for another wonderful stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If I paid more for the room it would have gotten 3 stars instead of 4. - Parking: The only close parking is for the on site restaurant or valet parking. Hotel guests are asked to park on either side of the hotel. Check out google maps- it’s NOT close like most hotels would be. Best option is to either valet or park on the south side and walk in through the doors to the conference areas. At least then you’re out of the weather while you get your steps in. - I encountered 3 female employees working the front counters when I arrived around 4 pm or so. The 2 that I spoke with were anything but welcoming. They were cold and standoffish. They made a bad first impression of the hotel. The 2 people at the front counters the next morning were much more pleasant. - The hotel has a slightly elegant, classic style. I enjoyed the older style yet it is tired. It is definitely time for some repairs of the aesthetic nature. Wood furniture is chipped and scraped, stain worn off in areas, cabinet doors no longer closing properly, stains on bathroom counters and in toilet. - Room appeared to be clean although the tiredness of the finishes and the stains would initially imply otherwise. - The room was spacious, comfortable, bed and pillows excellent, HVAC quiet. - The coffee shop was referred to as a gift shop but really is more of a sundry/convenience store with a Starbucks. - I appreciated the robe provided in the room - The hotel was very quiet but did not seem to have many occupants on the night of my stay. - As of 01/2022, the hotel requires masks be worn by everyone in the public areas. I would consider staying here again but would encourage some staff training on welcoming guests.…
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Date of stay: January 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from A K, General Manager at The Westin Chicago North Shore
Responded Jan 9, 2022
Thank you for the 4/5 review! It's excellent you enjoyed your time with us so much! We're delighted you appreciated our classic style, cleanliness, spacious rooms, comfortable beds, peaceful atmosphere, and amenities. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our service and furnishing accommodations with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, we booked your property for a little staycation for my daughters 6th birthday . Cristina the Front Office Supervisor was by far one of the most professional, polite, knowledgeable and friendly staff I have EVER encountered at a hotel. She is a true treasure to your hotel and the reason I will come back .
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Date of stay: December 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had high expectations for my business stay at the Westin. Big, spacious hotel, with large rooms and a very comfortable bed. Hall ways, carpet, lifts, all looking a little tired as were the bathrooms The onsite coffee shop was useful, and good but not always open when you wanted it to be. The onsite Italian restaurant definitely worth a miss as its shuts early Monday/Tuesdays, the service was rude and very poor except for a waitress called Sarah (who had recently started and was very good) but all other staff were definitely not customer facing and the food was definitely not good either
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Date of stay: December 2021Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Traveling Upcoming We were supposed to be getting charged a special rate for an event, and upon booking over the phone, the rep did not give us this rate, also, said i would receive an email, which i never received. Was unaware until we saw the charges, when i called about this to have it corrected, i was told the room was booked as a "non refundable" room, so i was unable to even cancel. We are travelling from NY - I would not have accepted this had I known. Tried to have this fixed with hotel - that made the reservation on the phone and they claimed they couldn't make changes. Terrible service already.
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: Please make sure when booking you aware of all of the loop holes, charges, and restrictions on...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We had a very nice experience at The Westin Chicago North Shore but it was made even better by the extra effort of Verquise Harper. Upon arrival, we needed an extra room. Verquise went above and beyond to get us the best room rate available. We appreciate his extra effort.
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Date of stay: July 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nice hotel but horrible pillows. Hotel is nice, big and updated. Hot tub was being worked on but pool is great for the kids. Gym is nice and lots of eating options within walking distance. My only negative is how horrible the pillows are. When asking for new foam pillows, they brought pillows with barely any foam that basically squish down to nothing. You literally need 4 of these horrible pillows to wedge under your neck to have even the slightest of support. This is a BYOP (Bring your own pillow) hotel.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Just bring your own pillow. Their pillow game is weak.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$162 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin chicago north shore hotel wheeling, westin hotel wheeling, westin wheeling, wheeling westin
LOCATION
United StatesIllinoisWheeling
NUMBER OF ROOMS
412
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Claim Your Listing Frequently Asked Questions about The Westin Chicago North Shore
Which popular attractions are close to The Westin Chicago North Shore?
Nearby attractions include TGI Fridays Wheeling (0.7 miles) and Kilcoynes Redwood Inn (0.4 miles).
What are some of the property amenities at The Westin Chicago North Shore?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Chicago North Shore?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Chicago North Shore?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Chicago North Shore?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Chicago North Shore?
Conveniently located restaurants include Cooper's Hawk Winery & Restaurants, Saranello's, and Spears.
Are there opportunities to exercise at The Westin Chicago North Shore?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is The Westin Chicago North Shore located near the city center?
Yes, it is 0.8 miles away from the center of Wheeling.
Are any cleaning services offered at The Westin Chicago North Shore?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago North Shore?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago North Shore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.