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Extended Stay America - Chicago - Vernon Hills - Lake Forest

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215 North Milwaukee Avenue, Vernon Hills, IL 60061
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1 room 1 adult
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Extended Stay America - Chicago - Vernon Hills - Lake Forest
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36 Reviews from our TripAdvisor Community

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Vernon Hills, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

My friend has been staying at this particular Extended Stay for a rather long time - approx 8 years. She's disabled and their rooms have little kitchenettes so it's perfect for her needs. Unfortunately, for nearly a week their elevator has been out of service - and she's on the third floor. Again - she's disabled and unable to navigate... More 

Helpful?
Thank Linn G
United Kingdom
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 15, 2015

Clean room, friendly service, great price!! General Manager, Diana, is the best! Near mall area, lots of restaurants and shopping. Grab and Go Breakfast has enough to get a quick start. Love that Extended Stay Partners with American Cancer Society and donates a $1 for each room sold!

Helpful?
Thank Wayne H
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

The staff and I read your review, and would like to thank you for expressing such positive feedback in regards to your most recent stay. We are glad to know that you were completely satisfied with not only our location, but with all the amenities our hotel has to offer. The staff and I would like to thank you again... More 

Urbana, Illinois, United States
Level Contributor
3 reviews
2 of 5 stars Reviewed September 24, 2015

I typically only stay at Hilton properties but when I couldn't get a price within my company budget, I had to look elsewhere. I never knew how thankful I should be that I only stay at Hilton properties because the drop off in quality at other hotel chains and brands is steep. When I checked in I went up to... More 

Helpful?
Thank Brian A
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that we were unable to meet your expectations. Your comments were reviewed by our staff, and we will continue to coach and train our team to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able... More 

Travelers are raving about these Vernon Hills hotels

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 24, 2015 via mobile

Decent stay with very responsive staff. Good facilities inside room...Room space is also fine. Proper cutleries provided so that you can enjoy your cooking. Location is also very good.. offices and shopping spots are nearby. Overall comfortable stay at this hotel. Recommended for travellers for sure.

Helpful?
Thank himanshu20
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

I appreciate you taking the time to write such a positive review. I am glad to read that you were pleased with the customer service and amenities we have to offer. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Bloomington, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 4, 2015

The check-in was easy and painless. It was the last pain-free moment I had at this hotel. The room was hot because the air conditioning had been turned off. Not turned down, turned off. Every suites inn I've ever stayed at had a ready supply of dishes, pots, pans, silverware and cooking utensils. Not here. You had to order them... More 

Helpful?
Thank Paul E
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. To make sure this doesn't happen again, we will make sure to inspect the air conditioning units... More 

Redmond
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 23, 2015

This hotel will meet your needs if you company is cheap (like mine) and you need a place to stay for a longer term stay. I only stayed there for one night, so my stay was just okay. My room was clean. The hotel doesn't broadcast HD quality television in the rooms which made watching the NBA Finals a less... More 

Helpful?
2 Thank Kentcomp
Columbus, Ohio
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 8, 2015

We have stayed here several times but this time was not a good experience from check in to check out. On check in we went to the room to find it hadn't even been cleaned, so back to the front desk at which time they very apologetic and gave us another room. The next day we reported the noisy smelly... More 

Helpful?
2 Thank Mickey60_10
Manager_11525, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time out to share with us your most recent experience at our location. As we strive to ensure our guests overall experience is exceptional it looks like we fell short of that. I will use the feedback you gave me to coach and train our staff to handle maintenance issues in a more timely manner,... More 

Berwyn, Illinois
2 reviews
5 of 5 stars Reviewed June 29, 2015

Angelica at front desk was.....WONDERFUL, We had issues with another place , so she went out of her way to make our stay here Great from start to finish, and after a 12 hour crazy day we needed that...........

Helpful?
Thank Teri K
1 review
5 of 5 stars Reviewed June 2, 2015

Vernon Hills Extended Stay is the best amongst all Extended Stay I have stayed so far since 2001. The Customer Service and the Manager are extremely amicable, very professional, very friendly, too-too good people. Its just like staying with your extended family in Extended Stay Hotel, specially Vernon Hills branch. The review is based on staying in the hotel branch... More 

Helpful?
Thank Rahul N
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am glad that you were pleased with the great service you received from our staff. It's great to know that we provided you with a home away from home experience. Thank you again for your feedback. We hope to see you again soon. More 

1 review
4 of 5 stars Reviewed May 30, 2015 via mobile

Had a great time. Clean rooms, nice, friendly staff. A little understaffed at times. Overall nice,quiet place. Really close to shopping and food. RTC is about 15-20 minutes away. Very nice area. Thanks !!!

Helpful?
Thank txnavydad
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