There was pet hair all over room. The front desk said "that might be the case in all rooms". The inside of toilet was not cleaned. The bar was closed and did not open during our stay. There is seating in the back but no umbrella, so sitting outside was very uncomfortable.
This hotel is accommodating to pet owners but not for those that are not pet owners. Rooms are not designated for pets and those that are allergic to pet hair. So beware. The rooms are not fully cleaned and only surfaced cleaned to allow quick turnover for the next guests. Towels were not cleaned, pet hair was found on the couch in the room, it takes 15 minutes for the hot water to heat up, and the hallways have a weird odor.
The hotel was to say the eats disappointing. The hallways to my room were smelly, dog or animal hair everywhere. No hot water the only positive was the front desk clerks were very friendly and accommodating!
Horrible. Dirty. Two Phone in room do not work, Coffee Maker does not work, AC sounds like a tractor, dents and scuffs, toilet clogs. Outlet plugs pulled out and falling off wall. Not recognizable as a Hyatt. Littered with smokers direct in front entrance. Will not return.
I will Never stay at a Hyatt hotel again… The phone was dirty and didn’t work. The couch had so many nasty stains on it and smelled like urine. The mattress also had stains In it. Dust was everywhere and our room never got clean. We asked for towels and they told us they didn’t have any. This was the worst experience I’ve ever had at a hotel. I went to the front a few times and no one was at the desk , I had to wait. 0/10 wouldn’t recommend!!
I love this hotel. Rooms were very clean and comfortable. Christina and Jade were very helpful and knowledgeable about what was around. I will definitely be staying here again. Didn’t get to use the pool or hot tub because of time constraints but definitely plan on making time during my next visit
Very professional, friendly and accommodative staff. Prime location of the hotel, close to everything - shopping, nice restaurants, entertainment, parks and major highways. The Building has the “Charm” of the older construction, creating very warm, welcome, inviting atmosphere. The rooms are clean and have small kitchen attached to them. Overall very positive experience and can easily recommend the hotel to everybody traveling to Schaumburg IL area.
The front desk staff was great. The attendants for breakfast was pleasant and helpful. The hotel was very quiet and clean. I was disappointed that the H Bar was not up and running. I wanted the full experience! Maybe when I go back they will have a bartender. I am ready to go to this location!
I traveled for five years, and I have stayed in many rooms. I chose this place because generally Hyatt House are really nice. This one was not so nice. The floors felt gross on my feet, the sofa bed was horrible, and the room smelled like a locker room. The staff was amazing! They went above and beyond my expectations. I felt like the room could have used a deep deep cleaning though.
For the money I spent, wholly unacceptable property. Rooms in bad shape, workout room with non functional equipment. Bar is NOT open. Not worthy of a Hyatt property. Didn't even bother with management as they know the condition... give us Super 8 experience with Hyatt price tag.
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