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Four Points by Sheraton Chicago O'Hare Airport

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667 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Chicago O'Hare Airport
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Showing 627: English reviews
Valparaiso, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 27, 2014

We came to this hotel for a night away with my husband, the first room was dirty when we walked in the sheets looked as if they where not changed, and when I went to put our stuff in the closet I found a bag of clothes already there, Well we got changed to the Priority floor and this was... More 

Helpful?
Thank rae0805
Seattle, Washington
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed September 18, 2014

Just arrived 20 minutes ago to this hotel after a very long flight...midnight, and a long drive in the morning. Closet door off the hinges; Pen stains on the bedspread; Huge water stains on one wall; Leather chair cracked and very worn; TV will not work; "Free" wifi goes down every few minutes; Neither temperature control brings air into the... More 

Helpful?
1 Thank SeattleBizMom
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear SeattleBizMom, Thank you for your review and loyalty to Starwood. We sincerely apologize for the poor conditions you described. Maintaining clean accommodations is very important to us, and what you mentioned is unacceptable. We hope that you brought these things to our attention while on site so we could repair the TV, AC, and closet. I am happy to... More 

Travelers are raving about these Schiller Park hotels

1 review
1 of 5 stars Reviewed September 18, 2014

This is the first time in a long time that I have stayed at a Sheraton Four Points. Based on my experience, it will be a very LONG time before I stay at one again. We stayed here for a business meeting and everything in the facility is old and decrepit. There was a blood stain on a curtain, the... More 

Helpful?
Thank MomoMC25
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear MomoMC25, We sincerely apologize for your dissatisfying experience while staying with us. While we are undergoing a renovation to update the property, what you described is unacceptable. Rest assured, your comments have been addressed and properly handled to ensure this does not happen in the future. Again, we are very sorry to disappoint you, and we genuinely hope you... More 

Olive Branch, Mississippi, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 18, 2014 via mobile

I stay at numerous hotels throughout the country for work...this one is undergoing remodeling...but they're doing a great job keeping it clean the staff is friendly and there is a restaurant and bar attachedif you are looking to stay close to the airport clean reputablein a friendly atmosphere I would say this is the place

Helpful?
Thank Hugo E
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Hugo E, Thank you for your kind review! We always strive to provide excellent service to our guests, so we are pleased to hear you experienced this quality of service while staying with us. We appreciate you sharing your review with us and future guests, and hope to see you agan should you return to the area. All the... More 

2 reviews
2 of 5 stars Reviewed September 17, 2014

Stayed here for a company meeting and was shocked that my company picked this location. Gross! Positives: Close to airport Decent size rooms Fine for a one night layover Negatives Every dish, cup, and utensil was dirty. Every one! Elevators are awkwardly small. Never would think to review an elevator till stepping in this very small box. AC didn't work... More 

Helpful?
Thank Wearyworkernj
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Wearyworkercj, Thank you for your thorough review. While we are glad you enjoyed our convenient location and guest rooms, we are sorry to hear you did not fully enjoy your experience and apologize for the inconveniences you experienced in regard to your guest room and bathroom. We appreciate you providing this feedback with us as it helps us identify... More 

Washington, DC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 14, 2014

Definitely been to better, nicer, airport hotels around the country. The service was to the point. Not friendly in the least. I usually don't mind but I had to request a change of room since there was a problem in the room and the process to change room was met with total silence until the front desk staff handed me... More 

Helpful?
1 Thank bio_cons
Denver, Colorado
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed September 13, 2014

I stayed at this hotel because it was close to the airport and would save me time to catch my flight. DO NOT STAY HERE!!! The rooms were dirty and I had Mosquitos flying around in the room. You are better staying elsewhere.

Helpful?
1 Thank MissERM
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear MissERM, Thank you for taking the time to provide us with your honest feedback. We are disheartened to hear you were dissatisfied with our accommodations. Maintaining a clean environment is very important to our team. Rest assured, we have shared your comments with our housekeeping team to ensure our standard of maintaining a top notch environment is upheld. Thank... More 

Arles, France
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 9, 2014

Close to the airport, all necessary in the rooms. The furniture is old enough but I guess the hotel already has the reconstruction plan. No air conditioning in long coridors so it is not very nice way to the rooms from the hall. The waiters in the restaurant are not friendly at all ! Only negative impression from restaurant because... More 

Helpful?
Thank Varvara V
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 3, 2014

I read the last review so I made sure not to put the key anywhere near my cell phone. We parked, got up to our room and the key was dead as a door nail. Annoying. The guy across the hall is on the phone talking in a normal voice and I can hear every word he's saying (as I... More 

Helpful?
1 Thank morwen2
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear morwen2, We apologize for the complications you experienced with the key cards and are sorry for the inconvenience they caused. It is extremely important to us to maintain a clean environment, and while we are very sorry your original room did not uphold this standard, we are glad you moved to another room that met your expectations. Again, we... More 

the couch
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 2, 2014

This hotel needs a little management help. I have stayed in many, many Starwood properties and I really suprised they haven't revoked their membership. They are doing renovations which is a plus. However, they need some staff renovation as well. We stayed for 2 nights and on the first floor a dirty room service cart with the same half empty... More 

Helpful?
2 Thank wildboar86ed
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear wildboar86ed, Thank you for taking the time to share your review with us. We are very sorry to hear not everything went well for your during your stay; however, we have addressed your comments in regard to cleanliness and our restaurant to our team so that experience is improved. Again, we apologize for disappointing you, and we hope you... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 

Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Address: 10249 Irving Park Rd, Schiller Park, IL 60176-1453
Location: United States > Illinois > Schiller Park
Price Range: $112 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
Reservation Options:
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Also Known As:
4 Points By Sheraton Chicago o`Hare Airport
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
Four Points Chicago
Chicago Four Points
Schiller Park Four Points
Schiller Park Sheraton
Sheraton Schiller Park
Four Points Schiller Park
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