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Extended Stay America - Chicago - Schaumburg - I-90

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Extended Stay America - Chicago - Schaumburg - I-90
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54 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Schaumburg, United States
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed July 1, 2016

After reading other reviews I was afraid of bed bugs but had NONE! While the room had a unpleasant musty odor upon arrival the room overall was acceptable. It is way basic but it did the trick for the $100 I paid including taxes & fees on hotwire after a $20 off $100 code. I think $50 per night is... More 

Helpful?
Thank Carla C
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Carla - Thank you for your review. We're sorry to hear that our hotel was not as clean as you had expected. We will review your feedback with our housekeeping team to ensure your experience is not repeated. Thank you again for bringing this to our attention. We hope to have the chance to provide you with a better experience... More 

Indianapolis, Indiana
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 5, 2016

Let me start by saying that I got a really good deal on this place. I did my due diligence and read the awful reviews and such. I gotta tell you.. after reading the reviews, I was a little scared. The front desk staff was accommodating, pleasant and professional. Although there were no dishes in the room, the person that... More 

Helpful?
Thank tb0027
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced. I will be sure to share your feedback with our housekeeping staff and will make sure we are thoroughly inspecting our linens. Still, I am glad to read that you had a satisfactory stay and enjoyed our... More 

Cincinnati, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 15, 2016

Simply stated, the Management and Staff were excellent. They went above and beyond to meet my needs consistently over a four month period of time. They were always accommodating and there is not a better value for the services rendered. The property is well maintained, clean, and run efficiently.

Helpful?
Thank RodneyVincent
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you for taking the time to write such a wonderful review. I am so pleased to hear that we provided you with exceptional customer service! I will be sure to share your feedback with our entire staff. It’s great to read that you found our hotel to be a good value! Thank you again for your kind words. The... More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed March 4, 2016 via mobile

I booked a room here ..What a horrible experience.When my husband and I woke up the next day, we had been bitten by bad bugs.We pulled back the bedding it was filthy, all types of stains..When we pulled the bed from the wall obviously house keeping doesn't clean behind there. There was an empty condom wrapper..Just gross!! I would NEVER... More 

Helpful?
Thank Elaine M
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate... More 

Schaumburg, Illinois
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed February 29, 2016

Again I find myself at this property.I enjoy the stay and again really good experience with the staff.Gen. manager and his staff are pleasant and attentive to your needs.the location is close to dinning and shopping.I find no reason not to stay again at this property.

Helpful?
Thank number269
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a good experience and enjoyed our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Baltimore, Maryland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

This place is definitely a home away from home. Full kitchen with everything necessary utensils and cookware to cook a complete meal. I stayed here for 5 days while searching for a house as I moved from another state. Never saw housekeeping while there. I stayed a 5 days.

Helpful?
1 Thank Chantele B
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that we failed to explain our housekeeping policy. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. We are sorry for this issue, but are glad to read that... More 

Palatine, Illinois
2 reviews
1 of 5 stars Reviewed November 30, 2015

I stayed here for 3 weeks in November because the normal hotel where I stay was booked up. The staff is great when you can get them. Don't try late at night or early morning. They say to use the phone but the several occasions I did, either no one answered or went to a service who never relayed the... More 

Helpful?
Thank tomgX1848XH
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that your stay was not to our company’s high standards. To prevent this from happening again, I will coach our staff to ensure we are responding to guest needs in a timely manner as well as closely inspecting our linens and dishware sets.... More 

Schaumburg, Illinois
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 20, 2015

Manager Jim and his staff go the distance to make your stay as pleasant as possible,I find that everyone was helpful and accommodating.Nice grab and go beverages, breakfast snacks,clean,and a good location.

Helpful?
Thank number269
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to read that our staff went above and beyond to provide you with a great stay! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
3 of 5 stars Reviewed August 26, 2015 via mobile

The hotel wasn't very good but it was decently priced. The carbon monoxide monitor was beeping through the night but staff was very apologetic and gave me a discount on the room. Katie checked me in and she was so friendly and helpful.

Helpful?
Thank Kelly P
Houlton, Maine
1 review
1 of 5 stars Reviewed August 21, 2015 via mobile

First of all, let me start by saying not only have I stayed in many hotels this past year but I am also employed by a different hotel chain, working the front desk, so I have an idea of how this hotel business works and to go even further- customer service. The level of incompetence that the front desk staff... More 

Helpful?
Thank Ronna P
Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review

Thank you for taking the time to complete a review. I sincerely apologize for your experience at check-in. To uphold our company’s high standards, I will be reviewing our check-in procedures with our front desk staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, please reach... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Schaumburg - I-90

Address: 2000 N Roselle Rd, Schaumburg, IL 60195-1912
Location: United States > Illinois > Schaumburg
Price Range: $71 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Schaumburg - I-90 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Schaumburg Extended Stay
Extended Stay Schaumburg
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