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Holiday Inn Express Hotel & Suites Waukegan

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Holiday Inn Express Hotel & Suites Waukegan
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113 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Waukegan
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Showing 111: English reviews
Woodbridge, Virginia
Level Contributor
196 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed August 31, 2015

I hate to write a negative review about this place, because the staff is so friendly and helpful and the rooms are clean. That said, this place needs some major updating. The furniture (sofa and chairs) is pretty old and very low to the ground making it difficult to get in and out of. There is a table with an... More 

Helpful?
Thank Sonia719
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear Sonia719, Thank you for letting us know our opportunities for improvement. It is through your comments that we can improve the quality service and quality product that you and all our guests deserve. We appreciate knowing too that you enjoyed your stay and that we've delivered a memorable stay for you. Thank you for choosing the Holiday Inn Express... More 

Mumbai (Bombay), India
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 15, 2015

It was an absolute pleasure staying in Holiday Inn & Suites A nice place to stay for the money. room was comfortable. Everything is available within the reach. Restaurants & shopping are within the reach. The room was nice and clean and comes with free wifi. The pool area was nice and clean too. The breakfast was ok but did... More 

Helpful?
Thank sridhardontha7
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear Sridhadontha7, We are very excited to know that you enjoyed your stay and that we have provided a memorable stay experience. Our team is committed in providing a comfortable stay for all our guests and we thank you for taking the time to let us know that we have met, if not exceeded your expectations. We believe that the... More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 25, 2015 via mobile

First, I'll say off the bat that the staff that is here is really trying their best. But one person behind the desk is not nearly enough to handle all the guests and issues - lost reservations, people who were not supposed to be checked out were, and non working refrigerators. And, this was just what I witnessed. I was... More 

Helpful?
Thank ebcarroll
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear ebcarroll, Thank you very much for sharing your experience from your recent stay with us. We are glad to know that you appreciated the efforts of our staff to provide your requests. However, we were concerned that you noticed our hotel to be understaffed and we apologize for any inconvenience this may have caused you. Rest assured, we will... More 

Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 19, 2015 via mobile

Stayed here for a weekend for a local graduation. It was the middle of January and freezing but the staff and service at the hotel were warm and inviting. I was especially impressed by the graduation lunch they provided on the day-of for families who didn't have other plans. Clearly the staff is used to this and does their best... More 

Helpful?
1 Thank hoorayfarray
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear HoorayFarray, You truly warmed our hearts with your guest survey. We thank you for taking the time to complete this review. We are honored to have hosted you and your graduate on this very special occasion. We wish you and your graduate well and we hope to see you again soon. Until your next visit. Warm regards, Cecilia Kuhlman More 

Ann Arbor, Michigan
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 13, 2015

Stayed over a weekend attending a local baseball tournament. Room was clean and had comfortable beds. Bathroom also very clean. Hallways were stained and obviously overused as many teams were there, and I get the feeling that there are many there during the season. Free breakfast had a very good selection.

Helpful?
Thank sambra41
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear Sambra41, We're happy to hear that you enjoyed your stay at the Holiday Inn Express & Suites Waukegan. You are correct, we do host a lot of teams specially in the summer and we are glad to be a part of such an exciting event for our families and their players. We hope you had a good turn out... More 

Oxford, Pennsylvania
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 1, 2015

I have stayed in many Holiday Inn and Holiday Inn Express hotels over the years and this by far was the worst stay ever. Front desk staff was efficient but not friendly. A one hour late check-out was denied by the front desk. Hot tub had no pressure in jets, water was luke warm. Pool was extremely cold. Exercise room... More 

Helpful?
Thank Oz K
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear Oz K, We are truly disappointed to hear that we have failed to provide a positive check in experience and a hospitable welcome upon your arrival. We will definitely work on doing a better job in providing you and our future guests a positive first impression. We are looking at improving our fitness room options and have reached out... More 

southern california
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 12, 2015

The HIE was nice, and clean. The breakfast was okay, the normal "extended continental breakfast". Always enjoy the pillows, I like soft, Hubby likes firm so we are both satisfied. The bed is a little too hard for me. My only other complaints are customer relations.It was raining the night we arrived. Asked for restaurant recommendations and was sent a... More 

