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Residence Inn Chicago Schaumburg/Woodfield Mall

1610 McConnor Pkwy, Schaumburg, IL 60173-6800
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Traveler (55)
Room & Suite (50)
Dining (6)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Chicago Schaumburg/Woodfield Mall
Updated 07/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#10 of 33 hotels in Schaumburg
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business center
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Separate dining area
Separate living room
Wardrobe / closet
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish, Italian, Portuguese
Hotel links
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222Reviews2Q+A43Room tips
Traveler rating
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Most Recent
Mel4e wrote a review May 2022
5 contributions1 helpful vote
If I could rate this hotel a thousand stars, I would. These are incredible people who go above and beyond in extraordinary ways, and my family will forever be thankful. Last week we began an unexpected move across the country, from Montana to Ohio, with our four girls, two old lady dogs, and one under-enthusiastic cat. On the second night of our three day journey we arrived at the Residence Inn in Schaumburg. It was late, we were all tired, and our nerves were tense as we walked into the lobby to check in. We were greeted warmly, treated kindly, and offered so much grace that we relaxed, paraded through to our room, and took the girls for a highly anticipated swim. The next morning we rose early to hit the road as we had a tight schedule to get to our storage unit and return U-Haul trailers all in places we had never been before when we discovered our cat, Shadow, was missing. We looked EVERYWHERE! We didn’t think she could have gotten out, but after searching in, under and around everything in the room, we took to walking all the floors and outside. We looked for hours! We talked to the staff and they gave us extra ideas and offered support, but still no sign of our beloved cat. With broken hearts, during an already hard move, we had to make the decision to leave without Shadow. We left her kennel with the front desk in case she turned up, were comforted by the staff that they would search even more after we had left, and then with tears running down, we continued towards Ohio. The girls wept for hours, and I questioned my motherhood all the way, knowing this tragedy would mark this move forever. We were nearly to Toledo when my phone rang. It was Seth telling me they had found Shadow! She was ok!!! He told me they had taken apart the room and found her up inside the sofa bed (where we had looked many times, moved, crawled in, sat on, cried in etc…cats….). He said she was scared but safe, and they would look after her until we could return later that evening. My aunts who were visiting our destination of Toledo, and knowing we still had an hour left, would have to unload, and then drive back four hours, jumped in their rental vehicle, met us to get two of our daughters, and headed to Chicago to collect one very lucky cat. The next shift had come shortly after finding Shadow, and Darryl watched over her all evening until her ride home arrived. They had made a haven for Shadow, comforted her, and kept her well and good long into the night. What almost was a wrenching tale of sorrow was transformed into a story of human goodness that we will carry with us forever. Thank you to Seth, Darryl, Wolfe, Rudy, Diana, Christy and everyone who played a part in making our family whole again. You have made a huge difference in our lives, and my guess is, that your goodness impacts people in big and small ways every single day. Thank you!
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Date of stay: May 2022Trip type: Traveled with family
Brittney L wrote a review May 2022
1 contribution
Frankie was working all by himself and he still gave us great service! Very energetic, helpful, and personable:) Anyone would be lucky to be served by him. 10/10!! The hotel is very lucky to have an employee like him!!
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Date of stay: May 2022Trip type: Traveled with family
Dwatkinsuk wrote a review Aug 2021
Egg, Switzerland339 contributions193 helpful votes
To be good or excellent a property needs in my view to be one shape or form. Something to remember. The Marriott here is just fine….clean, quiet, safe, good sized rooms…..but it’s simply average, nothing special. Notable: I got no room cleaning at all in 4 nights. For non US residents the breakfast is really not that good. Typical US plastic fantastic….processed cheese, vacuum packed mass produced, sugar loaded rubbish, that they say is free because no one in their right mind would pay for it….at least the cooked part is Ok. And crappy coffee, but that’s a national problem….. Fine for a short stay….
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Date of stay: August 2021
Trip type: Traveled on business
1 Helpful vote
mcahill6912 wrote a review Aug 2021
Queretaro City, Mexico291 contributions107 helpful votes
Trapped in Chicago, Monday morning when American and Spirit Airlines flight cancellations were dropping out of the sky causing hundreds if not thousands of passengers to be stranded in Chicago with a cascade of cancellations spanning the United States, the Residence Inn of Schaumburg was our savior. Our connecting flight to San Diego from New York was cancelled. We were stuck. It took us 2 ½ hours to get to the American customer service desk where they managed to do a couple of things. First they re-booked us on a flight through Denver to San Diego on Tuesday and get us a room for the night at the Residence Inn Schaumburg. The flight through Denver was canceled before we made it to the hotel but the hotel itself was magnificent. The front desk clerk was a breath of fresh air. She had our room keys ready immediately. She also gave us a list of local restaurants for dinner as well as directions to the nearest Trader Joe’s so that we could purchase some wine, which was desperately needed. In our confused state, she even walked us outside to the street to point us in the right direction. We found a Costco’s first where we purchased the wine. When we returned, she found us a bottle opener and gave us a bag of ice. The suite was spacious with a living/dining area, a separate bedroom and bathroom. The bed was comfortable and you could not hear a sound outside. Breakfast was offered in the morning but we had to leave by 5:00 AM so we missed it. When we checked out, the morning people were at the desk. They were equally personable. We had an extra bottle of wine from Costco. We gave it to the morning people to give to the night clerk, with a personal note of thanks. They assured us that she would get it.
