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We chose the hotel because of the location and the price. The hotel room was above average but the downstairs lobby area was very dirty. We had to take two hairdryers back because they did not work and made the attendant actually test the third...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Chicago - SchaumburgResponded August 29, 2016
Dear Valued Guest,
Thank you for staying with us recently and for taking the time to leave us with your feedback. I sincerely apologize for any inconvenience you may have experienced with our lobby and the hair dryer provided. Rest assured that it is in...More
What a great visit. There are so many little details that make this hotel stand out from the rest. I have stayed here in the past. The moment I walked in the door I was greeted by my first name a genuine welcome back. There...More
Good aspects: Good value for the money, good breakfast - great staff member overseeing breakfast, good location, clean rooms (although very small).
Frustrations: In my initial reservation, I had reserved for 3 adults and 1 child (15). There was an extra $10 per night charge...More
Thank Brian C
Response from IHGService, Guest Relations Manager at Holiday Inn Express Chicago - SchaumburgResponded August 11, 2016
Dear Brian C,
Thank you for leaving us a feedback. Providing excellent customer service and comfortable stay are some of the things we pride ourselves in and it is nice to know that the room cleanliness and breakfast experience are at par. However, we regret...More
We were in town for soccer tournaments and this is where we were assigned to stay. Very clean hotel. Very friendly staff. Helpful and accommodating. The rooms were very small compared to other places we've stayed. I would stay again.
Since we aren't familiar w...More
Response from ashleymerlin1, General Manager at Holiday Inn Express Chicago - SchaumburgResponded July 14, 2016
Wonderful! We are so happy to hear that you enjoyed your stay with us here at the Holiday Inn Express/Schaumburg. Our hotel is conveniently located near so many attractions within Schaumburg, that we really want to WOW you not only as our guest, but as...More
Found this hotel as a partner with Lego Land Discovery Center. It "included" tickets to the center, activity packs for the kids, hot breakfast, a pool...perfect for our mid-June vacation, I thought! We got there early and picked up our tickets (they were out of...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Chicago - SchaumburgResponded July 3, 2016
Thank you for staying with us and sharing your most recent experience at the hotel. I am pleased to note that you liked the good quality of breakfast selection. We work diligently to ensure our facilities and services are superior and we try...More