Helpful?
Thank carlysgran
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear Carlysgran, We thank you for taking the time to let us know about your stay. We are sorry that we did not do a better job of providing you recommendations that are both good and within the immediate area. Our team have since your review been paying more attention to that and letting our guests know first about the... More 

Three Rivers, MI
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 11, 2015

We stayed at this Inn while attending our grandson's graduation from Naval Boot Camp. The rooms, breakfast area and meeting rooms were very comfortable and clean, The staff was excellent and friendly. Keith, working at the front desk, was especially helpful and friendly and made our stay excellent. I would drive out of the way to stay here

Helpful?
Thank papaw60
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear Peacemaker1873, Thank you so much for your feed back. We work hard to ensure that our guests are comfortable and your kind words for Keith is a testament to his dedication and commitment, he will be thrilled to hear that you enjoyed your stay and that he had made a positive impact to your stay. Thank you for choosing... More 

1 review
5 of 5 stars Reviewed May 10, 2015 via mobile

We stayed at the Holiday Inn Express in Waukegan this past weekend while attending the PIR for our son at Great Lakes Naval Base. Highly recommend. The hotel is very clean and convenient proximity to the base. Rooms were clean and meeting room we reserved for one of the days worked out perfectly. Breakfast in lobby also very good and... More 

Helpful?
Thank Peacemaker1873
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear Peacemaker1873, Congratulations to you and your graduate! It is heart warming to hear that you enjoyed your stay and that we were a part of such a wonderful occasion. Keith would be happy to know how much you enjoyed your stay. Keith, like the rest of our team is all about taking care of our guests and providing a... More 

Chicago, Illinois
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 21, 2015

While not overly fancy, this hotel, met the needs of our women's group very satisfactorily. The rooms were nice, with comfortable beds (with choice of pillows--soft vs. firm). There was a good continental breakfast in the hotel's great room, which also offered some hot foods, in addition to a nice selection of standard breakfast items. We had the use of... More 

Helpful?
Thank kslim2014
CHILR, General Manager at Holiday Inn Express Hotel & Suites Waukegan, responded to this review

Dear KSlim, What a wonderful event to host, my team and I were delighted to be a part of it. Thank you for letting us know about your stay experience, we appreciate knowing that we have met if not exceeded your expectations. We hope to be your hotel of choice whenever you are in the Waukegan/Gurnee area. Until then, Thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
This brand new Holiday Inn Express Hotel & Suites in Waukegan, Illinois is near Six Flags Great America and Great Lakes Naval Base.Our Waukegan hotel provides premium amenities and an ideal location off I-94 near the Gurnee Mills Outlet Mall, the Greenbelt Forest Preserve and the scenic Illinois State Beach Park. Your family will enjoy a comfortable stay at our Waukegan hotel near Six Flags Great America, one of the largest theme parks in the US. Our hotel in Waukegan also offers quick access to many other area attractions, like the Rink-Side Family Entertainment Center, Russell Military Museum and the Wildlife Discovery Center. Downtown Chicago is just 45 miles from our Waukegan hotel. Business travelers looking for lodging in Waukegan will be pleased by our Waukegan, IL accommodations, located near Amhurst and North Point Industrial Park and area businesses including CDW, Abbott, Baxter, Akzo Nobel and HSBC. Take advantage of our business services, which include three large meeting rooms, catering available. 24-hour business center and free high-speed, wireless Internet access for your convenience. During your stay at our smoke-free hotel near Six Flags be sure to enjoy the indoor pool, relaxing whirlpool, 24-hour fitness center and complimentary hot breakfast bar. Check out our great Waukegan hotel room deals and start planning your trip to the Great Lakes region today. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Waukegan

Address: 611 Lakehurst Rd, Waukegan, IL 60085-6707
Location: United States > Illinois > Lake County > Waukegan
Price Range: $105 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waukegan 2.5*
Number of rooms: 96
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Also Known As:
Holiday Inn Express Hotel And Suites Waukegan
Holiday Inn Express Waukegan
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