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Chicago Marriott Schaumburg

3.5 of 5
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50 N Martingale Road, Schaumburg, IL 60173
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1 room 1 adult
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Chicago Marriott Schaumburg
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387 Reviews from our TripAdvisor Community

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Menomonee Falls, Wisconsin
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was in Des Plaines for work and decided to stay at this Marriott. Got an email from the GM of the hotel, which was welcoming and low and behold who greeted us at the door when we got there, the GM, Rick Hulse. I also got an email thanking us for our stay, which was very refreshing. I think... More 

Helpful?
Thank BobbyRose
richard H, Manager at Chicago Marriott Schaumburg, responded to this review

Hello Again, Bobby/Rose, You may feel Rick and Rich are overdoing it with the personal greeting! We are just trying to be in the right place at the right time to be 'of service' to our guests. According to so many of our visitors the whole team enjoys serving. The best news to us is that you enjoyed both your... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for 4 nights in January 2016, I cannot fault anything, the staff are friendly and helpful, a special mention to Rich who shuttled me around Schaumburg ! There isn't much around the hotel, but with the shuttle it only takes a few minutes to reach restaurants/bars and Woodfield shopping mall. The rooms are basic, but comfortable, breakfast... More 

Helpful?
Thank Andy B
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Good Day, Andy B, and thank you for the rave Review on your current visit to our hotel. The hotel's food and drink options worked well for you! Also. our red 'M' van was a plus for easy trips around the neighborhood. Thanks also for acknowledging our service staff. More 

Bloomingdale, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is not what I have come to expect from Marriott. I think that they should lose their franchise. No refrigerator. Carpet worn to threads in some places. Tiny rooms. Staff seems unwilling to honor gold upgrades. Look elsewhere if you want a weekend away.

Helpful?
Thank Beng0shi
richard H, Manager at Chicago Marriott Schaumburg, responded to this review

Good Day, Beng0shi ! Comments are appreciated from all our guests. For a weekend stay, we are one of the area's favorites due to our in-house events and venues in our neighborhood. We sure wish we had a little more information about the circumstances that lead to your disappointment. We apologize for the problem! Because we do a great business... More 

New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

great hotel great staff I was working in the area - and stayed there regularly for over a year - the concierge lounge was a big advantage for me and the women who work their especially the one at night - went out of her way to be helpful (and always very pleasant) not only to me - but as... More 

Helpful?
Thank VeronicasNewYork
richard H, Manager at Chicago Marriott Schaumburg, responded to this review

Hello, VeronicasNewYork, It's nice to hear from you! The loyalty you show as a regular visitor to our hotel means the world to us. Thanks for acknowledging the team's service. How much benefit you have using our Concierge Lounge is also great. We will see you again, soon. More 

DeForest, WI
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was fine, check-in went quick. Problems came when we came back to our room around 10 PM and found 10-12 kids racing up and down the hallway - one riding a hoverboard - and making a ton of noise. No adults in sight!. Around 2:30-3:00 my husband went to the ice machine down the hall and found a... More 

Helpful?
Thank jaw9961
richard H, Manager at Chicago Marriott Schaumburg, responded to this review

Greetings to jaw9961, We appreciate your Review of New Years Eve. The hotel being overall fine and the ease you experienced with check-in are so important! Thanks for noting this. We are pleased this worked well for you and your family. You witnessed the behavior of children left unsupervised by their adults. This is an issue that the hotel respectfully... More 

Jakarta, Indonesia
Level Contributor
173 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
4 of 5 stars Reviewed December 28, 2015

Check in was quick and I was given a room on executive level. Rooms are not huge but are large enough, and the temperature control works! Lots of power outlets and everything perfectly functional, except the desk was wobbly. Gym open 24 hours and has a nice selection of relatively new life-fitness equipment. 3 ellipticals, 2 bikes, 4 treadmills, dumbbells... More 

Helpful?
Thank j889814672
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Happy New Year, J8898... Thanks for your fine Review on your holiday, leisure time stay with us! Your kudos on efficient check-in, concierge lounge, room function, in house fitness center and restaurant are appreciated. We understand how important these amenities are to you. So, knowing how this enhanced your enjoyment is just great news! More 

McAllen, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 15, 2015

Have stayed on this property several times, always impressed on how the local team makes everything possible to make feel comfortable and taking care of your needs. Going beyond the expectations when you really need help. Hotel is well maintained, could do a little better on small repairs in the room, but quick response from the maintenance team whenever you... More 

Helpful?
Thank Richard G
richard H, Manager at Chicago Marriott Schaumburg, responded to this review

To Our Loyal Guest, Thank you for the fantastic Review regarding the service you receive during your visits to Marriott Schaumburg! Our team truly enjoys being 'of service'. You are kind to acknowledge them for clearly excelling. More 

San Juan, Puerto Rico
2 reviews
4 of 5 stars Reviewed December 15, 2015 via mobile

Arrived late and was very hungry, too tired to get out again for Dinner so I tried the hotel restaurant. Great Service, wine selection and menu offerings. Had the grilled Salmon with Asparagus. I will definitely have this again.

Helpful?
Thank Tricia C
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

HelloTricia C, Glad you enjoyed one of our favorite chef creations, the seasonal wild caught salmon. It is tasty! Thank you for telling us how much you enjoyed your selection. More 

Louisville, Kentucky
Level Contributor
110 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed December 14, 2015 via mobile

So if you are staying at the Marriott I highly recommend getting a room on the concierge level. That gives you access to the room on the 14 floor. You get breakfast in the morning and h'orderves at night. The gym on the first floor is good; they have enough treadmills to get a good cardio in plus free weights... More 

Helpful?
Thank Logan s
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Hello, Logan, the best news is you are really enjoying yourself at our hotel ! As a guest with a longer stay and repeat visits we strive to provide you 'a home away from home'. Thanks for your testimonial! More 

Champaign, Illinois
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed December 10, 2015 via mobile

This hotel looks really nice on the website, however it is not as it appears. I love Marriotts and I am a Marriott Rewards Member but I am not satisfied with my stay. The staff was extremely nice, professional, and prompt and could not have been any better. However, service alone is not enough. The elevators were really out of... More 

Helpful?
Thank Sam T
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Good Day, Sam T, Thanking our service professionals for their success in serving you well during your recent stay is much appreciated! Our service team plays such a positive role in our success. Phase three of our current renovation is under way during the quieter winter months.The renovations are coordinated closely to meet Marriott standards. Our guest response to the... More 

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