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All reviews navy graduation within walking distance great lakes shuttle service navy families my son the hotel offers great place to stay naval base front desk staff hotel lobby home away from home hot tub staff was very friendly boot camp graduation six flags bistro
Like most hotels this one has its good point and it’s flaws. The room we had was a suite but lacked is a fan in the bathroom and loose floor tiles. The bed and pillows leave you wishing you were home with your own but...More
Date of stay: December 2018
Response from Tracy L, Manager at Courtyard by Marriott Chicago Waukegan/GurneeResponded December 14, 2018
Thank you for sharing your feedback in regards to your recent stay. We will be sharing this information with the rest of management to see where we can make changes to make the rooms more comfortable to our guests.
Again, thank you for sharing...More
Good Location, lot of restaurants near by, easily accessible from freeway, helpful staff, good rooms.
Breakfast choice are limited to a small menu as all Courtyard Marriot in USA.
Only negative is I can say is that the hotel shows the age.
Date of stay: June 2018
Thank Vinay Kumar P
Response from Tracy L, Manager at Courtyard by Marriott Chicago Waukegan/GurneeResponded November 19, 2018
Vinay Kumar P
Thank you for your feedback from your most recent stay. We hope that you choose to stay with us again when you are back in the area.
The hotel is close to a junction so not a quiet place, but on the other site easy to find. The hotel is not a new one, so even that renovation is done, and the lobby is quite nice the rooms are still ok but...More
Date of stay: November 2018
Response from Tracy L, Manager at Courtyard by Marriott Chicago Waukegan/GurneeResponded November 15, 2018
Thank you for your wonderful feedback. We understand how important it is for you to have the breakfast included. We have rates available that will include breakfast if that is something that you would be interested in. Otherwise we do have Marriott's in the area...More
We stayed here when we came to Great Lakes for boot camp graduation. The hotel has excelled at attending to families of graduated. The hotel had everything covered for graduates and their families. The major thing I appreciated was the shuttle service to and from...More
Date of stay: September 2018
2 Thank Ann D
Response from Tracy L, Manager at Courtyard by Marriott Chicago Waukegan/GurneeResponded September 19, 2018
We appreciate all of your kind words about our hotel. We are happy that you were able to make it in for the special occation and we were able to be part of the special day. We hope that if you are ever...More
ATTENTION MILITARY FAMILIES---Horrible experience! Don't waste your time or money. Cleaning staff went through our luggage and stole two portable batteries and kindle fire. Had the report run to show who had entered our room and it was the hotel staff only. We had to...More
Date of stay: July 2018
2 Thank Patrick M
Response from Tracy L, Manager at Courtyard by Marriott Chicago Waukegan/GurneeResponded September 14, 2018
Thank you for your feedback. This has been reviewed and followed up with the Operations Manager.
Taking a taxi from ORD was ridiculously expensive - they charge extra as Waukegan is outside of the city. With tip, I ended up paying ~$130. It is much more affordable to book a car in advance. Due to posting guidelines I... More
Taking a taxi from ORD was ridiculously expensive - they charge extra as Waukegan is outside of the city. With tip, I ended up paying ~$130. It is much more affordable to book a car in advance. Due to posting guidelines I can't provide the company I used, but look for limo services in the area. The fare was ~$70, cheaper, & a much more comfortable ride.