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TownePlace Suites Chicago Elgin/West Dundee

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TownePlace Suites Chicago Elgin\/West Dundee
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45 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 19, 2016

So i stayed for three nights the 10 of June... Came back the 14 th. for another four nights..Our first sty was booked by Hotels.com We got an two bedroom suite ..Great :-) Next time was booked on Marriots Home page... we got an small room.. no good for me and my daugter.. I asked the lady in the front... More 

Thank JanJohansson
Amie_Wilkerson, General Manager at TownePlace Suites Chicago Elgin/West Dundee, responded to this review

Dear JanJohansson, I wanted to start off by personally apologizing for your last experience with us. I understand that you had made a reservation for a studio room. During that time, we were sold out and did not have any 2-Bedroom suites available. Also, I wanted to express my sincere apology for the way your concerns were handled about this... More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed June 14, 2016

I checked-in online using the Marriott app, and the room was ready for us at arrival. Checkin at the reception took less than a minute - they had the keys ready for us. Full marks for that. Breakfast area was a bit messy, but otherwise they had a decent offering. I stayed in a 2 bedroom suite on the ground... More 

Thank 236sanketj
Chicago, Illinois
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 31, 2016

Perfect mid range hotel to stay if you have an event at the leafs ice center. Staff is friendly and nice. Hotel is clean. Will stay there again next year. The pool is a definite plus. Several restaurants within walking difference.

Thank Sixonthego_50
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 1, 2016

Our family relocated to the area from out of state. We stayed here at the Marriott Towneplace in West Dundee for three months while we learned the surrounding areas. This location is great for investigating the local school options and the housing market. The location is also great for the little charming town of West Dundee. It's full of great... More 

Thank tbirds_13
Charleston, South Carolina, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 15, 2016 via mobile

If you like paperthin walls worn-out mattresses less than comfortable amenities and hostel-like accommodations this is the hotel for you. There was no phone in the room. The tenant across from left his door open the entire time I stayed here as other tenants came and went and cooked and drank and partied.

2 Thank Shawn T
Alan C, Manager at TownePlace Suites Chicago Elgin/West Dundee, responded to this review

Dear Shawn T, Thank you for your feedback and for staying at our hotel! We are always looking for ways to improve our service, and I apologize that your most recent stay did not live up to the lofty standards we have at the hotel to provide each guest with an outstanding stay! I have shared your feedback with appropriate... More 

Travelers are raving about these West Dundee hotels

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 11, 2016

Got a two bedroom suite. The decor is very dated and not reflective of a Marriott property. The facility was clean enough (though many stains on carpet, obviously a pet friendly place), but in poor repair. Had a hard time getting the TV to work. Handles missing, fridge in bad shape, kitchenette in shabby condition. The room was large and... More 

Thank Roam07
Alan C, Housekeeping Supervisor at TownePlace Suites Chicago Elgin/West Dundee, responded to this review

Dear Roam07, Thank you for sharing your experience at the TownePlace Suites Chicago Elgin/West Dundee. As a valued Marriott Traveler, we appreciate your feedback. I want to apologize for the poor repair in our hotel that you experienced. I went ahead and shared all the items you mentioned in your response with my maintenance staff. I also apologize for the... More 

New York City, New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 5, 2016

Connecting rooms doors squeak, Beds are outdated....need new ones. Breakfast......very continental. Staff was friendly.....and very helpful. Best thing? The TV Channels. Pool is outdoors. Have to go outside in the freezing....23 degrees to get to breakfast.

Thank R0adtripping
Alan C, Manager at TownePlace Suites Chicago Elgin/West Dundee, responded to this review

Dear Roadtripping, Thank you for your review and for staying at our hotel. Thank you for mentioning our great staff and I will pass your comments on to them! We strive to insure that all guests have an excellent stay, and I apologize for the doors squeaking, the outdated beds, and for the location of the breakfast. The Engineering staff... More 

Okemos, Michigan
Level Contributor
25 reviews
5 of 5 stars Reviewed December 29, 2015 via mobile

This is a nice moderate hotel the staff was friendly and very accommodating. We ended up needing an extra night because of a snowstorm and they held it for us as we watched the weather forecast. Rooms are clean and spacious. Breakfast was nice and the warm cookies in the evening were a great extra touch. Thanks Marriott Towne Place... More 

Thank HockeyTen
Sedona, Arizona
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 3, 2015

This hotel is pet friendly, too. Ideal location right near the tollway in between Dundee and Elgin. Sister lives nearby so this is the second time we have stayed at this hotel. Admittedly, the carpets could use a shampoo though. Staff was nice.

1 Thank Diane T
Washington DC, District of Columbia
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed November 8, 2015 via mobile

I hate to give bad reviews, especially when the staff is so friendly and accommodating, but wish someone had told me this before we booked our stay. The hotel is run down; has an element hanging out in front of the buildings at night; there is a smell of international food in the buildings where long-term guests reside; the carpets/rooms... More 

1 Thank RoseN627
Questions? Get answers from hotel staff and past guests. Ask a question

24 photos of this hotel

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Hotel & Grounds (2)
Bathroom (1)
Dining (1)
Room/Suite (1)

Management photos: Courtesy of the property manager

All Management Photos (19)
Pool/Beach Area (1)
Dining (2)
Business Center/Function Rooms (1)
Room/Suite (7)
Hotel & Grounds (1)
Other (7)
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  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about TownePlace Suites Chicago Elgin/West Dundee

Address: 2185 Marriott Drive, West Dundee, IL 60118
Location: United States > Illinois > West Dundee
Price Range: $98 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TownePlace Suites Chicago Elgin/West Dundee 3*
Number of rooms: 143
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Also Known As:
Towneplace Suites Chicago West Dundee/Elgin Hotel West Dundee
Towneplace Suites West Dundee
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