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Hotel Indigo Chicago - Vernon Hills

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Hotel Indigo Chicago - Vernon Hills
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174 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Chicago, IL
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I was actually surprised by some of the negative reviews. We have stayed here twice for college visits and both were great experiences. I don't know if we just got lucky but our room was clean, the staff was pleasant and the complimentary breakfast included in the price was pretty good. We have another reservation this weekend to drop my... More 

Helpful?
Thank KSCoolBreeze
Management response:

Thank you for taking the time to share your review. We are happy to hear your stays have been pleasant and we look forward to arrival. Our team strives to provide great experiences. More 

East Providence, Rhode Island
1 review
5 of 5 stars Reviewed 1 week ago

I work with the sales staff at this hotel regularly for a good number of corporate clients that do business in the area. They are incredibly efficient and overwhelmingly easy to work with. My travelers always have good things to say about the staff throughout their stay - some only for a night and many for up to a week... More 

Helpful?
Thank llander2016
Champaign, Illinois
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here overnight while we were in the area on a mini-vacation. It was very nice and my limited interactions with the staff were friendly. The room was clean and nicely sized. Parking was easy and relatively plentiful. Overall our stay was very positive.

Helpful?
Thank Greg S
Management response:

Greg We're so glad you chose Hotel Indigo for your getaway and pleased to know you enjoyed your stay. With so many refreshing and unique things to do in the area, we look forward to your return in the future. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel staff from the Front Desk to the Sales Team to the behind the scenes team players make the business traveler feel at ease. They are always accommodating to a business' travel needs of consultants who need rooms by the weeks or a VIP with an overnight say. The hotel property has been through some recent FABULOUS upgrades giving... More 

Helpful?
Thank Pamela B
Management response:

Pamela, Your wonderful review warms our hearts and thank you so much for recognizing all our great team members behind the scenes! Their hard work creates incredible guest experiences at Hotel Indigo and we couldn't do it without them. We appreciate your business and look forward to welcoming you & your associates back time & time again. More 

Lake Forest
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Guest with children, accomodations were okay but not really suitable. No soapdishes and the sink was ridiculous. The guest left behind some valuable jewelrey and for 2 days has gotten the run around on recovering the items. Guest is being told to wait for the housekeeping manager to open the lock box. The housekeeping manager has been mysteriously "out" and... More 

Helpful?
Thank JRZ78
IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Dear JRZ78, Thank you for taking the time to write a review of our hotel. It is regrettable that the service you have received did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to follow up on your concerns and have the opportunity to make it up to you.... More 

New York
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel as it was near a golf club at which my employer was hosting an event for clients. While the hotel was cheaply furnished, it was clean. Getting a copy of my folio, however, has proven an impossible task. I first called the property directly (847 918-1400), where I was put on an automatic hold. For exactly... More 

Helpful?
Thank SJBinNYC
Management response:

We are sorry to learn you are having difficulty in receiving a copy of your folio. Your business is appreciated and important to us. If you are still in need of assistance, please contact us again at the hotel directly and ask to be connected with extension 156. More 

Lawrence, Kansas
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel can be best described as an old La Quinta refurbished with "designer" fixtures and furniture. Carpet and "vynil-wood" tiles look cheap but not unpleasant. Bed and bedding were good, we had a great night sleep. Unpacking we've found a disgusting pillow case in the top drawer, which made us doubt about overall cleanliness (we didn't find any other sign... More 

Helpful?
Thank NicoQA
Management response:

It sounds like we fell just a bit short this time, but it won't happen again. Please come back and let us WOW you with the levels of service and excellence that we are known for. We definitely look forward to seeing you soon. More 

Rochester Hills, Michigan
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had never heard of Hotel Indigo until I was looking for a hotel near Libertyville, and found this one at a fantastic price. The hotel is a few years old, but looks and feels brand new. The room was HUGE with hardwood floors, the beds were comfortable, towels thick and fluffy, maid service unobtrusive, and provided toiletries were Aveda.... More 

Helpful?
Thank BarbC73
Management response:

Our entire team is delighted you found & enjoyed Hotel Indigo! As a branded boutique hotel, our guests are pleasantly surprised by our thoughtful amenities including our property's indoor saltwater pool and Aveda bath products. Thank you for your insightful feedback. On your next visit, please ask for a step stool for a little "boost". Your great review gave a... More 

Manhattan, Kansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Shower was broken, the front door of the hotel was collapsing, we found a dirty pillowcase in the drawer... So many mistakes that managers should address before it gets to the customers, I hope the hotel is doing everything to ensure these issues do not re-occur. Too sad Indigo. And please, change your coffee brand.

Helpful?
Thank Mayla K
IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Dear Mayla K, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to... More 

Chicago
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2016

Truly enjoyed our stay and was impressed by the cleanliness and layout of our room. The bed was very comfortable and we enjoyed a very peaceful nite's rest. The front desk clerk was professional and friendly at check-in. She explained the amenities of the hotel and we had purchased online, the breakfast vouchers, for $9.00 (for 2 adults). It was... More 

Helpful?
Thank Chi816
Questions? Get answers from hotel staff and past guests. Ask a question

96 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hotel Indigo Chicago - Vernon Hills

Address: 450 N Milwaukee Ave, Vernon Hills, IL 60061-1537
Location: United States > Illinois > Lake County > Vernon Hills
Price Range: $132 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Chicago - Vernon Hills 3.5*
Number of rooms: 127
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Also Known As:
Hotel Indigo Vernon Hills
Amerisuites Vernon Hills
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