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Extended Stay America - Chicago - Vernon Hills - Lake Forest

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Extended Stay America - Chicago - Vernon Hills - Lake Forest
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43 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Kelly at the desk was very friendly and efficient during my stay. I was impressed with her abilities and professionalism. The rooms were super clean. But mainly I would return just because of the excellent customer service. Kudos to Kelly and management for running such a great hotel!

Helpful?
Thank Jamey J
Gilbert, Arizona
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The young lady who checked us in was less than welcoming. The roomed reeked of curry and opening the window did not help. The toilet was filthy and there was pee splatter and pubic hairs on the seat and rim. So gross!

Helpful?
Thank Rob G
Park Forest, Illinois
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2016

We were greeted with a smile in the wee hours of the morning, our car had a blowout. This is a nice friendly and clean place to stay inside and out.The staff goes up and beyond the call of duty. There was a young lady there who took all of us to Ernie's where our car was, she wouldn't let... More 

Helpful?
1 Thank Esquire19
Manager_11525, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for posting a review of our hotel. I am glad to hear that you found our hotel to be friendly and clean during your visit with us. I'm happy that we were able to assist you while you got your car fixed. I will be sure to share your kind remarks with our staff. Thank you for choosing... More 

Chicago, Illinois
2 reviews
3 of 5 stars Reviewed June 29, 2016

Rooms are clean, kitchen is not too clean you can smell someone else food being cooked into your vent. Room service is not too good they don't clean bathrooms really well I guess just put in fresh towels. Also lack a basic necessities in their breakfast like milk and cereals. Sleep was good.

Helpful?
Thank sdetlie
Chennai (Madras), India
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 26, 2016

There were two pleasant surprises for me this time during the short business visit. 1) They have arranged for a pick up and drop to the near by prominent offices. 2) They also arrange for visit to the Malls and Vegetable garden shop 3) On wednesday evening..while returning after a hectic day...found to my surprise - popcorns, lemonades and cookies... More 

Helpful?
Thank KumarJUN
Manager_11525, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank for such kind words in your review. I'm thrilled to know you enjoyed our hospitality and customer service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Tucson, Arizona
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 13, 2016

I love this Hotel location in Vernon Hills because it is near my project, near a top notch mall, great variety of restaurants within 2 miles and in an upscale suburb of Chicago. The area is safe at night too. Additionally, the staff at this hotel are excellent. They go out of their way to ensure you have a great... More 

Helpful?
Thank David W
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 21, 2016

This was my first time at an Extended Stay and I must say I was pleasantly surprised with the hotel. My room was very clean, the front counter gal was friendly and it was close to my clients office. My favorite thing was the bed, it was the best nights rest I have ever had in a hoteI. I need... More 

Helpful?
Thank 67billwilltravel
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to exceed your expectations! It’s great to read that you enjoyed our comfortable beds as well as our friendly customer service. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Vernon Hills, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 2, 2016

My friend has been staying at this particular Extended Stay for a rather long time - approx 8 years. She's disabled and their rooms have little kitchenettes so it's perfect for her needs. Unfortunately, for nearly a week their elevator has been out of service - and she's on the third floor. Again - she's disabled and unable to navigate... More 

Helpful?
1 Thank Linn G
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time to provide feedback about our hotel. We strive to provide our guests with all the comforts of home, so we are disappointed to read about the service and maintenance issues you experienced. In response to your feedback, our elevator has been repaired and we have taken steps to ensure that each guest has a... More 

Travelers are raving about these Vernon Hills hotels

United Kingdom
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 15, 2015

Clean room, friendly service, great price!! General Manager, Diana, is the best! Near mall area, lots of restaurants and shopping. Grab and Go Breakfast has enough to get a quick start. Love that Extended Stay Partners with American Cancer Society and donates a $1 for each room sold!

Helpful?
Thank Wayne H
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

The staff and I read your review, and would like to thank you for expressing such positive feedback in regards to your most recent stay. We are glad to know that you were completely satisfied with not only our location, but with all the amenities our hotel has to offer. The staff and I would like to thank you again... More 

Urbana, Illinois, United States
Level Contributor
3 reviews
2 of 5 stars Reviewed September 24, 2015

I typically only stay at Hilton properties but when I couldn't get a price within my company budget, I had to look elsewhere. I never knew how thankful I should be that I only stay at Hilton properties because the drop off in quality at other hotel chains and brands is steep. When I checked in I went up to... More 

Helpful?
Thank Brian A
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that we were unable to meet your expectations. Your comments were reviewed by our staff, and we will continue to coach and train our team to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking

Additional Information about Extended Stay America - Chicago - Vernon Hills - Lake Forest

Address: 215 N Milwaukee Ave, Vernon Hills, IL 60061-4304
Location: United States > Illinois > Lake County > Vernon Hills
Price Range: $74 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Vernon Hills - Lake Forest 2.5*
Number of rooms: 128
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Also Known As:
Extended Stay Vernon Hills
Vernon Hills Extended Stay
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