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Extended Stay America - Chicago - Westmont - Oak Brook

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Traveler (33)
Room & Suite (22)
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Overview
  • Excellent40%
  • Very good15%
  • Average11%
  • Poor14%
  • Terrible20%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Multilingual Staff
Pets Allowed
Wheelchair access
2 Star Hotel
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Additional information
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Rooms
Jun 4Jun 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (126)
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1 - 5 of 126 reviews
Reviewed 4 days ago via mobile

I was there for few months and they only have housekeeping once a week for longer stay which is fine but the problem is they never cleaned my bathroom tub, my bathroom and kitchen sink during those weekly cleaning sessions. I complained to the front...More

1  Thank Hardadh
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 3 days ago

Thank you for choosing us. We are sorry for the difficulties you experienced while staying with us. We truly apologize for the cleanliness issues you described. Your feedback has been shared with our housekeeping team in order to prevent such mistakes in the future. We...More

Hotel's Favorite
Reviewed November 14, 2017 via mobile

Heather was great! Friendly and got me everything I needed! Toaster and ice... Also handled problems with my sign up for discounts. She always has a smile. She is a multi-tasked, and gets it all done. Remembered my room and everything.More

1  Thank turkey51
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded November 15, 2017

Turkey, we appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Heather. We will be sure to share your compliments with her. Thanks again from all of us at...More

Reviewed 1 week ago

After staying in a couple of other "extended stay" hotels in the area, I found the ESA Chicago-Westmont-Oak Brook. I've been here for a month. The staff has been truly accommodating. In the mornings I can count on Melany to handle any questions ... and...More

1  Thank glfcart
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 1 week ago

Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and excellent service. We will be sure to share your compliments with our team, especially with the associates mentioned. We appreciate you recommending us and look forward...More

Reviewed 1 week ago via mobile

I’ve stayed at the hotel for total of about 2 years. I found the staff to be very friendly and personable. The hotel is keep cleans and the hotel locations is perfect. I would recommend this hotel to my family and friends. Freddie Howell

Thank freddoe7
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 1 week ago

Thank you for making Extended Stay America your home away from home. We are delighted to read you liked our convenient location and courteous service. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management

Reviewed 1 week ago via mobile

I love the hotel, the service is excellent. I came in early they gave me a room without waiting until 3 p.m. that was awesome and the front desk woman alshey was great. She gave me the double bed room even though i only click...More

Thank dukescleaning
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 1 week ago

Duke, thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you were impressed with our excellent service. We will be sure to share your compliments with our team, especially Alshey. It was a...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$74 - $90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
$74 - $90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveler (33)
Room & Suite (22)
Questions & Answers
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elizabethannmccfra2
March 23, 2017|
Answer
Response from boitommi |
Yes it is close to oak brook mall u can take taxis and lyft, uber etc, good location ! Have a good one.
0
Votes
Edgardo V
March 11, 2015|
Answer
Response from SueH713_13 | Property representative |
Hello, the pull out sofa in the deluxe rooms is a queen size. In addition, the bed in the room is a king size.
0
Votes
Room Tips
"3rd floor is the smoking floor, youll thank me later."
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"The whole area is quiet which is why I gave a 4/5 for the rooms"
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"Regular rooms are longer(my preference), Deluxe is boxier with an extra table and desk. Both have plenty of..."
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"Wi-Fi needs inprovement"
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