I was looking forward to staying in this region but very disappointed in this hotel as a Gold Member. The breakfast was lacking and always out of warm food quickly. The pool had a broken ladder and was not paid attention to as there was water all over the place and no cameras in the space which showed. When I mentioned the water all over the place - the front desk did nothing to remedy the situation.
We took a quick weekend trip to the area for shopping. The hotel is conveniently located to shops and restaurants. The room was very clean and the staff was friendly and accommodating. We would return to this hotel on our next shopping excursion.
People was fighting and making loud noice at middle of night. Complained at front desk but still they were loud whole night when i asked for late check out because we didn’t able to sleep whole night then they declined to extend some hrs which is ridiculous. I will not recommend anyone staying here
Stayed two nights for a hockey tournament (they choose the hotel for the teams) in mid May 2022. Easy check in, very polite staff, room was very clean, seemed updated, had everything we needed (two queen beds, plenty of clean towels, well lit bathroom). Breakfast was very good, eggs (western omelet), sausage, potatoes, with toppings, waffle making, cereals, yogurt (kids and Activia), lots of other options and fresh fruit. The lobby/breakfast area was plenty big, modern and was a great place to hang out in the evening with other parents. Complimentary water bottles at the front desk and snacks for purchase. Very close to so much shopping and restaurants, but quiet.
This hotel was built on an ant hill - that’s what one of the desk clerks told us. Our room was infested with them. Hotel sprayed and cleaned our room daily. They got in vitamin containers, all over bathroom counter. Absolutely disgusting.
We had an excellent time. The hotel was excellent and the staff was friendly. I liked being near the Mall and visiting the shops.The restaurantS with wonderful menus.The hotel was very accomadating with people.
Overall decent stay. However our room was definitely well used. The sink had a bad slow drain, the carpet was coming up in a lot of different spots in the room. The chair wasn’t stable sitting in it. The room was ok. The pool’s railing is broken it pulls up and out from the floor and a big hazard, someone can get hurt. Breakfast was great and the staff down there was excellent. Not a bad stay I would just get a different room the next time if I stay there again. Please fix the railing that a liability waiting to happen.
Hotel was very clean and updated. Breakfast was the standard Hampton breakfast. Breakfast area was clean and well stocked. Really liked that they had complimentary bottle water. Very convenient to convention center, mall and restaurants.
With so many hotels to choose in Schaumburg it can be worrisome that you are booking a bad location for your family or work colleagues. I hope this review serves as the confirmation that you need to know that you are going to the best Schaumburg has to offer. You are greeted with a smile, a genuine desire to help and most importantly a beautiful and clean room. This property sets the standard for what you look for when you are away from home on business or leisure.
The overall experience was great. Rooms, lobby, front desk was all great. Very nice and friendly people. Will definitely be staying here again. Close to a lot of restaurants and convention center. Loved it!
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