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TownePlace Suites Chicago West Dundee/Elgin

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2185 Marriott Drive, West Dundee, IL 60118
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1 room 1 adult
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TownePlace Suites Chicago West Dundee\/Elgin
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39 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 5, 2016

Connecting rooms doors squeak, Beds are outdated....need new ones. Breakfast......very continental. Staff was friendly.....and very helpful. Best thing? The TV Channels. Pool is outdoors. Have to go outside in the freezing....23 degrees to get to breakfast.

Helpful?
Thank R0adtripping
Alan C, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear Roadtripping, Thank you for your review and for staying at our hotel. Thank you for mentioning our great staff and I will pass your comments on to them! We strive to insure that all guests have an excellent stay, and I apologize for the doors squeaking, the outdated beds, and for the location of the breakfast. The Engineering staff... More 

Okemos, Michigan
Level Contributor
25 reviews
5 of 5 stars Reviewed December 29, 2015 via mobile

This is a nice moderate hotel the staff was friendly and very accommodating. We ended up needing an extra night because of a snowstorm and they held it for us as we watched the weather forecast. Rooms are clean and spacious. Breakfast was nice and the warm cookies in the evening were a great extra touch. Thanks Marriott Towne Place... More 

Helpful?
Thank HockeyTen
Sedona, Arizona
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 3, 2015

This hotel is pet friendly, too. Ideal location right near the tollway in between Dundee and Elgin. Sister lives nearby so this is the second time we have stayed at this hotel. Admittedly, the carpets could use a shampoo though. Staff was nice.

Helpful?
1 Thank Diane T
Washington DC, District of Columbia
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed November 8, 2015 via mobile

I hate to give bad reviews, especially when the staff is so friendly and accommodating, but wish someone had told me this before we booked our stay. The hotel is run down; has an element hanging out in front of the buildings at night; there is a smell of international food in the buildings where long-term guests reside; the carpets/rooms... More 

Helpful?
Thank RoseN627

Travelers are raving about these West Dundee hotels

Boca Raton, Florida
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed August 25, 2015 via mobile

I have have stayed at Marriott properties more than 250 times. This is far and away the worst stay of those more than 250 stays. The place is filthy. The room is severe damaged, with dangerous, sharp pieces of broken wood sticking out in a high traffic spot. The coffee maker had someone's old, moldy, fossilized coffee filter. Gross!! Forget... More 

Helpful?
Thank canuckfromflorida
Alan C, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Thank you for sharing your feedback regarding your recent stay and for your loyalty to Marriott. We pride ourselves on providing excellent stays for our guests, and I sincerely apologize for your most recent stay with us. I have insured that the broken items in the room were repaired. Housekeeping staff members have been re-trained to insure that our guests... More 

Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 23, 2015 via mobile

The room was neat and clean. I checked in late, so did not expect a warm welcome and I did not get that either 😊 Breakfast was just OK. That seems to be the norm at all towneplace suites, so no complaints there as well. Overall I got what I expected and am happy. Marriott does a good job maintaining... More 

Helpful?
Thank Pgsdeepak
Kansas City
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 8, 2015

The good: bed comfy, shower pressure good, breakfast decent, staff very nice. The bad: pool looks nasty, horrible stink in the room (had to buy plug in air fresheners and that still didn't help), filthy floors (bottom of shoes and feet black), no tp upon arrival, only 4 towels in a room for 6, no luggage rack for your luggage,... More 

Helpful?
Thank Jamie K
Alan C, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear Jamie K, Thank you for taking the time to share your recent experience at the TownePlace Suites Chicago Elgin/West Dundee with us. I am glad to hear you enjoyed our comfy beds, shower pressure, breakast and our helpful staff. I will share your kind comments to our front desk team! As the cleanliness of our hotel is a key... More 

Joshua Tree, California
Level Contributor
364 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed July 23, 2015

Had interesting stay here. actually booked in at wrong hotel, but settle here for one nite. cancelled the other nites. rooms were alittle worn, facing truck depot- might be suitable for long term stay for business folks needing to be in area. has kitchen and one bedroom suites. was expecting package delivered next day, checked out at 9:45am and package... More 

Helpful?
Thank srimanone
Alan C, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear Srimanone, Thank you for staying with us and leaving your feedback! We are glad to hear that you enjoyed the layout of our rooms with full kitchens. We apologize that your overall stay with us was not satisfactory. We will take corrective action to insure the rooms are quieter and communication is better at the front desk with our... More 

Honey Grove, Texas, United States
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 19, 2015

The hotel staff were friendly and helpful. The room was a decent size which made working in the room comfortable. They had a nice Breakfast selection. The location worked for my appointments, easy on/off freeway.

Helpful?
Thank Joan E
Sherri V, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear guest, We are thrilled to hear your stay with us was enjoyable, and that we were able to accomodate your needs. We look forward to your next visit. Thank you, Sherri V More 

Nashville, Tennessee
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 14, 2015 via mobile

I don't usually give bad reviews but this place (or at least our room) is disgusting. It's filthy and certainly not at all what I would expect from a Marriott hotel chain. Which is the reason I booked it, expecting it to be up to Marriotts standards. The majority of the hotel staff is friendly and helpful. Breakfast was good.... More 

Helpful?
2 Thank Tammy T
Sherri V, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear Tammy, Thank you for taking the time to leave your comments regarding your recent stay at our property. We are disappointed to hear that your stay was not satisfactory. We do appreciate the opportunity to correct these areas of concern for future visits. On the other hand, we are glad to hear that the trip was not a total... More 

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