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Date of stay: August 2021
Sandy M wrote a review Jul 2021
Pennsylvania161 contributions79 helpful votes
We are loyal Marriott customers and frequently stay at Residence Inns. We were at this property for five nights and I can honestly say we were disappointed in this particular property. Upon check in, we found the room not up to the standards we are used to getting with Marriott. It appeared the carpet wasn’t vacuumed as there were things all over it including and empty water bottle. There were stickers on the picture in the bedroom and on the door to the room….obviously placed there by a child but nevertheless should have been removed. The kitchen wasn’t stocked very well. I think there were only utensils for 3-4 people but no dish soap provided for washing dishes. Went looking for a cookie sheet to reheat some food and found a dirty one in the over which was growing mold so who knows how long it had been since it was washed. Just gross! We also found water on the floor around the toilet. At first I thought it was from the floor being mopped but after I dried it, it came back. Reported the toilet leaking to the front desk the day we arrived and it was still leaking the days we left. Someone did come at some point and put a new toilet seat on since the lid wasn’t attached to the old one. There was caulk around the bases of the toilet so I assume that’s what they did instead of actually fixing the problem. Nothing like getting up in the middle of the night to use the bathroom only to step on a wet floor. 🙁. On the positive side, it’s a good location and near many restaurants and shopping areas. Easy access to the interstate too.
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Date of stay: July 2021Trip type: Traveled with family
2 Helpful votes
Heather B wrote a review Dec 2020
Saint Louis, Missouri32 contributions
Stayed a night in this hotel based on pool availability and covid restrictions, one hour pool use per family. Booked a 2 bedroom suite which has a good amount of space. The hotel staff was extremely nice and accommodating to requests although we requested a high floor and were placed on the first. The room could have been cleaned better, found a hot wheels under a table in the living room in plain sight and hairs on the floor of the bathroom. Beds are relatively firm so uncomfortable for us. The fireplace in the 2 bedrooms only runs for 15 minutes but then quit working by the next am, notified the front desk but did not request a fix as we were leaving soon. Coffee in the rooms horrible, unsure if coffee maker was functioning properly but looked like tea and didn't taste like coffee at all. Was a little disappointed the buffet wasn't available(covid, not hotel's fault) but ordered local to-go breakfast and enjoyed the juices and coffee offered for breakfast. Lastly, had an issue with using a gift card and paying the rest on my card. Was assured that it was taken care of but on review of my bank statement after the visit showed I was charged the full amount instead of the amount minus the gift card. Have contacted the hotel and was assured it was resolved and I should be seeing a refund shortly, Will update. Overall for a quick visit to Schaumburg I thought with the price it was a good option for one night, any more nights I would definitely book somewhere with more comfortable beds but the space and kitchen are always an appeal.
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Date of stay: December 2020
Room Tip: The two bedroom suites are affordable and spacious.
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4444Brendah wrote a review Oct 2020
Appleton, Wisconsin180 contributions103 helpful votes
We moved to this hotel from a different Schaumburg hotel that wasn’t following proper safety measures during covid. We were so happy that not only was this hotel clean, all of the employees were wearing masks. Kristy and Carrie went over the top in making sure we were welcomed into a safe and clean environment. Thank you so much for all of your help! When we can travel for leisure again, Marriott has gained a loyal customer. Until then, we will use Marriott for all business needs and encourage our friends and coworkers to do the same. Thank You!!!!
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Date of stay: October 2020Trip type: Traveled on business
2 Helpful votes
Response from Lou DeMarchi, General Manager at Residence Inn Chicago Schaumburg/Woodfield Mall
Responded Oct 9, 2020
Thank you for taking the time to review our hotel. I am pleased to hear that you feel safe and our staff is providing great service at the hotel. We have adopted many new procedures in order to provide a safe environment for our guests and associates due to Covid-19. Carrie and Christy are great we are fortunate to have them on our team. Thank you for recognizing them for making you feel welcomed. We appreciate your business, please let us know if there is anything we can assist you with moving forward. Thank you Lou DeMarchi
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Cyclone Cubbie wrote a review Jul 2020
4 contributions1 helpful vote
This location currently has reduced staff because of COVID which the hotel tells its guests at check in. Our room was ok but I have had better rooms at other Residence Inn. With COVID causing a reduction in staff, I will let the room slide a little. Lots of dust in the bathroom exhaust fan and mold on the ceiling of the bathroom. My biggest issue is in the pool area. Guests are told that the pool area is cleaned every 2 hours. However with the amount of hair and other debris on the pool deck yesterday afternoon and this morning I don't think that is happening. It was very gross. If you need a place to crash for the night this Residence Inn is ok. Just avoid the pool.
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Date of stay: July 2020Trip type: Traveled with family
Response from Lou DeMarchi, General Manager at Residence Inn Chicago Schaumburg/Woodfield Mall
Responded Sep 15, 2020
Thank you for taking the time to review your experience at our hotel. I am sorry to hear that your experience was anything less then exceptional. We are doing all we can during these unprecedented times to provide clean and safe accommodations and amenities for our guests. i apologize that we fell short during your stay, I will review your feedback with the team and we will do all we can to provide our guests with better experiences moving forward. Thank you for your business and we hope to serve you again in the future. Regards, Lou DeMarchi
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stella7753 wrote a review Mar 2020
Massachusetts33 contributions14 helpful votes
Kudo's to the staff at RI Woodfield..... From Valerie and Laura at the desk, to the kitchen crew and housekeepers, the staff was very professional and genuinely concerned about our well-being during our stay. We were in town for the care of an elderly relative, and the hotel made our stay very comforting during a very difficult time. The GM should be commended and proud of the work they all do. Thank You
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Date of stay: December 2019
Response from Lou DeMarchi, General Manager at Residence Inn Chicago Schaumburg/Woodfield Mall
Responded Sep 15, 2020
Thank you for taking the time to review your experience at our hotel. I am pleased to hear that the hotel staff took great care of you during your stay. I am very fortunate to have so many talented and caring associates on our team. We appreciate your business and look forward to being your home away from home if and when you return to the Schaumburg area. Thank you, Lou DeMarchi
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Gordon M wrote a review Jan 2020
8 contributions2 helpful votes
Spent four nights here in early January and enjoyed sitting out the inclement weather in comfort. Well equipped kitchen, living room, bedroom and bathroom with plenty of storage for clothes, cases and groceries. Fifth floor suite was very quiet, even when the storm-force winds were blowing. Handily situated for the Woodfield mall and lots of other stores. Good range of lamps and lighting as well as two television sets. Basic free wi-fi was fine for streaming movies etc. Breakfast menu changed every day and all the staff were helpful - from the kitchen team to the reception crew. One of those places where you felt nothing was too much trouble. Didn't try the indoor pool or laundry facilities but it was good to know they were on-site and available.
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Date of stay: January 2020
Sleep Quality
Response from Lou DeMarchi, General Manager at Residence Inn Chicago Schaumburg/Woodfield Mall
Responded Sep 15, 2020
Thank you for taking the time to review our hotel. I was glad to hear that the team was able to make you feel welcome and that our accommodations met your needs while on the road. We appreciate your feedback and look forward to serving you again in the near future. Regards, Lou DeMarchi
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$160 - $237 (Based on Average Rates for a Standard Room)
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Residence Inn Chicago Schaumburg
United StatesIllinoisSchaumburg
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Frequently Asked Questions about Residence Inn Chicago Schaumburg/Woodfield Mall
Which popular attractions are close to Residence Inn Chicago Schaumburg/Woodfield Mall?
Nearby attractions include Mastermind Escape Games (0.7 miles), FireZone (0.7 miles), and Odyssey Escape Game (0.7 miles).
What are some of the property amenities at Residence Inn Chicago Schaumburg/Woodfield Mall?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn Chicago Schaumburg/Woodfield Mall?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Chicago Schaumburg/Woodfield Mall?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Residence Inn Chicago Schaumburg/Woodfield Mall?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn Chicago Schaumburg/Woodfield Mall?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Weber Grill Restaurant, and The Cheesecake Factory.
Are there opportunities to exercise at Residence Inn Chicago Schaumburg/Woodfield Mall?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Residence Inn Chicago Schaumburg/Woodfield Mall?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Chicago Schaumburg/Woodfield Mall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Chicago Schaumburg/Woodfield Mall offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Residence Inn Chicago Schaumburg/Woodfield Mall?
The staff speaks multiple languages, including English, Spanish, Italian, and Portuguese.